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  1. To be able to use Dymo label writer to print labels

    Used to be able to use Dymo labels on the old system. Why not reinstate this option.

    1 vote
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  2. Please could you think about having a 'average weight' for Large letters and Parcels

    So this would be a 'game changer' for all small businesses using Click and Drop and struggling to make ends meet in 2019.

    When you create Large Letter Labels, hundreds of them, we have to use our own Excel Spreadsheet to keep track of the average weight so that we don't accidentally put 2 500g large letters along with 40 25g large letters.. tipping it over 100g for ALL letters. We use a simple Excel sheet average formula (exactly what Click and Drop uses when you manifest) - But PLEASE incorporate it into click and drop as you go.. It's…

    2 votes
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  3. Add tracking to first and second class postage

    Now that we have tracking/barcodes included on standard shipping to Europe as well as the rest of the world, can we now please have it added to standard 1st and 2nd class postage in the UK so that we can claim back up to £20 for lost and damaged items without having to get proof of postage.

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. "Tick this box if you do not want the sender details to appear on the label"

    If I buy a label via the Royal Mail website, I get the option to "Tick this box if you do not want the sender details to appear on the label". However, through the Click & Drop service this option isn't available.

    I want the convenience of using Click & Drop but don't want to display my address. Can this be added to the service?

    1 vote
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  5. Dispatch Label

    As a few people have mentioned the dispatch note is not user friendly
    1) the font is to small
    2) if we could have an option as to what detail we can display- eg product info / product number.

    In order to help a seller and make generating labels more efficient

    In a nut shell we need to be able to customise this for information we require

    1 vote
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  6. GDPR Label Issue raised by customer

    A customer has contacted us about the information on their label and raised their GDPR concerns.

    They are claiming the use of a customer reference and SKU info on label is excessive information.

    When a label is printed via any platform, customer reference is added automatically.

    The SKU information is an opted in option.

    We use this information to process orders and returns.

    Is this info excessive and if so can an opt-out for reference number be added?

    1 vote
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  7. Print Assist v4.20.7 Clear cookies and then printer shows as offline

    Having spoken to a lady on your support team I explained that the printer shows as offline and I often need to uninstall and reinstall Print Assist. She suggested it could be due to clearing cookies/temp files.

    Having carried out some tests I confirm this is indeed the reason.

    I uninstalled Print Assist, rebooted and then reinstalled.
    Status in Click & Drop was active and shows as green ticks.
    I printed a label successfully.
    I then logged out and cleared cookies & temp files.
    When I logged back into Click & Drop the green status was blank and the printer…

    1 vote
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  8. Please add some info to distinguish between letter and large letter on the label

    Please add some info to distinguish between letter and large letter on the label

    6 votes
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  9. For last couple of weeks the Channel ref on shipping label are incorrect. could you please check this issue.!

    Hi,

    We noticed for last couple of weeks the channel reference on shipping label and on dispatch note are showing different then ebay order numbers. which creating issue for us now.

    Could you please check this.

    Currently all Channel ref are not matching with actual ebay order numbers.

    Thanks
    AA

    1 vote
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  10. Print Ebay Order Record Number on Labels

    The ebay labels have now changed on click and drop showing new channel reference numbers. I understand this is a requirement now with
    Ebay so thats fine however its now very hard to find and match up order sheets with the orders online.

    Is there a way that the Ebay sales record number could also be printed onto the label or packing sheet so we can easily find and match up orders online with their order sheet?

    4 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add 2nd Option Sort Printing Label Order - By Name, Product, SKU,

    In settings labels print order

    Have a 2nd sort labeling

    option for example

    Option 1: Sort by order date, sort by order number, order newest, oldest

    then 2nd option to be more specific
    Option 2: Sort by Customer name, Sku's, Quantity

    1 vote
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  12. Please remove the "required" status from the "First Name" field. The current system gives rise to illogfical and sometimes misleading Name

    Remove "Required" status from "First Name" field. The current system produces misleading and illogical adressee information which can lead to mis-delivery. i.e. "DVLA" becomes (first name) "DV", (last name) "LA". "Morse" would become (first name) "Mo", (last name) "rse", etc.

    1 vote
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  13. Create the same brilliant label printing set up for Chrom as presently available on Internet Explorer please!

    Create the same brilliant label printing set up for Chrom as presently available on Internet Explorer please!

    1 vote
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  14. Any Body having problems today 10/08/2019 generating lables

    Any Body having problems today 10/08/2019 generating labels

    Sorry, we were unable to generate your paperwork. Please quote reference '7de224ec' if contacting us for help.

    1 vote
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  15. CN22/CN23 forms to appear on all international items

    As of 8/8/19 we are being informed that after the next update all international items - including the EU - will have a CN22 printed - this is of course in anticipation of Brexit. We ship a lot all over the world so have this facility turned on so that we get a CN22 with the appropriate items. This means for the next x number of months we will have a lot of wasted paper due to printing unnecessary CN22's - surely there is a more effective way of doing this?

    1 vote
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  16. Displaying which user has printed a postage label

    It would be useful if I could see who printed a particular postage label rather than just through the generated batch. I would like to use this information to see how many postage labels were printed by each user per day. Is this possible?

    1 vote
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  17. Shopify channel - not sending tracking details/way to auto-create labels

    I've been using the integration and have selected for orders to be updated in shopify but they are not being marked as fulfilled/sending customers their tracking details automatically.

    I also hoped that there would be a quicker way to create labels and than manually going through orders and clicking their location to select a bulk service. Is there a way to auto compile these?

    1 vote
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  18. Amend the Label options for signed for letters. When I paid for my postage & downloaded the label, the format was shown as A

    Signed for letters provide a portrait label as top left corner. When choosing print option, the label generates as landscape , wholly unsuitable for pre existing blank A4 label sheets of 4. Also why include 2nd sheet with return address when sender address is generated on the label. Why issue a proof of posting /compensation form, when a signed for letter gets a receipt at the post office counter. If I want proof of posting on a non signed for item, again i can get COP at the post office counter. Waste of paper, waste of time. Unsatisfactory to provide…

    1 vote
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  19. Addressing to France - Help.

    Addressing to France - The French have their postcode and City on the same line, so the *City section of the system is redundant.
    How do you bypass this?
    ie. French have 4 lines and C&D asks for a minimum 5 lines.
    (City and postcode separate).
    Putting a ',' for the csv in City doesn't work.
    Would be interesting to know how this anomoly is circumvented by users.

    2 votes
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  20. Allow product barcode (EAN) as well as SKU to be added to integrated labels

    This would really help our pick and pack as we sell multiple v similar items only distinguishable to packers by their barcode, especially at Christmas time. At the moment we have been advised that only the sku can be added but then we have to look it up on our back office system to check the product barcode - v slow.

    1 vote
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