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  1. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    RWAP commented  · 

    This is now working

    RWAP shared this idea  · 
  3. 205 votes
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    84 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

    RWAP supported this idea  · 
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    RWAP commented  · 

    Any update on this?

    Even tracked items seem to get lost in the system - I had two recently where tracking ended at being scanned at the post office counter, and when it reached the international sorting centre at Heathrow.

    The systems need to be improved

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    RWAP commented  · 

    We are still waiting on an update on this - there should also be a method of getting you to investigate tracked items without having to wait for the 20+ working days required before you can make a claim for lost item.

    I have had international tracked items which are going to the EU where the tracking ends at (a) the post office when I hand it over, or (b) the international sorting depot at Heathrow!

    What is the point of tracking if you don't actually track it at every stage, or you simply lose it and refuse to look into the mislaid item unitl 4 weeks later!

  4. 1 vote
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 3 votes
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    3 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    RWAP commented  · 

    I am still waiting for this - at the moment, I have to use a separate PDF bulk proof of posting form and then copy and paste each name and address into it.

    What a time waster!

    RWAP supported this idea  · 
  6. 1 vote
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 12 votes
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    5 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    RWAP commented  · 

    This is still a real issue - coming up to Christmas and my local post office are complaining about having to enter the details when they can see the address details on the screeen having scanned the 2D barcode.

    Yes, I can add a proof of posting to my label print out (in settings) but look at the waste - all of a sudden, you get ONE label and ONE proof of posting per A4 sheet!

    Business customers get a single manifest page - so the system is already there on Click & Drop - so why can't personal customers get the same - a single sheet of A4 listing all of their items to be stamped at teh post office counter - simple, saves waste and time!

    RWAP supported this idea  · 
  8. 2 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 3 votes
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    0 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 14 votes
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    2 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 36 votes
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    3 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 6 votes
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    3 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    RWAP commented  · 

    I have found out how to do this - you have to ensure that ALL your postage which may require a customs form is processed together - as the system only prints customs forms relating to the previous sheet of labels (rather than grouping them all together)

    This needs to be improved!

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    RWAP commented  · 

    This issue continues - it is going to be a real nightmare post Brexit where any post going overseas is going to need a customs label....

    How many pages of labels can be wasted thanks to Royal Mail deciding that customs labels have to be on a separate sheet and cannot be included in the same print queue as the postage labels themselves??

    RWAP supported this idea  · 
  15. 5 votes
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    3 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 5 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    RWAP commented  · 

    Yes - this is still an issue - Online Business Accounts can add over 2KG for printed papers, but not consumers for some unknown reason.....

  17. 16 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 38 votes
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    2 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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    RWAP commented  · 

    This would be very useful - for example I recently had to phone customer service to query an international tracked package which was delivered to a parcel shop some distance away from the customer (there were at least 3 closer to him) and tracking showed it had been sent back to the UK and "delivered" to London (I am in Stoke)...

    RWAP supported this idea  · 
  19. 26 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 7 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    RWAP commented  · 

    This issue continues - it is going to be a real nightmare post Brexit where any post going overseas is going to need a customs label....

    How many pages of labels can be wasted thanks to Royal Mail deciding that customs labels have to be on a separate sheet and cannot be included in the same print queue as the postage labels themselves??

    RWAP supported this idea  · 
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