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  1. Identify Royal Mail Customer Service Point/ Enquiry Offices on your web site.

    When I purchase postage for tracked items it states that they must be dropped off at a Royal Mail Customer Service Point/ Enquiry Office.
    The web site identifies Post Offices and Delivery Offices but I cant find anything that identifies the location as a Customer Service Point/ Enquiry Office. Very confusing!

    3 votes
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  2. Average Weight Reports

    Please can you add in reports being able to see average weights for service used - our pricing is set/negotiated every 3 and 12 months for Tracked 24 and Tracked 48 (as well as tracked returns) based on average weights, so if we could see in C&D (without exporting a CSV to Excel) what our average weight for each service was over each time period we could make sure we stay within a set agreed figure.

    1 vote
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  3. Open Orders - Set a Custom Default for number of orders

    Defaulting to 50 is useless, being able to set at a higher level to default to would be a better idea.

    2 votes
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  4. 2 votes
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  5. One Log-in

    Can we not have one log-in? Currently I have one log-in for Click & Drop, another for Online Business Account and another for E-invoicing. I am jumping back and forwards from one RM online area to another! With other couriers we use, I just log-in once and can do whatever I need from there - print labels, view invoices, pay invoices, cancel labels, make claims, etc all from one place. I prefer using RM when possible but please catch up with the competition.

    7 votes
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  6. click & drop disconnected from my woocommerce , now get error message trying to connect WooCommerce API returned HTTP response [500]

    click & drop disconnected from my woocommerce , now get error message trying to connect WooCommerce API returned HTTP response [500]

    1 vote
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  7. Make buying online easier and also offer the prices you say are available.

    Why is it impossible to buy Royal Mail Tracked 48 with Signature for £5.10 online, it only offers the price of £11. Is it some kind of joke?

    It difficult to use when creating one postage every so often. If the online option is on the RM site, why not make it easy to buy?

    1 vote
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  8. Email customers dispatch information

    Would be useful if customers got a dispatch email when the item has been shipped. Automatically providing them with the tracking number.

    6 votes
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  9. Disable auto sign out

    It would be great to have the option to turn off the auto sign out. It’s really frustrating when using scan and print. You stand there waiting for a label to print and then realise it’s not coming because you have been logged out

    1 vote
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  10. Correct the error when creating a new order and adding products

    When you create an order, you are offered the option to add products within the create an order page. However when you do so it raises an error and adds an empty product line to the order.

    1 vote
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  11. Add manifests for non Online Business Account users

    I don't seem to have the option to produce manifests for my Click & Drop account. I understand that this is available for Online Business Account users, but when I registered my interest in this (I send 27+ packets on average a week), I was told "The OBA system was developed to replace posting cheques or paper dockets and is used for you to let us know what you are posting. We would then take this information and charge the mailings to your account. In order to set up this posting method you would need to provide a Royal Mail…

    1 vote
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  12. Click and Drop bag/box/or counter space

    My local post office recently became a concession and now won't let me 'drop' I have to queue for a receipt. It makes the service redundant as far as I am concerned, as once I have printed my own labels it is more time consuming than just paying at the counter. All post offices need to have a counter or box where you can leave click and drop items. I already have a receipt when I paid online so don't need another.

    2 votes
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  13. Royal Mail 24 Tracked

    Might be worth only offering products that can be used at the post office! Just paid for a large letter 24 tracked - took it to the post office and they couldn't process it. Had to go all the way back to redo the postage - not very useful!

    1 vote
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  14. create a quote function

    I frequently need to obtain quote for shipping and to see which the most viable option is. It would be helpful to have a quote function that doesn't require creating an order. But you can simply put the weights dimensions and postcode in to find out how much it will cost

    1 vote
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  15. Ability to view, filter and sort by Package Size (Letter, Large Letter, Parcel) in Orders List View

    Ability to view, filter and sort by Package Size (Letter, Large Letter, Parcel) in the Order list view would make life much easier. At the moment the only way to tell whether an item in the list is large letter or parcel is by clicking it, then clicking order details - 2 steps per item.

    Perhaps add a column field called "Package Size"?

    4 votes
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  16. Fix CarrierCode on Magento integration

    This suggestion related to Magento 1, however another user is having problems with Magento 2. Please see the other suggestion here - https://clickanddrop.uservoice.com/forums/399930-general/suggestions/35929534-fix-incomplete-magento-2-integration

    When marking orders as shipped, Click and Drop sends the wrong info to Magento.

    It sends a value of "custom" as the CarrierCode. This should send "RoyalMail" or at least have the option to override the default "custom"

    This is important because "custom" isn't a valid carrier for many other services (specifically Amazon) which means that customers can't track their orders.
    Additionally, Amazon have performance metrics for valid tracking. Sending them "custom" means that the tracking is…

    3 votes
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  17. Payments fail but getting charged!

    Is anyone else having payment issue?

    I had yet more issues on the 16-6-18 with payments.

    It kept telling me that payment had failed and to try again or try a different payment method.
    I tried again and I have now been charged for the ‘failed payments’ on both PayPal and my bank card.
    It did not, however, create the postage, so can not claim for postage refund.

    I have tried ringing customer support but have been on hold for well over 20 minutes each time.

    Anyone else having this issue. I just want my money back!
    Have now sent…

    8 votes
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  18. Add tracking reporting for larger volume dispatches

    We are a business about to dispatch 750 small parcels in a single day using Tracked 24 with Signature. The customer will require details on what has and what has not been delivered. A single report which details the current status of each parcel would be extremely useful, even if at first this report only details if a package has been successfully delivered and full tracking information could be developed over time. As it stands, someone will have to track each parcel individually.

    2 votes
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  19. Currency integration and adding more than ten products to an order

    We use the BigCommerce platform. When a customer places an order, Click & Drop will pull the value of that order in GBP but leave it in the currency of the country in which the order was placed. This means that the value of parcels shipped outside of the EU will be incorrect without prior intervention.

    A currency converter or the option to have the value of all orders in one currency will prove very helpful.

    To ensure the values are correct, we have had to input these orders manually onto Click & Drop which has proved inefficient. Additionally, we…

    1 vote
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  20. Re-design your website

    Help private customers find a drop off point for tracked orders not accepted at a Post Office. There is no guidance whatsoever on the site. It just tells you that you can’t drop off tracked orders at a Post Office. The website in general need a re-design as it is not user-friendly and is cluttered up without any clear navigation throughout.

    1 vote
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