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  1. Display product size/colour variations on despatch note

    We would like to be able to display product variation fields such as 'Size' and 'Colour' alongside the product name on the despatch notes.

    We have created a Product Catalogue on C&D with the variations written in the product name but sadly when orders are imported from Magento using the API, the Magento store view product name (with no variation data) overrides any custom Product name data created in C&D.

    21 votes
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    4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  2. customs label date and signature auto completed

    As someone who posts hundreds of items to the USA it is annoying to have to date and sign each customs label by a pen, when the date can easily be generated and printed onto the customs label and a signature can be uploaded to click and drop and printed onto customs labels automatically similar to how Amazon handle custom labels.

    59 votes
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    13 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Print Ebay Order Record Number on Labels

    The ebay labels have now changed on click and drop showing new channel reference numbers. I understand this is a requirement now with
    Ebay so thats fine however its now very hard to find and match up order sheets with the orders online.

    Is there a way that the Ebay sales record number could also be printed onto the label or packing sheet so we can easily find and match up orders online with their order sheet?

    4 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Facility to add International Mobile number on shipping label

    RM International Helpdesk team are advising to be writing a contact number to help GLS with delivery to international addresses to improve success rate of first time deliveries.
    No option available on Click Drop to print additional information on shipping label -- so having to HANDWRITE on all international orders everyday

    UK Tracked has facility for "Safeplace" field on shipping label. Can you please make available a comments section for International Shipping Labels

    25 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  5. Please add some info to distinguish between letter and large letter on the label

    Please add some info to distinguish between letter and large letter on the label

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add a fault reporting page for Click & Drop

    When you look on the click and drop support page it tells you there are no reported issues, this is clearly incorrect as I have had the same message "We are sorry but we cannot currently accept payments. Please try again later. We apologise for the inconvenience. For further information, please visit https://clickanddrop.statuspage.io/" It is impossible to report such incidences as there is nowhere to report them!!!

    6 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  7. Label Generating not working correctly

    There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.

    5 votes
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    12 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  8. BUG - currency values are treated as GBP values for CN22/CN23 auto detection

    When I import shipments where item values are in other currencies (including a currency identifier in the upload), CAD treats the unit values as GBP. EG - I try to generate labels for an order which my customer has paid USD 300 for - the shipment should have a CN22 generated as the shipment value is lower than GBP 270/USD equivalent. However CAD thinks the shipment is worth GBP 300 as it doesn't recognise the currency identifier for the shipment value to convert this value into GBP. This means that we will be mis-declaring shipments as CN23 which will affect…

    11 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Any Body having problems today 10/08/2019 generating lables

    Any Body having problems today 10/08/2019 generating labels

    Sorry, we were unable to generate your paperwork. Please quote reference '7de224ec' if contacting us for help.

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  10. GDPR Label Issue raised by customer

    A customer has contacted us about the information on their label and raised their GDPR concerns.

    They are claiming the use of a customer reference and SKU info on label is excessive information.

    When a label is printed via any platform, customer reference is added automatically.

    The SKU information is an opted in option.

    We use this information to process orders and returns.

    Is this info excessive and if so can an opt-out for reference number be added?

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Populate CN23

    Why is it that you have done all the work for populating the CN23 for the pre electronic information yet you have not bothered to have it populate all the required fields such as the sender and the recipient ? It seem obvious to have these populated as the information is there. Alos the category is a required field so why can we not populate that from any import?
    The current version of the CN23 means that every one has to have handwritten information added making them look untidy and time consuming to fill in our details and the customer…

    5 votes
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    9 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Addressing to France - Help.

    Addressing to France - The French have their postcode and City on the same line, so the *City section of the system is redundant.
    How do you bypass this?
    ie. French have 4 lines and C&D asks for a minimum 5 lines.
    (City and postcode separate).
    Putting a ',' for the csv in City doesn't work.
    Would be interesting to know how this anomoly is circumvented by users.

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  13. Print Assist v4.20.7 Clear cookies and then printer shows as offline

    Having spoken to a lady on your support team I explained that the printer shows as offline and I often need to uninstall and reinstall Print Assist. She suggested it could be due to clearing cookies/temp files.

    Having carried out some tests I confirm this is indeed the reason.

    I uninstalled Print Assist, rebooted and then reinstalled.
    Status in Click & Drop was active and shows as green ticks.
    I printed a label successfully.
    I then logged out and cleared cookies & temp files.
    When I logged back into Click & Drop the green status was blank and the printer…

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  14. custom text / note, area / line on label

    custom text / note, area / line on label

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  15. For last couple of weeks the Channel ref on shipping label are incorrect. could you please check this issue.!

    Hi,

    We noticed for last couple of weeks the channel reference on shipping label and on dispatch note are showing different then ebay order numbers. which creating issue for us now.

    Could you please check this.

    Currently all Channel ref are not matching with actual ebay order numbers.

    Thanks
    AA

    1 vote
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  16. PLEASE PLEASE add the prices of each item to the order sheet

    It would be immensely helpful when picking orders if the prices of the items were showing on the order sheet.
    Also it would be great if there was a distinction between large letter and letter on the printout stamp,

    2 votes
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  17. Add 2nd Option Sort Printing Label Order - By Name, Product, SKU,

    In settings labels print order

    Have a 2nd sort labeling

    option for example

    Option 1: Sort by order date, sort by order number, order newest, oldest

    then 2nd option to be more specific
    Option 2: Sort by Customer name, Sku's, Quantity

    1 vote
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  18. Different Codes for Large Letters and Parcels

    We send Parcels and Large Letters and when manifesting they have the same code, which causes issues if the numbers dont match we are unable to find which parcel is booked in incorrectly, and are therefore getting charged extra for this.
    It would help massively if there were different codes, for exampe at the moment the code is CRL48 for both LL and Parcels.
    It would be better if the codes were something like this -

    LL48 for large letters
    CRL48 for parcels,
    That way when we print the orders we know straight away if it is a LL or…

    4 votes
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  19. Please remove the "required" status from the "First Name" field. The current system gives rise to illogfical and sometimes misleading Name

    Remove "Required" status from "First Name" field. The current system produces misleading and illogical adressee information which can lead to mis-delivery. i.e. "DVLA" becomes (first name) "DV", (last name) "LA". "Morse" would become (first name) "Mo", (last name) "rse", etc.

    1 vote
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  20. Create the same brilliant label printing set up for Chrom as presently available on Internet Explorer please!

    Create the same brilliant label printing set up for Chrom as presently available on Internet Explorer please!

    1 vote
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