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  1. BUG - currency values are treated as GBP values for CN22/CN23 auto detection

    When I import shipments where item values are in other currencies (including a currency identifier in the upload), CAD treats the unit values as GBP. EG - I try to generate labels for an order which my customer has paid USD 300 for - the shipment should have a CN22 generated as the shipment value is lower than GBP 270/USD equivalent. However CAD thinks the shipment is worth GBP 300 as it doesn't recognise the currency identifier for the shipment value to convert this value into GBP. This means that we will be mis-declaring shipments as CN23 which will affect…

    13 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  2. Tracking numbers for OLA generated but not stored on the order

    Am new to C&D so still figuring things out (because of shocking lack of documentation), but I've noticed that OLA generates a tracking number on the label which is not stored in C&D. Why not?

    1 vote
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  3. Dispatch Label

    As a few people have mentioned the dispatch note is not user friendly
    1) the font is to small
    2) if we could have an option as to what detail we can display- eg product info / product number.

    In order to help a seller and make generating labels more efficient

    In a nut shell we need to be able to customise this for information we require

    2 votes
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  4. backorders

    I need to be able to ship in two or more despatches because of backordered items.

    1 vote
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  5. Search and select multiple orders

    The ability to search and select multiple orders would be a big improvement. Currently when you search and select (or filter and select), those selections clear as soon as you enter in another search term (or filter criteria), which means that you can’t select multiple orders for processing.

    I use a barcode scanner and I am able to use that to scan the order number on some of my order paperwork, which inputs the order number into the search bar for me, but then I have to process the order individually from that point onwards, due to the fact that…

    1 vote
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  6. Being able to use more than 40 characters on labels

    It'd be great to increase the characters allowance in Reference field as it currently can only accept 40 characters.
    Alternatively, being able to add more rows onto a label could be a way to work around this

    1 vote
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  7. DELETE button/icon for extra orders

    Right now you need to checkbox order then go to bottom of the list, select ACTION then click GO - would be great to have trash icon to simply delete extra order(s) - with confirmation of course - that are already combined with "main" order.

    1 vote
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  8. Add prices onto despatch note (integrated label)

    Please allow the price of the products to be included on the despatch note. This will ensure there are less picking errors and is useful for the customers to see.

    1 vote
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  9. Improve the experience

    Stop requiring me to tell you information that I don't want to tell you. I have no idea of the name of the person at the company who will open the letter; why must I enter a first and last name?

    Why do I have to create an order just to fit in with your database structure? It's not at all appropriate for a "personal account" to have to do these things.

    Why, when I click the back button, do you discard all of the information that i have already entered? Have you heard of cookies?

    So far, I'm not…

    1 vote
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  10. Printing - location of the label on the page

    Currently I am being forced to use a whole sheet of paper for each label because RM IS PUTTING INFO ON THE PAGE WHICH I DO NOT WANT OR NEED. IT SHOULD BE LIKE EBAY WHERE THE LABEL TAKES 1/4 OF A PAGE AND NOTHING ELSE IS PRINTED.
    THAT WAY I PAGE CAN GENERATE 4 LABELS USING SCISSORS

    1 vote
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  11. Click & Drop Business Printing a Blank Page everytime after first label - Please Stop it

    THIS IS A FAULT.

    Click & Drop Business is printing a Blank Page after the first label every time. This wastes a lot of Labels. This is a bug as it did not happen before.

    1 vote
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  12. We want to ship a item to my client.The weight is 18182g,the size is 81cm*39cm*10cm.I can't buy the right shipping label.tell us why!!!!!

    We want to ship a item to my client.The weight is 18182g,the size is 81cm39cm10cm.I can't buy the right shipping label.tell us why!!!!!

    1 vote
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  13. Addressing to France - Help.

    Addressing to France - The French have their postcode and City on the same line, so the *City section of the system is redundant.
    How do you bypass this?
    ie. French have 4 lines and C&D asks for a minimum 5 lines.
    (City and postcode separate).
    Putting a ',' for the csv in City doesn't work.
    Would be interesting to know how this anomoly is circumvented by users.

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add 2nd Option Sort Printing Label Order - By Name, Product, SKU,

    In settings labels print order

    Have a 2nd sort labeling

    option for example

    Option 1: Sort by order date, sort by order number, order newest, oldest

    then 2nd option to be more specific
    Option 2: Sort by Customer name, Sku's, Quantity

    2 votes
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  15. latest update has failed to address MRS problem

    The problem with the name fields in C+D has been a problem for a couple of years now. The latest update was supposed to fix it, but it has actually made it worse.
    If you add an address to the Address book there is now just one field called "full name". If you put MRS NAME NAME in that field, save it and then use that for a label, the MRS is missing.

    At least before we could add it to the First Name field to make sure it printed.

    I have screen shots if you don't believe me but…

    1 vote
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  16. tracking information

    It it possible to change the system so that when you Reset Order and re-print the next day the tracking would be altered automatically upon regenerating the new label with new tracking.
    This has to be done manually at present

    1 vote
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  17. To be able to use Dymo label writer to print labels

    Used to be able to use Dymo labels on the old system. Why not reinstate this option.

    1 vote
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  18. custom text / note, area / line on label

    custom text / note, area / line on label

    3 votes
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  19. Different Codes for Large Letters and Parcels

    We send Parcels and Large Letters and when manifesting they have the same code, which causes issues if the numbers dont match we are unable to find which parcel is booked in incorrectly, and are therefore getting charged extra for this.
    It would help massively if there were different codes, for exampe at the moment the code is CRL48 for both LL and Parcels.
    It would be better if the codes were something like this -

    LL48 for large letters
    CRL48 for parcels,
    That way when we print the orders we know straight away if it is a LL or…

    6 votes
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  20. Any Body having problems today 10/08/2019 generating lables

    Any Body having problems today 10/08/2019 generating labels

    Sorry, we were unable to generate your paperwork. Please quote reference '7de224ec' if contacting us for help.

    1 vote
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