RWAP
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1 voteRWAP
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1 voteRWAP
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4 votes
Hello,
Thank you for your feedback. We are continually reviewing our customs solutions in relation to new schemes such as IOSS.
Kind Regards,
Click & Drop SupportRWAP
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4 votesRWAP
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2 votesRWAP
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3 votesRWAP
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2 votesRWAP
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3 votesRWAP
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3 votesRWAP
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12 votes
An error occurred while saving the comment RWAP
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2 votesRWAP
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3 votes
Thank you for your suggestion. We will consider adding an option to clone orders from the orders detail page in future development work.
Many thanks
Click & Drop Team
RWAP
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3 votesRWAP
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6 votesRWAP
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3 votesRWAP
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2 votesRWAP
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2 votesRWAP
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5 votesRWAP
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17 votes
Hi and thank you for your suggestion. We are considering ways to support payments without having to supply your card details for each transaction.
Many thanks
Click & Drop Team
RWAP
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4 votes
An error occurred while saving the comment RWAP
commented
I have reported this and had a long email exchange with Royal Mail over it, but they just cannot see the issue.
In my instance, I set up an order of 60 x Tracked 24 items.
After making payment, I clicked on Book Collection and there was an error shown (Unknown error has occured).
After some experimentation, it seems that a Book Collection will ONLY work if you have 10 items or less on the order.
According to the help desk, you can book up to 50 collections per day but each collection can only consist of 10 items.
When I tried, I would have had to have 2 x collections on the Friday (20 items), 1 x collections on the Saturday, 2 on the Monday (etc) which meant it would take too long to send out this batch.
Even the local post office moaned when I took in 60 Tracked 24 items - they said they could only handle 10 at a time!
RWAP
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Even worse is it you enter a customs description (such as B2B Sale - Reverse VAT). If you try to delete that on a sale to a consumer, the comment is still included AS Royal Mail website does not save an updated empty field.