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  1. Display product size/colour variations on despatch note

    We would like to be able to display product variation fields such as 'Size' and 'Colour' alongside the product name on the despatch notes.

    We have created a Product Catalogue on C&D with the variations written in the product name but sadly when orders are imported from Magento using the API, the Magento store view product name (with no variation data) overrides any custom Product name data created in C&D.

    14 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  2. customs label date and signature auto completed

    As someone who posts hundreds of items to the USA it is annoying to have to date and sign each customs label by a pen, when the date can easily be generated and printed onto the customs label and a signature can be uploaded to click and drop and printed onto customs labels automatically similar to how Amazon handle custom labels.

    53 votes
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    10 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Combine or Merge orders

    A function to merge orders.

    Functionality:

    You checkbox the orders you wish to combine then select the function from the lower right dropdown and products from both would pull into one order. Validation on address match would be necessary. Reference to original orders would need to be retained as they will need to post through to despatch on the sales channel(s) in question.

    Another way to approach the logic might be to simply allow the despatch of multiple orders as one despatch.

    124 votes
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    56 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. We understand the importance of this feature for our customers who directly integrate their eCommerce stores. We are beginning to plan how to add in the functionality to split, merge, and clone orders.
    However, we cannot give you a time for when this will be completed as we are currently working on a range of other useful features.

  4. Facility to add International Mobile number on shipping label

    RM International Helpdesk team are advising to be writing a contact number to help GLS with delivery to international addresses to improve success rate of first time deliveries.
    No option available on Click Drop to print additional information on shipping label -- so having to HANDWRITE on all international orders everyday

    UK Tracked has facility for "Safeplace" field on shipping label. Can you please make available a comments section for International Shipping Labels

    24 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  5. BUG - currency values are treated as GBP values for CN22/CN23 auto detection

    When I import shipments where item values are in other currencies (including a currency identifier in the upload), CAD treats the unit values as GBP. EG - I try to generate labels for an order which my customer has paid USD 300 for - the shipment should have a CN22 generated as the shipment value is lower than GBP 270/USD equivalent. However CAD thinks the shipment is worth GBP 300 as it doesn't recognise the currency identifier for the shipment value to convert this value into GBP. This means that we will be mis-declaring shipments as CN23 which will affect…

    10 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add a fault reporting page for Click & Drop

    When you look on the click and drop support page it tells you there are no reported issues, this is clearly incorrect as I have had the same message "We are sorry but we cannot currently accept payments. Please try again later. We apologise for the inconvenience. For further information, please visit https://clickanddrop.statuspage.io/" It is impossible to report such incidences as there is nowhere to report them!!!

    3 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  7. Populate CN23

    Why is it that you have done all the work for populating the CN23 for the pre electronic information yet you have not bothered to have it populate all the required fields such as the sender and the recipient ? It seem obvious to have these populated as the information is there. Alos the category is a required field so why can we not populate that from any import?
    The current version of the CN23 means that every one has to have handwritten information added making them look untidy and time consuming to fill in our details and the customer…

    5 votes
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    8 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  8. custom text / note, area / line on label

    custom text / note, area / line on label

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Label Generating not working correctly

    There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.

    4 votes
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    4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  10. Different Codes for Large Letters and Parcels

    We send Parcels and Large Letters and when manifesting they have the same code, which causes issues if the numbers dont match we are unable to find which parcel is booked in incorrectly, and are therefore getting charged extra for this.
    It would help massively if there were different codes, for exampe at the moment the code is CRL48 for both LL and Parcels.
    It would be better if the codes were something like this -

    LL48 for large letters
    CRL48 for parcels,
    That way when we print the orders we know straight away if it is a LL or…

    4 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. make sure only services actually available in a country appear on the services list

    When generating labels to international customers, the list seems to have every service on it, even ones that are not actually available to a country.

    This has been a glitch in the past and was fixed, but it seems to have come back and although I emailed someone about it twice, a month later it's still happening.
    I can't keep having to look up which tracked/signed services are available to a country every time I do a label.

    20 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please add an option to generate VAT invoices instead of despatch notes.

    Please add an option to generate VAT invoices instead of despatch notes. This would save a lot time and double printing.

    5 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  13. Label Backing : recycling or landfill ?

    Is the heat print label backing recyclable? or do we put it in the landfill bin?

    3 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  14. customised message on despatch note

    Hi, it would be great if you could add a customised note to the despatch note, such as company terms and conditions, item packed by etc.

    5 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  15. removal of order number

    I would like to be able to remove the Click & Drop order number as I enter my own order number.
    I have no use for the auto generated one.

    4 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow automatic printing of SKUs on PRIVATE shipping labels

    This function works on the BUSINESS account - which I had until the manifest confusion made it unusable!
    I switched back to PRIVATE account and it doesn't have the ability to show SKU on the print label?
    Is there any reason why not - surely this exact same function can be duplicated across the two account types?

    It would save so much hassle for order labelling.

    3 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  17. Rename "order" to "label"

    I still can't get my head round the terminology used in Click & Drop.

    What grinds my gear the most is the use of "order" and "batch".

    Why "Create order" when all we are doing id creating a label?

    And "batch"? What's that all about? They're just labels as far as I can see.

    Can we just call everything "label"?

    Thanks

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  18. Permit 3rd party software to delete non-despatched labels

    My 3rd party software (One Stop Order Processing) has the facility to cancel a label if a mistake has been made (eg wrong service) but C&D does not allow it to delete the label within C&D so I have to duplicate the cancellation in C&D also.

    This was never an issue with NetDespatch before I was forced to use C&D.

    Please allow 3rd party software to delete labels to make our life easier.

    Thanks

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  19. Return labels on A4 Dispatch templates

    Additional template designs to include the option to add a Tracked Returns label. Intergrated A4 Landscape Double Label, that i believe is available on ProShipping

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  20. PLEASE PLEASE add the prices of each item to the order sheet

    It would be immensely helpful when picking orders if the prices of the items were showing on the order sheet.
    Also it would be great if there was a distinction between large letter and letter on the printout stamp,

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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