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  1. 35 votes
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    17 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    So in effect - we're being charged 2p an item for using Click and Drop vs just printing PPI impressions along with barcodes. Seems like the usual Royal Mail logic....

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    Anonymous commented  · 

    This would be especially useful considering there's now a 2p price difference on 2nd class letters which is a large quantity of what we send.
    I've tried contacting your live chat support about this but they had less of a clue than I did on this matter...

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  2. 139 votes
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    32 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

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    Anonymous commented  · 

    This would be a great feature.
    Unfortunately most of our customers don't seem to be able to type their address properly [especially seems to be eBay customers, they're not exactly our smartest purchasers].
    The amount of times I have to reformat a postcode because it's been typed incorrectly or remove extra "flourishes" from their address is beyond a joke.

    Example:
    A customer address comes in as
    top flat honeysuckle lodge 11 belmont road exeter
    newtown
    exeter
    devon
    ex12 hg
    When all that's needed is:

    Top Flat
    11 Belmont Road
    Exeter
    EX1 2HG

    I'm sure most items fomatted in this way do get to the destination on time, but EX12 refers to Seaton not Exeter, and could easily end up with an item being misdirected [and inevitebly a late delivery defect on eBay because it's of course our fault and not the customer's for not being able to type their own address properly]...

    Then there's those sort of people that feel they need to 'embellish' their address [i.e anyone within about 100 miles of London simply needs to put London in their address... last time I checked Basildon is in Essex, not London!] or put in a nonsense property name that's not on the official postcode database.

    Another issue I often see is customers in the Channel Islands, often format their address as something like this
    12 High st
    St Peters Port
    Channel Islands
    United Kingdom
    GY1 1GY

    The system then picks it up as a normal domestic order so no CN22 is generated. This mostly seems to come from eBay, as eBay incorrectly classifies CI as international postage and wants to charge our customers. Can't really blame customers for tweaking their addresses in this way because they know it doesn't cost us any more than a domestic order to post, but I feel this should be something Click and Drop should be able to handle [or even Royal Mail could get onto eBay to get them to update their systems so CI customers don't have to pay extra postage - I imagine we would see an uplift in custom if this was the case!]

    Formatting these addresses is a huge waste of time when the system really should be able to do it automatically.

  3. 210 votes
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    91 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

    Anonymous supported this idea  · 
  4. 3 votes
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    3 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    To get around this when I do my manifest I go back to the dashboard and click on Orders ready for despatch, which only shows orders that have had a label printed but not manifested.

  5. 2 votes
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    0 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 3 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 148 votes
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    under review  ·  40 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 9 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 4 votes
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    0 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 17 votes
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    3 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 4 votes
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    0 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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