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  1. Why isnt the title field prefixed in front of forename?

    Instead of 'Mr John Smith' I get

    'John Smith
    Mr'

    Did anybody test this?

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  2. Font size on address label

    Can the font size of the address on the label be increased. There is a large box for the address so there is plenty of space. This would be for the benefit of the postman.

    5 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Address finder

    Is anyone else having issues with the address finder?
    Normally I would type the postcode in to the bar, it will then find the address with that postcode. I would then click on the address I require and it prefills the address section.

    The last few days, however, I type the postcode, it finds the address but no matter how many times I click on it, it will not prefill the address section.
    Taking me 10 times longer to do it all manually.

    Just wondering if it’s affecting anyone else?

    Thanks.

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Thank you for bringing this to our attention.

    We are currently reviewing the issue you have encountered, using the additional information that you have provided, and will get back to you as soon as we have more information.

    Thanks
    The Click & Drop Team

  4. The printed Bar code needs to be larger!

    The local post office are unable to scan the bar code printed on a recent HP Inkjet printer and so have the overhead of entering the address manually. Has anyone at Royal Mail tested this feature?

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sort Polish Address problem-Invaiid Characters being used.

    I have problems when trying to print labels for ebay orders that are being posted to adrresses in Poland.

    I get an error message about improper characters being used and told to edit the address. Polish names are somrtimes quite unusual and I think this why I am unable to print these labels from C&D I end up having to go through Paypal to print these labels on A$ instead of my usual 6x4 labels.

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make it possible to use credit on your account rather than go to Paypal every time!

    The web site design is poor. So hard for a new user to find out how to do a simple thing like make a label. I am an account holder with some credit to be used up.

    6 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  7. Option to mark orders as "no postage needed"

    Some of the products we sell on ebay or Amazon are too big to ship with Royal mail and have to go with a courier, at the moment I have to delete those orders from the C&D system because I can't mark the as Dispatched without applying postage.

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make the create order pop-up box a single screen

    You have to scroll through the current box which is always a bad design feature especially as it has two columns.

    It's particularly annoying when entering the address information you can't see the address that's being generating without scrolling.

    Half the time I try to scroll down to check it the box closes itself down and I have to start again. It took three attempts to get it to work. Extremely frustrating.

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Customised positioning

    Customised positioning is not working... You can click on whatever place you like on the 4 A4 positioning option and it will automatically print it on the top left one... It would be nice that you launch a platform that is working before launching it as everybody is loosing time and money because of you! From Royal Mail this business behaviour is unacceptable! Your customers don't work for you! I should not have to lost my time reporting problems on forum because of your failing platform...

    7 votes
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    5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  10. 'scan & print' functionality to select orders rather than having to manually search

    I can't use the shipping rules, so it would be SO useful to be able to use the scanner to select the orders. At the moment we have to put the order list into alphabetical order, then find the orders we're trying to put into weight categories manually.
    Scanning to select would make things much faster.
    Once the orders are selected, then it's simple just to assign postage and print.

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Generate PDF of labels with pages in the correct order

    Pages of the PDF are not in the order they appear in the Orders list on Click & Drop.

    6 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admin responded

    Hi Josie,

    The functionality to allow OBA users to select a position for their labels on an A4 sheet of labels is scheduled for development in the near future.

    As soon as we have a more definitive timescale we will let you know.

    Thank you for your suggestion
    The Click & Drop Team

  13. Option to not include a return address

    In some cases, it may be not be necessary to include a return address on a label. It would be nice to have the choice with each label.

    2 votes
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  14. Allow alternative return to sender addresses

    We will not be able to switch to Click and drop until we have the facility to select different return address that appears on the label.
    We sell to groupon who take in all returns even if they go undelivered, or if the recipient wishes to return the goods we do not want them using the trading name that is on the label.

    I need to be able to select which return address is to be put on the label manually.

    4 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  15. Scan and Print - Clear input field after generation of label

    Feature: Scan and Print
    Issue: after label generation the previous number is still in the input field on the scan and print page. This requires the user to delete the number before scanning the next despatch note.

    Request: clear the input field after label generation.

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make the dispatch note and lable print simultaneously after import from dropbox.

    It is pointless to have the address lable print automatically after import if we still have to manually print the despatch note. We need them both to be printed at the same time.

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow re-application of postage

    If I generate a label with the incorrect weight on it, for example, I would need to cancel my order, get a refund, and of course re-apply postage to that order with the correct weight.

    At the moment, your system assumes that we got it right first time, and so if a postage rate has already been applied to an order, it does not let us apply it again. Ever. I would then need to either use OLP - which you are discontinuing soon - or go to the post office to post it.

    Please note I am not talking…

    9 votes
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  18. Fix the error when a label/batch fails to generate due to '+44' in the Contact Number

    If there is a '+44' (shows as ' 44' at the start of a contact number to UK services the label, and consequently the batch, errors and fails to generate labels. You then have to manually go through each of these orders to delete the failed order and send back down to Click and Drop with the correct number (replacing ' 44' with '0'). If this was fixed we'd be saving a lot of time and the service would be much more efficient.

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  19. Item details on shipping label

    The ability to print the item details on the shipping label to help package the item up with the correct shipping label.

    3 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow automatic printing of SKUs on shipping labels

    Can we have SKUs printed on the shipping labels so the labels can be used as guides when packing products?

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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