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  1. Fix the error when a label/batch fails to generate due to '+44' in the Contact Number

    If there is a '+44' (shows as ' 44' at the start of a contact number to UK services the label, and consequently the batch, errors and fails to generate labels. You then have to manually go through each of these orders to delete the failed order and send back down to Click and Drop with the correct number (replacing ' 44' with '0'). If this was fixed we'd be saving a lot of time and the service would be much more efficient.

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  2. Item details on shipping label

    The ability to print the item details on the shipping label to help package the item up with the correct shipping label.

    3 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow automatic printing of SKUs on shipping labels

    Can we have SKUs printed on the shipping labels so the labels can be used as guides when packing products?

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3 votes
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  5. change

    I want order price to be included in the dispatch note printout.
    I do not need Stock Location but I do need Price

    4 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. make it possible to click straight onto "print my label" once the order is completed.

    I processed my first order which said it was completed but there was nowhere to click to actually print the label. I had to go into "my orders", select the order and then choose print. how ridiculous, obviously once I have paid I want to print my order. Also the label takes up half a sheet, with no way of selecting what size you want or where to print it and a completely wasted bit of paper at the top where there is a load of info I don't need printing. Then I have to waste another whole sheet of…

    3 votes
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  7. Increase the margin width

    I print on to plain paper (used on the other side in fact) then cut out and stick on to the packet with gummed tape. In Click and Drop the label prints very close to the edge of the paper, so there isn't room for the stickytape. Could we go back to the same width of margin as we had before?

    2 votes
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  8. Enable auto customs label printing for the Channel Islands

    Currently their is a function to automatically product a customs label when one is required. However it does not work for Channel Island orders which do require customs labels.

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add option create a proof of postage for multiple orders

    Could be an option on the 'Orders Ready for Dispatch'

    11 votes
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  10. Create a space for the eBay reference number like My Hermes does

    When one enters the eBay GSP postcode into My Hermes, it recognises it and provides one with a place to enter the all-important reference number. Why isn't RM doing something similar? Would entering it into the Order reference space work or does that not print, like the Address reference?

    2 votes
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  11. Sort Labels Printed out by eBay Sale Record Number

    I would like to set a default sort labels as eBay sales order numbers.
    Instead of default being the OBA sales record number

    3 votes
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  12. What is this new barcode on the integrated label?

    Today my integrated labels are printing with a barcode top right of the integrated label. Please can this be removed asap? We have personalised our integrated labels with our company logo and this new barcode is completely unnecessary. All it scans is the order number which is written below anyhow.

    2 votes
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  13. 1 vote
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  14. have an option to mark labels with Private & Confidential, Personal, Only to be opened by....etc

    To mark a label as Private & Confidential I currently either write it manually on the printed label or mark it as the first and 2nd name, add the receiver as the company and the company as the first line of address.

    Bit of a faff!

    2 votes
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  15. Include postage id for 1st and 2nd class to proof of postage

    When printing 1st and 2nd class post the Proof of Postage and Postage Details screen does not display the tracking id (i.e. 11-005 3C4 45F) this is only on the shipping label.

    5 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add the discount codes used on orders to the dispatch note.

    Add the discount codes used on orders to the dispatch note.
    This is because sometimes we have offers for free items in the discount codes so these need to be transfered over to the dispatch note so the packing team can see which items to include in their orders.

    1 vote
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  17. International shipping

    These have alway been formatted wrong but now it is switching the Town Line with the District LIne.
    It'd be good, in the first instance, if this could be sorted - then the incorrect formatting and USE OF ALL CAPITALS COULD MAYBE BE ADDRESSED.

    2 votes
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  18. 2 votes
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  19. Add Confirmed Delivery code to dashboard

    Would it be possible for the system to save the delivery confirmation code somewhere into each order? It would be ideal if this also fed back to the customer as signed for or tracked codes do.
    Right now the only place this seems to be stored is on the label itself, so you have to copy them down or copy/paste them out of the pdf.

    5 votes
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  20. 3 votes
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