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  1. fix Foreign Countries printing

    Foreign Countries should be printed in CAPITALS. The new labels are NOT doing this.

    3 votes
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  2. FIX CLICK AND COLLECT

    Registerd for a click and collect account after using the one of version.

    Now can not print labels, just get a message that the label is generated, go to reprint, system just goes to waiting icon.

    Looked on help, 30 to 40 messages of the same problem going back to 2019.

    Why wont Royal Mail fix it?

    Will not be using registered click and collect again

    1 vote
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  3. VOEC is now legally required for Norway, but no click and drop support ???

    We urgently need support for VOEC for consignments to Norway. The RM website tells us we need to include it, but there's no way to do so right now.

    Surely we could save our VOEC number on the default customs information page, and it can then automatically appear on CN22/23 labels for Norway. Doesn't need to be more complicated than that.

    This became law for all consignments to Norway from 1/4/20

    3 votes
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  4. New customs form layout bugs

    The new layout is generating a cn22 for a UK order.

    The other problem is that the recipient is not mentioned anywhere, meaning I have to match forms with parcels by looking at the values. The old form had the recipinets name as a reference.

    As an option, can the CN22 label be generated on the same bage as the shipping label. All in one?

    2 votes
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  5. Option to hide sender details on tracked orders

    Why can't we tick the box to hide our sender details on Click and Drop but this option is available on the normal website? I ship from a residential address and before opening a Click and Drop account I was able to hide my address. And yes you can still get items returned to your address if you use Royal Mail signed for services. Will this option be available? If not can one 'edit' out the address? Thanks

    1 vote
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  6. Make it possible to correct insufficient postage issues within the Post Office branch

    After printing online postage, when an incorrect parcel size is taken to the Post Office counter (or there is any other issue with insufficient postage on an item) it should be possible to resolve the problem by buying additional postage / paying the difference at the Post Office counter.

    For example if I mistakenly buy an online postage label for a Small parcel but it is actually classed as a Medium parcel by Counter staff, I should be able to either buy stamps to make up the difference or simply pay for the difference using cash or card.

    Currently the…

    1 vote
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  7. Provide a feature to be able to "clone" despatched orders

    Provide a feature to be able to "clone" dispatched orders, so that if a customer places repeat orders or if a replacement needs to be sent the process is much quicker and saves retyping the same address details...
    The current clone does not seem to be available once the order is despatched.

    1 vote
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  8. Show more than one SKU when importing CSV File

    When importing a csv file by selecting 'Import orders from a spreadsheet' and uploading the csv file, for labels; I would like to have more than one SKU listed on the label. TO FIX THIS; I would recommend to have 3+ 'Identifier SKU' options available in the Field mappings section. With a result on the label showing a few SKU's in a list. Thank you

    1 vote
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  9. Please could you think about having a 'average weight' for Large letters and Parcels

    So this would be a 'game changer' for all small businesses using Click and Drop and struggling to make ends meet in 2019.

    When you create Large Letter Labels, hundreds of them, we have to use our own Excel Spreadsheet to keep track of the average weight so that we don't accidentally put 2 500g large letters along with 40 25g large letters.. tipping it over 100g for ALL letters. We use a simple Excel sheet average formula (exactly what Click and Drop uses when you manifest) - But PLEASE incorporate it into click and drop as you go.. It's…

    12 votes
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  10. Automatically print CN22 customs labels for BFPO addresses / BF1 Postcodes.

    ALL mail sent to BFPO addresses / BF1 Postcodes requires CN22 customs labels, even if the location is within the UK.

    This is probably is case the mail gets forwarded outside the UK.

    Can Click & Drop be set to automatically generate CN22 customs labels for British military addresses?

    2 votes
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  11. Allow Planned Dispatch Date to be Set / Locked for a Session

    Please add a Check Box or an option to allow the Planned Dispatch Date to be Set / Locked for a Session rather than having to be set for each order. Thank you. The option could need resetting every time there is a need to Log On

    2 votes
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  12. Show Planned Dispatch Date on Order Ready for Printing Page / Open Orders

    Please make the Planned Dispatch Date used for each order visible on Order Ready for Printing / Open Orders page - The Dispatch Date column is empty at present and could be used to show the Planned Dispatch Date used to save making errors before applying and printing the Labels - if different planned dates are used when Manifesting the orders they are Manifested separately even though they are selected for posting on the same day.

    Selecting orders to be Manifested should make all orders selected on the same day appear on the Manifest for the day rather than being…

    2 votes
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  13. Please make it very clear that entering anything in the 'Safeplace' box will result in the loss of delivery confirmation for RM24 and RM48 s

    Please make it very clear that entering anything in the 'Safeplace' box will result in the complete loss of delivery confirmation for RM24 and RM48 services, and most likely other services.

    1 vote
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  14. New "send an item" address label missing sender name

    The new send an item postage label does not include the sender's name as part of the return address information. It was standard on click & go.

    1 vote
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  15. CN22 description characters are truncated

    The new CN22 layout is limiting the customs description to 24 characters, whereas the import field specification is 50. The previous label layout at least managed 48 characters. Please fix.

    2 votes
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  16. CN22 update is incorrect

    Please make it possible to identify which CN22 belongs to which order for the new CN22 label layout. Currently, the new labels do not have any customer details or references on the CN22. Infuriating. We might have two dozen orders from overseas, which we now can only match the CN22 by the price displayed. It also shows name of sender, not the business name. This is not correct, CN22's do not require senders name under the latest customs rules, but should have the company name, if sending as a business. Please fix this issue or allow us to revert back…

    1 vote
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  17. Make use of the order number on the printed label for fast i.d.

    Tie the order number and or batch number to something on the printed label so you don't have to go back through system to figure from address which order is for what. The order number is superfluous to the actual label printed. 6x4 postage still bigger than label size.

    2 votes
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  18. Customs Label - Fix the total value so not blank & increase font size of customs code so can be read

    The total value is always blank on the customs label and you could code it to add them up and display the total (even if there is just one item)
    No one can see the Customs code it is so small - please makethe font three/four times bigger.
    The new auto complete changes to the label are great but why not finish the job?

    1 vote
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  19. Allow different page size for tracked returns labels

    We print shipping labels here on a 6x4 printer, but email return labels to customers on demand. But they only have A4 printers and their print drivers are usually set to fit printable area.

    Recently I got a return that had apparently been printed out at 200%, and the Post Office had obviously refused to process it and forced the customer to buy over the counter postage.

    I'd like to be able to switch the setting for return labels separately to shipping labels to avoid this problem.

    1 vote
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  20. Scan & Print

    When Scan & Print has more than one matching orders -> Do not show orders with label printed.
    Or have an additional field to show Status, eg. Postage applied, Label Generated etc..
    This will eliminate reprinting of labels and increase productivity by not having to locate each multiple line order to see the Status.

    1 vote
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