Graham Wharton

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  1. 1 vote

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    1 comment  ·  General » Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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    Graham Wharton commented  · 

    I think I may see what is happening here. It does infact add a new image, but it doesn't remove the old image, so the product just displays with the original image it was created with. The new image appears as an additional image. Paperwork still uses the original image.

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  2. 5 votes

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    Graham Wharton commented  · 

    I've started receiving refused items from the EU because the customer was asked to pay VAT and the IOSS number that I entered in the trading names section was not included in the electronic information so I don't know what the hell is going on.

  3. 6 votes

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    Graham Wharton commented  · 

    Its not only that the IOSS logo is not on the label. The IOSS number is not included in the electronic information either. I've started to receive returns from the EU because the customer had been asked to pay VAT again, even though I entered the IOSS number in the trading names section. Hand writing the IOSS number of the CN22 was not sufficient. Customs ignored it.

  4. 2 votes

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  5. 8 votes

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  6. 1 vote

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  7. 1 vote

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    IOSS should be stored on trading names for customers who are importing files from multiple marketplaces and a different trading names stored for the different marketplaces negating the need to enter the details on each import file.

    For customers who have a direct integration into marketplaces like ebay, Amazon, NOTHS etc. and we pull the orders into Click & Drop from the channel, we will store the appropriate marketplace IOSS number and automatically apply the marketplace IOSS number on the orders for less than 150 Euros in the electronic data we pass when the end of day manifest or the label is purchased. Customers do not need to do anything different in these scenario’s the software will do the work on your behalf.

    Click & Drop Support

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    Graham Wharton commented  · 

    IOSS number is present in my trading name, labels do not have IOSS icon, IOSS number does not appear on CN22. I have no idea if it is working.

  8. 5 votes

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    Graham Wharton commented  · 

    Create a trading name (they can all have the same name) for each marketplace you integrate to from C&D. Then under the integration tab, set the correct trading name for each marketplace. You can set different IOSS numbers for different trading names, and hence, integrations.

  9. 1 vote

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  10. 2 votes

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    1 comment  ·  General » Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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    Graham Wharton commented  · 

    I think it's important to ensure that the electronic data that goes with the order is correct. You don't allow me to change it when it is wrong.

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  11. 233 votes

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    107 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

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    Graham Wharton commented  · 

    I put in several claims recently using the online form. It was straight forward and much easier than the old spreadsheet.

  12. 2 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Graham Wharton commented  · 

    It is only tracked 24/48 that can't be dropped at pos. All other labels are fine, including regular 24/48.

  13. 1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Graham Wharton commented  · 

    Is the printer set to the right gap detection mode. Have you tried running the media calibration function on the printer. That usually sorts out any issues like this on ours.

  14. 3 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 1 vote

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    Graham Wharton commented  · 

    Sometimes the weight on my items comes through as 1008.999999999g and triggers this error. Changing to 1009g allowed it to go through.

  16. 1 vote

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    Graham Wharton commented  · 

    From 1st January UK vat on imports below 135gbp will be collected at the point of sale so no work for royal mail there, from 1st July, the same will apply to all sales to the EU, with EU vat being collected at the point of sale for sales below 150eur. It means postal companies can just wave anything through customs below these thresholds as no duty or vat is due on import.

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