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Tallrob

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  1. 15 votes

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    Tallrob supported this idea  · 
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    Tallrob commented  · 

    This is a horrendous way to treat your loyal business customers. For me, using Retail Click & Drop is about £1.60 cheaper per Tracked 24 parcel than using my OBA Click & Drop account. I expect that RM are trying to build a parcel business with Retail consumers by offering them competitive prices, whilst they have no interest in their "trapped" Business customers who use the system every month and pay our bills on time.
    I was contacted by Parcel2Go (a parcel broking company) this week and they are offering Account customers (I have an account with them for International parcels), RM Tracked 24 and Tracked 48 for exactly the same price as the Retail offering.
    I'm not sure whether this includes Collection, but it does include regular Parcel Insurance and can be dropped off at Dispatch Offices and Post Offices in exactly the same way as Retail C&D.
    Perhaps we should all switch over to Parcel2Go for a month? Maybe it would show RM that if you treat your Business customers with total contempt, they might just take their business elsewhere.

  2. 155 votes

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    36 comments  ·  General  ·  Admin →
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    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

    Tallrob supported this idea  · 

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