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  1. Mark as dispatched without printing label

    l would like to be able to mark orders that I have not posted with a Click & Drop label as dispatched in order to distinguish them from genuine new orders.

    Many of the items I dispatch are thin, light and robust enough to send in an ordinary DL window envelope with a stamp. This is much quicker and easier than using a Click & Drop label. However, I do use Click & Drop for the majority of my orders, which are comparatively bulky or addressed outside the UK.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Order batches by variables other than the Click and Drop number

    We connect to a Shopify platform. After weeks of setting up the Click and Drop service to change from our franking machine we have discovered that at the 'batch' stage the orders cannot be reordered into the order that our orders are received, which is necessary for an efficient packaging process.

    Due to this problem we will not be able to use click and drop, which has required a lot of time to set up and we bought a thermal label printer that we have no use for now.

    1 vote
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  3. Get the "Create Order" dialog to do something other than "sorry an unexpected problem occurred"

    I just can't get it to do anything.
    I click "Create Order" from the Orders page
    A dialog appears where I can enter details.
    I enter all the details that are * required, click "Create Order" and get a red bar saying "sorry an unexpected problem occurred".

    From the Chrome Console:
    POST https://apibusiness.parcel.royalmail.com/api/orders/create/ 404 (Not found)
    XHR failed loading

    1 vote
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  4. Total orders by day seven days id not enough

    Total orders by day - have more than 7 days on the chart I want to see what I did last Monday when its this Monday at least

    3 votes
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  5. Return Parcels

    We are NOT able to produce any labels or book any Return Parcels IF the shipment was not dispatched using royal mail click and drop....

    this should not be the case, as the supplier will be using other services now and then - depending on prices etc..

    1 vote
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  6. Add 'Customer Delivery Instructions' note or flag as a header option in the Dashboard.

    As orders are downloaded from Ebay, a customer might send a note. Unless you go into each order, its not possible to see the note. However, if on the Dashboard, you could add this as a column (even if its just a flag to say there is a note), then it would be very quick to scan all orders for notes.

    3 votes
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  7. address reference

    why does the system not allow us to search in manual input of orders for an existing address. It asks for the reference but there is no way of getting the address for that reference into the new order - without going to the address book to create an order.
    But that is hard work - getting to the address book takes 3 clicks and then you have to find the right address.
    It would be much better if it populated the new order with the address from the address reference.

    3 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Change order of favourite delivery services

    Please can you make it possible to change the order that 'favourited' delivery services appear, so we can put most commonly used ones towards the top of the list.

    1 vote
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  9. Reformat the return address.

    The company name and address are split across the lines as there is insufficient space in its location.

    5 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Access to the address book

    My address book develops into my one-stop source. In the past I could very easily create a simple address label from my address book.
    Why is this facility no longer available?

    4 votes
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  11. email

    Make it clearer on Registration that is the OBA email address that needs to be used.

    1 vote
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  12. allow me to import my address book from my OLP account

    allow me to import my address book from my OLP account

    16 votes
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  13. 1 vote
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  14. On the despatch note- ad details for customer before leaving feedback. Also to have company feedback

    To be able to ad our company logo. And a few lines thanking customers for there purchase and telephone number for them to contact before leaving feedback

    2 votes
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  15. 5 votes
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  16. Click & Drop Pay As You Go

    It would be good for the Click & Drop Pay As You Go users, if we could download our order information into a spreadsheet.

    1 vote
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  17. Easier for iPad

    I'm super happy to have awoken this morning to an improvement to the site for iPad.
    Previously I was unable to access the whole menu, could only click on the top 3 items in the menu.
    This morning, however, when I click on menu it drops down fully.
    It's opened up a whole new section of the site to me.

    Thanks very much for listening to feedback Royal Mail!

    1 vote
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  18. Why is it I pay Royal Mail for a service and they are unable to track the item? Why should I have to pay Royal Mail for tracking?

    2 parcels have gone missing in two weeks.
    I lose the item I sent, and the postage price.
    Not only that, I stand the chance of losing the customer.

    Why should I pay Royal Mail for the tracking? Is it nor Royal Mails responsibility to deliver the item I post?

    Toe make a claim is so time consuming, I doubt many bother. After contacting Royal Mail, they said there is nothing they can do.

    I have a solution: I know use Hermes. For the same price they track every item and are RESPONSIBLE for the delivery.

    Shame on you Royal…

    5 votes
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  19. id like to print the order details, the same as on the old system, showing all the item, address, tracking. the old system is better

    i want to print the order details on one page like the old system, showing all the item info, price, addresses, shipping, tracking ect as we use this for our records.

    id also like the sales on the dashboard to be more like the old system or be able to enlarge the options.(i see you can remove options) namely the item, its not fully visable so you have to hover over the item to see the discription, so you can establish what the item is to enter the weight. its making the process of entering the weight more time consuming…

    1 vote
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  20. Basic signup not working

    Signed up for C & D. No email sent to me with password.
    No email received on password reset request.
    WTF ??

    1 vote
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