Update Tracked 24/48 to collected when Business Collection takes place
Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?
It was impemented for personal customers last year:
https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collected
Second class post tracking is fine and shows the following message when the driver collects:
"An update will only be provided when we attempt to deliver your item"
But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
"We're expecting it
The sender has advised they have despatched your item to Royal Mail"
chillout
shared this idea
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chillout
commented
Monday 8th Sept 2025 30 Tracked 48 Parcels and LBT Large Letters collected with manifest
Friday 12th Sept 2025 11 out of 12 LBT large letters showing as "We're Expecting It"
Customer messages:
11th Sept "Items seems to be behind schedule according to RM and they still haven't received the item just says waiting to receive item"12th Sept " I was just wondering what is happening with my order? When i try the tracking number it just says We're expecting it?"
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Raised investigation with Royal Mail on 12th Sept
Update Saturday 13th Sept:
10 out of 11 packets marked "We've got it" at the North West Super Hub early this morning -
Alexei Krasnov commented
Yes, please! We get penalised when the item gets stuck in Mail Centre by eBay
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romeo bravo
commented
Bump. still really needs to be incorporated, utterly daft to not have this as a tracking event when items are collected.
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romeo bravo
commented
definitely needed
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chillout
commented
Handed over 47 tracked 48 packets to Royal Mail with manifest at 4.45pm on Tuesday 2/4
It's Thursday am and most are still showing
"We're expecting it The sender has advised they have despatched your item to Royal Mail."Customer concerns:
4/2 Hi, -"can you tell me if this has dispatched please? I noticed it has a tracking number but hasn’t moved. Thanks"
4/2 "Hi just wondering if you have any idea when it might arrive, tracking hasn't updated for me yet. Thanks!"