Anonymous
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156 votes
Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.An error occurred while saving the comment -
227 votes
Thank you for your feedback.
Development of this feature is currently underway - the status of this page will be updated once it is available to users.
Kind regards,
Click & Drop Team
Anonymous
supported this idea
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This would be a great feature.
Unfortunately most of our customers don't seem to be able to type their address properly [especially seems to be eBay customers, they're not exactly our smartest purchasers].
The amount of times I have to reformat a postcode because it's been typed incorrectly or remove extra "flourishes" from their address is beyond a joke.
Example:
A customer address comes in as
top flat honeysuckle lodge 11 belmont road exeter
newtown
exeter
devon
ex12 hg
When all that's needed is:
Top Flat
11 Belmont Road
Exeter
EX1 2HG
I'm sure most items fomatted in this way do get to the destination on time, but EX12 refers to Seaton not Exeter, and could easily end up with an item being misdirected [and inevitebly a late delivery defect on eBay because it's of course our fault and not the customer's for not being able to type their own address properly]...
Then there's those sort of people that feel they need to 'embellish' their address [i.e anyone within about 100 miles of London simply needs to put London in their address... last time I checked Basildon is in Essex, not London!] or put in a nonsense property name that's not on the official postcode database.
Another issue I often see is customers in the Channel Islands, often format their address as something like this
12 High st
St Peters Port
Channel Islands
United Kingdom
GY1 1GY
The system then picks it up as a normal domestic order so no CN22 is generated. This mostly seems to come from eBay, as eBay incorrectly classifies CI as international postage and wants to charge our customers. Can't really blame customers for tweaking their addresses in this way because they know it doesn't cost us any more than a domestic order to post, but I feel this should be something Click and Drop should be able to handle [or even Royal Mail could get onto eBay to get them to update their systems so CI customers don't have to pay extra postage - I imagine we would see an uplift in custom if this was the case!]
Formatting these addresses is a huge waste of time when the system really should be able to do it automatically.