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  1. please increase the size for the customer address back to the previous size.

    Postmen/Postwoman are going to make accidental mistakes posting through the wrong mailbox as the font size has decreased. Why is a label that is 15cm by 10cm have such a small customer address when this is the most important element for correct delivery by the postman.
    Thank you.

    24 votes
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    18 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you all for your suggestions.
    To help us quickly identify and investigate this issue, would you please send us one or two examples in the form of photographs or the .pdf document to our development team?
    Please email examples to clickanddropfeedback@royalmail.com

    Please be aware that we are unable to respond to any emails sent to this email address.

    Kind regards,

    Click & Drop development

  2. Bold Print for more than 1 qty ordered for an item

    Prior to last release, any item that was ordered with a quantity more than 1, was shown in Bold. This has now disappeared. This was a very useful for order packing to ensure the right quantity is sent.

    Can you please reinstate this functionality.

    12 votes
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    4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Remove the need to scroll down when applying postage

    When applying postage, its necessary to choose the size, then postage option and then scroll all the way down to the bottom to apply the postage.

    It would be much efficient to have all the information visible on the screen without having to scroll. There's a lot of free space that could be used to fit everything into a much smaller area.

    When a lot of orders need processing, this adds alot of extra time to the processing speed.

    13 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Recipient telephone numbers should be printed on postage labels.

    A lot of international countries make use of the recipient's telephone numbers to notify them of parcel delivery. Israel is a fine example of this.

    Yet even when I input the telephone number in C&D, it never ever gets printed on the postage label, therefore I have to put it onto the PDF image manually or place it in the surname field.

    We should have a setting whereby we can choose to display telephone numbers on labels or not and also choose to display them on all parcels or just domestic or just international.

    Would save parcels being returned which…

    20 votes
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    5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  5. CN22 missing and wrong info on new design

    Since the latest update the country of origin is missing on the CN22. This was there before! So something has gone wrong since the change.....

    Also just seen the £ total box is wrong as well.... I have just posted two items each £15.70 so a subtotal of £31.40 plus postage the total should read £39.82. The customs total on the new layout form is £62.80!
    There is also a box saying VAT number? What's this for? Should this show my VAT number or the person I'm posting it to?

    8 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bug - restore Country of Origin to new CN22 customs labels

    The recent version (April 2020) of the CN22 customs label shows Harmonized System Codes, but no longer prints Country of Origin. Please fix.

    6 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  7. new label design, then old label design

    just wondering why the new label design only makes occasional appearances.. everyday a different story, Today's first batch are old design and then next ones are new design. Why is there no consistency?

    5 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  8. ID8000 should just be small symbol on label.

    The ID8000 needs to be a small logo on the label, so many compaines just have the flammable symbol in small, why does Royal Mail need such a big label.

    It takes a lot of time adding this to each package when you sending out over 300 orders a day, takes 5-7 seconds on each order.

    Not to mention the cost Royal Mail would save producing, storing and shipping these labels.

    7 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Reinstate the SKU improvements which were lost on introduction of new label designs.

    Could you please reinstate the improvements which this forum called for and Click & Drop team developed and released a few years ago, but were then recently lost when the new label designs were released.

    Namely as follows:


    1. Increase SKU length to 40 characters.
      Improvement previously released in May 2017.
      https://clickanddrop.uservoice.com/forums/399930-general/suggestions/17025115-when-the-sku-number-is-displayed-on-the-label-it-o


    2. Previous label design displayed the quantity in BOLD if it was more than 1.
      Improvement was lost with new label design, causing me 15 customer complaints with missed multiple quantities.


    3. New suggested SKU improvement:
      Currently, when there are 4 or more SKUs on one label, the 4th SKU is…

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  10. remove that really annoying auto scrolling when selecting orders

    the auto scrolling when i select 1 of many orders is so annoying and time wasting.. As i go through my invoices in my hand which are not in the same order as the list on C&D. i dont recall ever experiencing such a feature on any other website and it seems completely pointless functionality.

    5 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. auto add vat number on customs label

    auto add vat number on customs label

    2 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. To be able to print labels out in name alphabetical order

    You can organise your labels in to order/channel number and date but for some reason not customer name. This would be really helpful when you are managing a large volume of orders. If you could print them off in alphabetical order taken from the customer name that would be massively helpful.
    Thanks

    5 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  13. Smaller CN22 label

    The new CN22 label takes up a full 4x6 label and doesn't include the name of the addressee or the order number below it.

    The old version was smaller and included the addressee's details. This allowed me to cut off the addressee's details and stick the CN22 label on small packages. Now the label is too large to fit on these small packages.

    As a work around I have to separately print the CN22s and scale them down - which takes ages.

    Please revert back to the old size of CN22.

    3 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  14. CN22 total weight does not state actual package weight

    Another problem with the new CN22 : it is not showing the total supplied weight for the package - it is only showing the total item weights. Please fix. This worked ok previously.

    3 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  15. Generated labels still end in ..... and some key address data left out

    The address transfer fine to click and drop. But when the address is generated is leaves out some key address words, flat number, building because the address lines are too big, or maybe Click and Drops address box is too small.
    Why not just move the Return Address somewhere else and allow the address to use up all the middle section if needed. Then there are no ....

    I am having to finish them in ink or reset the order and edit the address. Its about 1 in 7 or 8 for me. When you have a few hundred per…

    1 vote
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Print addressee name on new style CN22 customs labels

    Very helpfully, the old-format CN22 used to include the name of the addressee, but this is missing on the new style CN22s. Can the addressee name be printed on the new CN22?

    This was particularly useful when printing a long strip of labels - some of which use CN22s and other do not.

    There is now potential for confusing the new style CN22 with the posting label that is printed either before or after the CN22 label.

    In other words - if there is no addressee name on the CN22, we might attach it to the wrong package.

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  17. Really crap - labels never appeared and no info on what to do

    Give the user some info - tried regenerating lots of times but nothing ever arives. All paid for but crap service

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  18. Compatibility of thermal printer with MacOS Catalina

    Since MacOS Catalina has been installed, the thermal printer no longer stays connected to Click and Drop using Print Assist. This effectively means each time a label is generated, the Zebra GK420d does not print the label and pauses. I am trying to find a solution, and have asked Support for help, but I have hundreds of orders that I need to print labels for today and The only way I can do it right now, is to unpause the printer manually, then the label prints, and repeat this process which will take an unsustainable amount of time for my…

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  19. Default tracked and special delivery information and contact name retention

    Default settings for click and drop and Special delivery:
    A) option to make a default setting: to automatically tick as we regularly click each option to send for: Obtain a signature upon delivery & Provide SMS notification to the recipient
    & Provide email notification to the recipient

    B) To retain customer name/email and phone number from a previous sending to suggest for their next delivery. i.e Mr smith 34 Corn road, If you have sent to him before it shows his name email phone as a suggestion to save the input time

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  20. Update your systems at post offices

    Today I used Click & collect for 2 parcels, normally labels are generated for me to print, today no labels printed even after several requests to regenerate the labels. The email i received then stated my local post office would be able to print te label using the QR codes. My local post office was unable to generate labels, their system kept saying unable to recognise.
    If you are going to change systems then new systems need to be updated. I had to pay again at the post office & have now had to go through the system of obtaining…

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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