I can’t tell you how difficult it has been to book postage today. I’m very tech-savvy, yet changes made to your interface over the past couple of weeks have resulted in me wasting two hours simply trying to buy postage.

Why aren’t customers involved when changes like this are being developed and tested? The new interface is neither intuitive nor easy to navigate, and what should be a straightforward task has become unnecessarily complicated.

Even finding a way to leave this feedback was difficult. Please take this seriously and review the booking process from a customer’s point of view.