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  1. ITEMS SHOWING AS DELIVERED BUT ENQUIRY SHOWS NOT ARRIVED - ROYAL MAIL ADVICE.

    I sell on ebay / amazon / etsy - large letter delivery confirmation show as delivered,customer claims not arrived, seller advises customer to contact royal mail to raise an enquiry. Outcome is royal mail cant clarify delivery so advise buyer to contact seller who can then replace and raise a claim with royal mail. 1) delivery confirmation provides seller protection onebay / amazon so we dont have to replace or refund. (advised many times by both customer service teams) 2) I use royal mail 24hr/ 48hr on account so I cannot claim. SO WHY ARE ROYAL MAIL GIVING CUSTOMERS THE…

    2 votes
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  2. DMO had EU and non-EU countries separated clearly to see; nothing like this in C&D!

    DMO had EU and non-EU countries separated clearly to see; nothing like this in C&D!

    2 votes
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  3. 1 vote
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  4. Plastic Mailer Bags Always have a late Delivery, We Changed to Envelopes Now they Arrive Early

    It's quite obvious, that letter size plastic mailer bags don't work in your system. They've gotten damaged.

    They arrive late or they don't arrive at all. Because our late rate for ebay was getting so high. We changed to paper envelopes. Like Magic, orders have started to arrive earlier than expected.

    If you can't handle letter size plastic bags, don't acceptthem

    3 votes
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  5. add 24 and 48 tracked parcels to the department availabilty

    24 and 48 tracked parcels need to be able to be added to the "department" this is available for every other service. being a Fulfilment House with lots of clients this is urgently needed

    2 votes
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  6. Date organisation

    On this "forum" it is hard to see what is happening, when. it would be really useful to be able to see a single date line. So for example, on the front page I can see Recently updated ideas. But there are only three there.

    I would like to be able to click on Recently updated ideas and see a list of all the posts go in descending order of date

    2 votes
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  7. 1 vote
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  8. MP1 compensation wrong

    Compensation level on MP1 selection is shown as 50 pounds (MTI shows 100) yet both are tracked International - according to this page https://www.royalmail.com/business/services/sending/parcels-worldwide/international-parcels has a 100 pound compensation level.

    2 votes
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    planned  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Provide an easy online way of reporting website errors.

    If there is a fault or error on webpages, allow us to report this online, so that message goes straight to the developers to fix. This would be handy to report browser conflicts and bugs as well.

    1 vote
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  10. Ability to change from business to personal

    I am sure I was signing up as personal, but I keep seeing business in the URL. Can't find an option to delete account or to change it to private. I am not a business and I don't want business account.

    4 votes
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  11. Make it easier for occasional users

    I used to use your previous on line postage system and am now being forced to use Click&Drop.
    It is far, far worse than the previous system. The amount of hoops I have to go through is ridiculous. The previous system was so easy...
    Why is it that, when something works well, some incompetent managerial types think they know better and ruin it.
    I will not be using this any more.

    7 votes
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  12. Ability to create credit balance

    Another things that's going to be a pain about not being able to load money into the account, I now have 8 different transactions to reconcile in the bank statement rather than the one if I'd loaded money onto the account. Extra work and transactions fees.

    9 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. The column width on the dashboard must be customisable. Product details doesn't have enough room.

    At the moment there are masses of unused white space in the order number, date and total columns whereas the product details column is truncated. It takes 2 clicks on each order to figure out exactly what the item is. What a huge step back from the compact layout of the old system.

    8 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. save credit card option

    I would like to have save credit card details rather that sign in as a guest to paypal. I do not want to have to enter a credit card and billing address every time I buy postage. I do not want to set up a paypal account as I am buying on behalf of a business.

    4 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. evolution

    Absolutly pathetic website much more difficult yo use than the other one

    4 votes
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  16. Search box in the Reports section

    Ability to type search terms by channel reference, customer name etc. in the reports section. I have just had to find an order from 1 month ago & took ages having to trawl through hundreds of orders as I wasn't sure of the date.

    1 vote
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  17. Import address book

    Like other users I have failed miserably to import my address book from my previous old Royal Mail account.
    Instructions given in your support area followed a rather circuitous path which then failed.
    Obviously these instructions are trying to overcome failings in the system.
    Make it easy

    13 votes
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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. View balance of account/how much I owe

    I spoke to three people from Royal Mail on the phone to try & find out how much I have spent since I paid my bill 2 weeks ago. There isn't a place where I can see this figure anywhere & the staff on the phone were useless. It should be simple to view my balance at any point as one single figure rather than having bill shock at the end of each month when I suddenly get an invoice for £1500.

    7 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. need to add the 2 d bar code number for international letters and parcels. this was in the DMO system

    need to add the 2 d bar code number for international letters and parcels. this was in the DMO system

    2 votes
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  20. Train Royalmail Staff Correctly For PPI and Don't Call it Click and Drop

    We posted PPI wrongly for months because none of the post office staff understood how it works? We thought it was an upgraded to normal click and drop

    We would get letter, and aks staff to scan them
    We post them in a normal post box.
    Instead of handing a manifest and bags over.

    Later on, we found out the post office manager
    would be sorting and removing our PPI mail every day from the normal mailbox

    We lost 100's of order because not one member
    of staff understood how it worked?

    Someone should just say "You need hand these…

    2 votes
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