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  1. Highlight combinable items

    Some ebay customers take a "buy one, pay one" attitude to ordering so I have 4 items that could be posted in one parcel to the same address, but because of the way they have ordered I have 4 orders in C&D. I then have to delete 3 and adjust the weight of the 4th.

    146 votes
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    under review  ·  39 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  2. Facility to add International Mobile number on shipping label

    RM International Helpdesk team are advising to be writing a contact number to help GLS with delivery to international addresses to improve success rate of first time deliveries.
    No option available on Click Drop to print additional information on shipping label -- so having to HANDWRITE on all international orders everyday

    UK Tracked has facility for "Safeplace" field on shipping label. Can you please make available a comments section for International Shipping Labels

    36 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow account mail users to access Barcode Savings rates

    On your website at royalmail.com/barcodesavings you advertise that those who post on account can save around 1p per item by printing a barcode on every label.

    We already print the 2D barcode through Click and Drop so why do we not have access to these savings? Either allow us to add the barcode or give us the discount as we're using 2D barcodes.

    34 votes
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    16 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Show large letter / parcel on the label

    It's difficult when giving to the packing team for them to know if we have done a large letter or a parcel, as much as they can more or less know what they are on our end it would make it better for you also if they are organised perfectly into bags.

    30 votes
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    9 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi,

    Thank you for your suggestion to have the package size printed on the label.

    I have passed this to the Development Team for discussion and will update you with any information regarding this suggestion as soon as I have any.

    Regards
    The Click & Drop Team

  5. Names typed by customers on ebay in small caps

    There should be an integration for the buyer names to be in Sentence case or Capitalize Each Name (First Name // Last Name)
    eg if the buyer has typed name as christina johnson it should integrate as Christina Johnson. Its an easy fix for your coders!!

    Hate to see names typed in small caps.......

    25 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bring back the option to REMOVE return address from labels.

    I'm posting from my residential property, I don't want my address plastered on every order!!

    Bring back the option to remove it like on the old DMO system.

    Plus there is no option to just open the PDF label in-browser and are forced to save it and then print.

    Bring back DMO!! The new one is a pile of junk and a total downgrade with a terrible over cluttered design/user interface. The old one was simple and perfect. This new one doesn't even download my recent orders half the time. JUNK!

    23 votes
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    7 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi L.C.,

    Thank you for your suggestion.

    Having the permanent return address on the label is a feature that has been carried over from DMO.

    I will be passing this suggestion, to be able to not have a return address on the label, to our Development Team for review, where we will also discuss the functionality to view the label in the browser without the need to download it to local storage.

    We do welcome feedback about the site as a whole, so I’d be grateful if we could contact you with regard to this. If this is OK, please post on this thread and I will get in touch.

    Thank you again for your suggestion
    The Click & Drop Team

  7. please increase the size for the customer address back to the previous size.

    Postmen/Postwoman are going to make accidental mistakes posting through the wrong mailbox as the font size has decreased. Why is a label that is 15cm by 10cm have such a small customer address when this is the most important element for correct delivery by the postman.
    Thank you.

    22 votes
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    18 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you all for your suggestions.
    To help us quickly identify and investigate this issue, would you please send us one or two examples in the form of photographs or the .pdf document to our development team?
    Please email examples to clickanddropfeedback@royalmail.com

    Please be aware that we are unable to respond to any emails sent to this email address.

    Kind regards,

    Click & Drop development

  8. Altering label sizes

    Is there any way of reducing the label size for our click and drop account. I have been told there is no way of reducing the label size smaller then 6 x 4 inch, by Royal Mail customer service, which is ridiculous. Why is it not possible to reduce the label size to at least 3 x 2???

    19 votes
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    5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your feedback. We are considering other label options for the future.
    Unfortunately, we cannot offer a timescale on when this will be available, as this is the feedback website for the Click & Drop website itself.

  9. Print the Letter, Large Letter or Parcel on the Label

    If this was displayed on the Label we can then run a manual check of items before running a manifest. As the other week we only noticed after Manifest that we had 6 parcels, when in reality we only had 3. If this was printed on the label it gives us a chance to sort out any errors.

    15 votes
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    5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  10. Don't hide the tracking number

    I want to copy + paste the tracking number into the despatch message we send to our customers.

    Right now we have to click on the order, then scroll down, then click on more details, then scroll down and then some more scrolling.... found it.

    Would be much better if it was on the main order info.

    Thanks.

    15 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Half page proof of postage on separate page.

    I like the half page proof of postage (PoP). A pre-printed PoP speeds up the process at the counter. A half page PoP makes efficient use of paper.

    But a half-page PoP is not a selectable option without also having a quarter A4 size label included.

    I use 4 labels per A4 page self-adhesive labels for address printing. I want to continue using these self-adhesive label sheets, but at the moment I have to have the half page PoP on the same page, across the bottom two blank labels.

    Or continue to rely on PO counter staff to print out…

    15 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Recipient telephone numbers should be printed on postage labels.

    A lot of international countries make use of the recipient's telephone numbers to notify them of parcel delivery. Israel is a fine example of this.

    Yet even when I input the telephone number in C&D, it never ever gets printed on the postage label, therefore I have to put it onto the PDF image manually or place it in the surname field.

    We should have a setting whereby we can choose to display telephone numbers on labels or not and also choose to display them on all parcels or just domestic or just international.

    Would save parcels being returned which…

    14 votes
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    4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add a fault reporting page for Click & Drop

    When you look on the click and drop support page it tells you there are no reported issues, this is clearly incorrect as I have had the same message "We are sorry but we cannot currently accept payments. Please try again later. We apologise for the inconvenience. For further information, please visit https://clickanddrop.statuspage.io/" It is impossible to report such incidences as there is nowhere to report them!!!

    14 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  14. BUG - currency values are treated as GBP values for CN22/CN23 auto detection

    When I import shipments where item values are in other currencies (including a currency identifier in the upload), CAD treats the unit values as GBP. EG - I try to generate labels for an order which my customer has paid USD 300 for - the shipment should have a CN22 generated as the shipment value is lower than GBP 270/USD equivalent. However CAD thinks the shipment is worth GBP 300 as it doesn't recognise the currency identifier for the shipment value to convert this value into GBP. This means that we will be mis-declaring shipments as CN23 which will affect…

    13 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow User to create customizable dispatch note

    Having spoken to the royal mail rep who came and spoke to me today, it was recommended on to post on here,
    Thank you already for implementing the dispatch note with integrated label, however it would be great if we could customize this dispatch note, so we can use it as a customer invoice, for example be able to add our logo, customize the order table, also edit the location of all elements within the invoice. If the devs want to see a perfect example, please see the service: channelgrabber and check their invoice customization tool, you can sign up…

    13 votes
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    4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi Ben,

    Thank you for your suggestion.

    We are looking at a feature that will allow customers to add personalisation to the Despatch Note and label that they generate in Click & Drop, and we will keep you updated once we have more information.

    I will pass your suggestion on to take this a step further, and allow design customisation of the Despatch Note, and keep you posted with any information about this.

    Thanks again
    The Click & Drop Team

  16. Why ask for a title when you don't print it?

    I thought it was odd that the address section does not give a box for a title but the order generator does. Now I know why !!!
    Even if you put something in the title box you don't actually print it on the label.
    That is ridiculous.
    Many of our customers are elderly ladies who prefer to use the "Mrs" in their name. We like to use it as it shows respect. Now our customers think we are ignoring it !
    We will have to resort to putting the Mrs in the First Name box as well as their name!!!

    13 votes
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    7 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make A4 4up Labels More Usable

    Labels are slightly too big for A4 4up label sheets:

    Removing the gap between address box and Customer Ref box would make the length just about right
    
    Allowing margins to be adjusted would make width OK

    Enable selection of label position on an A4 4up label sheet

    13 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  18. buyer notes on 6x4 postage label

    buyer notes should appear on the label or on click drop. We get custom requests on ebay when people order a item can we have notes on the label

    12 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bulk proof of postage printout

    Please can we do a bulk proof or postage on one page instead of have to stand in the post office and get 20+ proof of postage printouts stamped.

    12 votes
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    5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please could you think about having a 'average weight' for Large letters and Parcels

    So this would be a 'game changer' for all small businesses using Click and Drop and struggling to make ends meet in 2019.

    When you create Large Letter Labels, hundreds of them, we have to use our own Excel Spreadsheet to keep track of the average weight so that we don't accidentally put 2 500g large letters along with 40 25g large letters.. tipping it over 100g for ALL letters. We use a simple Excel sheet average formula (exactly what Click and Drop uses when you manifest) - But PLEASE incorporate it into click and drop as you go.. It's…

    11 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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