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1. NEW PROBLEM. As of today you are calculating the 10% USA Tariff wrong.

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   2 comments  ·  General » Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
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   RWAP commented  ·  Jul 24, 2026  ·  Edit…  ·  Delete…

   Same issue for me today - sent an item valued at £22 - it has been £2.20 (10%) duty for months - now all of a sudden they charged £5.50 (25%) today.

   No announcement that the duty rates have increased - at least you only got charged 13.5% duty.

   How are we supposed to collect the correct amount from our customers if the duty changes on a daily basis?

   Did you get any response from Royal Mail?

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   RWAP supported this idea  ·  Jul 22, 2026

2. Allow Channel Reference editing after cloning

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   1 comment  ·  General » Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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   RWAP supported this idea  ·  Jul 22, 2026

3. Allow 4 6x4 CN23 labels per A4 page

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   1 comment  ·  General » Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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   RWAP supported this idea  ·  Jul 22, 2026

4. Add Chile 'RUT' pre-tax registration scheme

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   0 comments  ·  General » Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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   RWAP supported this idea  ·  Jul 22, 2026

5. Ability to save card details to account.

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   0 comments  ·  General » Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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   RWAP supported this idea  ·  Jul 22, 2026

6. Re instate the VAT amount on a PRINTED payment summary. We have to write it on at the moment

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   0 comments  ·  General » Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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   RWAP supported this idea  ·  Jul 22, 2026

7. Remove Frames from the payment details page

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   0 comments  ·  General » Click & Drop (Registered) Personal Account  ·  Edit…  ·  Delete…  ·  Admin →
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   RWAP shared this idea  ·  Jul 22, 2026

8. IOSS PDDP - Poland an Issue

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   0 comments  ·  General » Click & Drop (Registered) Personal Account  ·  Edit…  ·  Delete…  ·  Admin →
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   RWAP shared this idea  ·  Jul 22, 2026

9. I'm getting regular 'unexpected problem' errors

   8 votes

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   5 comments  ·  General » Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
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   RWAP supported this idea  ·  Jul 16, 2026

10. Customer EORI & UKIMS numbers addition to address book

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    0 comments  ·  General » Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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    RWAP supported this idea  ·  Jul 16, 2026

11. EU Customs duty charged per line item

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    1 comment  ·  General » Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
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    RWAP supported this idea  ·  Jul 16, 2026

12. printing on 4 per page, A4 label sheets

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    3 comments  ·  General » Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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    RWAP commented  ·  Jul 16, 2026  ·  Edit…  ·  Delete…

    This is particularly true if you use custom label positioning just to print one or two labels at the bottom of the sheet.

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    RWAP supported this idea  ·  Jul 16, 2026

13. Revert to the old system for handing tabs in Click & Drop

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    1 comment  ·  General » Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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    RWAP supported this idea  ·  Jul 16, 2026

14. IOSS PDDP - duty fees are not calculated correctly. This urgently needs fixing.

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    5 comments  ·  General » Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
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    RWAP supported this idea  ·  Jul 16, 2026
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    RWAP commented  ·  Jul 16, 2026  ·  Edit…  ·  Delete…

    The EU customs duty is supposed to be paid on each HS code - so I agree if you send two items the same there should only be one fee, if you send two different items, but with the same HS code, again there should only be one fee.

    The problem is we do not know if this is the Royal Mail systems having implemented this incorrectly, or the EU customs system!

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15. Issue VAT receipts with email confirmation when not having an account

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    2 comments  ·  General » Send an Item / (Unregistered Click & Drop)  ·  Delete…  ·  Admin →
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    RWAP supported this idea  ·  Feb 26, 2026

16. Expand PDDP Options for Click & Drop

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    0 comments  ·  General » Click & Drop (Registered) Personal Account  ·  Edit…  ·  Delete…  ·  Admin →
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    RWAP shared this idea  ·  Feb 26, 2026

17. When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not.

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    0 comments  ·  General » Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
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    RWAP supported this idea  ·  Feb 19, 2026

18. Add Large Letters for USA

    8 votes

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    1 comment  ·  General » Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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    RWAP supported this idea  ·  Feb 19, 2026

19. Issues with payment of label

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    1 comment  ·  General » Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →
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    RWAP supported this idea  ·  Feb 19, 2026

20. automatic refund for lost tracked post

    24 votes

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    3 comments  ·  General » Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
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    RWAP supported this idea  ·  Feb 19, 2026