Tallrob

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  1. 4 votes
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    1 comment  ·  General » Send an Item  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 16 votes
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    5 comments  ·  General » Send an Item  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 2 votes
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    0 comments  ·  General » Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 21 votes
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    10 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your feedback. We are considering other label options for the future.
    Unfortunately, we cannot offer a timescale on when this will be available, as this is the feedback website for the Click & Drop website itself.

    Tallrob supported this idea  · 
  6. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 5 votes
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Tallrob commented  · 

    The problem seems to be that the Post Office has recently started to refuse to accept parcels that involve any sort of Tracking (I think in the past 6 weeks, but apologies if you've been experiencing this for months). Personally I have had Recorded Delivery and International Tracked parcels refused at the Post office, even though they are supposed to accept them (according to a Click&Drop Admin on this forum). We all need to get in touch with C&D (not very easy) or RM Customer Services (almost pointless) and tell them to communicate / train the staff within the Post Office network, informing the Counter staff which parcels can and cannot be accepted (they should accept everything except RM 24 / 48 Tracked as far as I understand it), and to upgrade the Post Office barcode reader software so that acceptable parcels are read correctly and accepted into the network. At the moment it's too easy for the PO staff to just say "we can't accept this parcel". That isn't acceptable. Like most people on this forum I'm too busy to have a daily debate with the Counter staff about what parcels can and can't be accepted, and to add a further journey to a RM Customer Service point (where they don't scan the parcel or give a Proof of Posting) isn't sensible either. Come on Click and Drop, we've crash tested your new system for months now and our feedback has gradually improved things but it is completely unacceptable to arrive at the Post Office each day not knowing whether your parcels will be accepted or refused. I'm sure we've all got enough stress in our lives without Click & Drop adding a bit more.

    Tallrob supported this idea  · 
  9. 3 votes
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    2 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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    Tallrob commented  · 

    The problem is probably not the quality of your printed barcode. The Post Office system is reading it OK, but the Post Office has started to refuse to accept parcels that involve any sort of Tracking. I have had Recorded Delivery and International Tracked parcels refused even though they are supposed to accept them (according to a Click&Drop Admin on this forum).
    So before you blame your printer, get in touch with C&D (not very easy) or RM Customer Services (Almost pointless) and tell them to communicate with the Post Office network, telling the Counter staff which parcels can and cannot be accepted (everything except RM 24/ 48 as far as I understand it), and to upgrade the Post Office barcode reader software so that acceptable parcels are read and accepted into the network. At the moment it's too easy for the PO staff to just say "we can't accept this parcel". That isn't acceptable. I for one am too busy to have a daily debate with the Counter staff about what parcels can and can't be accepted.

    Tallrob supported this idea  · 
  10. 141 votes
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    33 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

    Tallrob supported this idea  · 
  11. 3 votes
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    0 comments  ·  General » Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 4 votes
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    0 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 3 votes
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    0 comments  ·  General » New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 4 votes
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    1 comment  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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