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Georgi

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    Georgi commented  · 

    Work harder. You don't seem to do it with deliveries and cost us plenty of money with no recourse (no 1st class stamps is not a reimbursement for not doing your job), the least you can do is build the digital infrastructure properly.

    Georgi supported this idea  · 
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    Georgi commented  · 

    Agreed with the OP. The current lack luster solution is costing small businesses money. eBay charges the customer VAT upfront, displays the VOEC code and status at order level, but non of this data is reaching Royal Mail, and your systems do not allow this to be defined in Settings > Customs > within the digital declaration form.

    Its not that difficult to pull these details from the order or from an account declaration settings form when the trigger Norway is selected at the order level when imported from a marketplace via integration.

    For now I have to stop shipping to Norway or I go out of business, thanks Royal Mai!