RWAP
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6 votes
Hi and thanks for your suggestion.
We are aware of this issue, and we are currently working on a fix.
We can’t give any dates for when this will be ready.Many thanks,
Click & Drop supportRWAP
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24 votesRWAP
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209 votes
Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.
When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop
Regards
Click & Drop Support
An error occurred while saving the comment RWAP
commented
It is appalling that this has still not been implemented in any shape or form.
Even the online claim forms do not allow you to submit proof of value for more than one item unless you can manage to merge them into one file. Still no ability to copy and paste any information into the form - so you have to type everything in all over again.
ALL of the information is within the click & drop account (except for proof of value), but there is simply no way of
I have had items sent with tracking where the tracking ends the day I posted it (5th May being the latest one), or stops at the Heathrow international mail sorting centre.
It is no wonder purchasers get frustrated - Royal Mail won't even allow you to instigate an investigation into an item with "end to end tracking" UNTIL 20 working days have elapsed, even if the tracking has not been updated for 25 calendar days!
RWAP
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commented
Any update on this?
Even tracked items seem to get lost in the system - I had two recently where tracking ended at being scanned at the post office counter, and when it reached the international sorting centre at Heathrow.
The systems need to be improved
An error occurred while saving the comment RWAP
commented
We are still waiting on an update on this - there should also be a method of getting you to investigate tracked items without having to wait for the 20+ working days required before you can make a claim for lost item.
I have had international tracked items which are going to the EU where the tracking ends at (a) the post office when I hand it over, or (b) the international sorting depot at Heathrow!
What is the point of tracking if you don't actually track it at every stage, or you simply lose it and refuse to look into the mislaid item unitl 4 weeks later!
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3 votesRWAP
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1 vote
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commented
This is now working
RWAP
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1 voteRWAP
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3 votes
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commented
I am still waiting for this - at the moment, I have to use a separate PDF bulk proof of posting form and then copy and paste each name and address into it.
What a time waster!
RWAP
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1 voteRWAP
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12 votes
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commented
This is still a real issue - coming up to Christmas and my local post office are complaining about having to enter the details when they can see the address details on the screeen having scanned the 2D barcode.
Yes, I can add a proof of posting to my label print out (in settings) but look at the waste - all of a sudden, you get ONE label and ONE proof of posting per A4 sheet!
Business customers get a single manifest page - so the system is already there on Click & Drop - so why can't personal customers get the same - a single sheet of A4 listing all of their items to be stamped at teh post office counter - simple, saves waste and time!
RWAP
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I agree, this is a real issue - as you cannot always match up the correct CN22 label with the correct address label - especially if you are sending multiple orders outside of the EU containing similar items (albeit differently priced)