I firmly believe the reason is very simple - the more difficult it is to make a claim then the less claims that are actually made!!!

The claims process should be handled through the same platform that we are using continuously on a daily basis and which has all the relevant data i.e. Click & Drop.

For business users like ourselves who are spending some £50K a year with them, it is a clear statement of how much they value their customers and could be one reason why they are losing business to carriers who treat their customers in a more professional and dignified way and with the right amount of resources to respond to their needs.

I have just had to wait over 2 weeks to get a reply from clickanddropsupport to a very important problem regarding Click & Drop IP addresses and I only got the reply after I sent them yet another email complaining about their service.

Enough said!

We should vote ,if you think they will do this.-Yes / No - Me - no WAY wil lthey make it easy for us to do this.

we have contacted RM lots and lots of times since May about 3 times they have charged us for wrong item etc incorrectly. i have received NO REPLY at all to any of those emails, except for the auto reply "we will get back to you in 3 days".
As RM ignore their customers emails, an automated way to claim is CRITICAL. As is getting more staff to answer your emails !!

The fact that the claims process is not more long-winded is likely intentional on RM's part.

I just stopped bothering with claims. That system is a joke. Doing this directly from click and drop would be much better. They could even calculate time frames and tracking info without all the unnecessary work.