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Robert

← Customer Feedback for Click and Drop

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  1. Add claims function

    33 votes

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    5 comments  ·  General » Click & Drop (Registered) Personal Account  ·  Admin →
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    Robert supported this idea  · 

  2. Ensure customer service agent have up to date information

    1 vote

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    0 comments  ·  General » Send an Item / (Unregistered Click & Drop)  ·  Admin →
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  3. Issue VAT receipts with email confirmation when not having an account

    2 votes

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    1 comment  ·  General » Send an Item / (Unregistered Click & Drop)  ·  Admin →
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    Robert commented  · 

    Its ridiculous that the numeric amount of VAT paid isn't shown clearly.

    The confirmation email simply says "If you have purchased a Royal Mail Tracked service, please note the price includes VAT at the standard rate". When I phoned about the issue the call handler tried telling me this meant it was 0% if there's no numeric amount, yet the RM website says VAT is chargeable on the service I bough.

    It isn't even made clear the confirmation email is supposed to be a simplified VAT receipt. Its hidden in the small print at the bottom of the email.

    Robert supported this idea  · 

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