Dear Royal Mail Customer Services,

I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of small tweaks could make it even easier to use.

Recently, when posting an item in the early hours, I found it hard to scan the QR code from my phone. And once I'd progressed, it wasn't clear at what point the label would print, especially since the screen warns not to post unlabeled parcels.

A simple prompt such as “Label will print after the next step”, would make the flow more intuitive. I also noticed that some screens have dense text that's tricky to read in low light. Larger key instructions and a clearer font could really help readability.

Lastly, I reached a locker that was full, but only discovered that after starting the process.

So an upfront 'no compartments available' message could save customers time.

I really like the convenience of the locker network and offer these as suggestions in case they're helpful.