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  1. The 6 x 4 label info no longer fits inside a 6 x 4 label

    Reset the 6x4 label info size so it fits in a 6x4 labels. The bottom six lines of text have no need to be below one another. The label now has to be manually resized EVERY time to fit inside a 6 x 4 label, or it prints on the next label / misses off information. There is even an empty box increasing the length of the label!
    Did Microsoft get involved? Is this labels Vista?

    1 vote
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  2. Rename downloaded label file

    On the new beta system, the download button stores a file called label.txt in the selected folder. File is in pdf format but does not have a PDF extension which makes it more difficult for non computer literate users to open it. relabelling the downloaded file as label.pdf would make this feature more user-friendly

    1 vote
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  3. Provide a method of printing a label using Chrome on an iPhone

    Purchase online and received my confirmation email. When I click on either the ‘download your documents ‘ or ‘print label’ nothing happens. I tried sharing (Paste & Go) using safari but the transfer fails.

    I am currently shielded for 12 weeks at home due to coved-19. This means that I cannot realistically leave my house. I’m ok to walk 40 yards to my postbox but that’s it. As I can’t print my label and I am using a very common device (iPhone 11 running on iOS 13.3), this shows a fairly basic weakness in your system. Incidentally, when I open…

    1 vote
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  4. To be able to print labels out in name alphabetical order

    You can organise your labels in to order/channel number and date but for some reason not customer name. This would be really helpful when you are managing a large volume of orders. If you could print them off in alphabetical order taken from the customer name that would be massively helpful.
    Thanks

    1 vote
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  5. International tracked and signed for

    It seems there is a issue sending any international tracked and signed for parcels to the USA and then I’ve had one to Ireland today. The post office can’t scan them apparently and are so refusing them! I have contacted Royal Mail and they have said there is nothing wrong with these labels and that the post office will enter them in manually. I went to another post office today and they accepted it however said that they were asked to enter all details again. When I came out and checked the receipt there was a different price on the…

    1 vote
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  6. Fix broken Local Collect postcode validation to improve customer experience

    We are regularly seeing Post Offices that have been retrieved and reserved by the Local Collect API being rejected by Click & Drop as a broken system of postcode validation has been implemented. Our customers choose this for convenience, yet we are having to call them and try to find Post Offices that Click & Drop will accept.

    Apparently this is updated monthly but I believe this is a deeper issues as we are seeing this issue weekly which is unlikely to be solely down to Post Offices removing themselves from the Local Collect solution.

    As a company who has…

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please make it so you don't have to click the "Apply & Generate Labels" button twice

    I am using Chrome, When clicking "Apply & Generate Labels" the first click doesn't seem to do anything. You have to click twice and is rather annoying.

    1 vote
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  8. Add a fault reporting page for Click & Drop

    When you look on the click and drop support page it tells you there are no reported issues, this is clearly incorrect as I have had the same message "We are sorry but we cannot currently accept payments. Please try again later. We apologise for the inconvenience. For further information, please visit https://clickanddrop.statuspage.io/" It is impossible to report such incidences as there is nowhere to report them!!!

    14 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  9. allow auto printing of despatch notes where there are more than 3 SKUs on an order

    the plus more system is poor. Why not just auto print a despatch note instead.

    1 vote
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  10. Allow despatch notes to be printed at any status

    currently we can only print despatch notes when "postage applied" is the status. However on some larger orders with more than 3 SKUs, we need to pack the order before we can apply the weight or postage service.

    1 vote
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  11. "Tick this box if you do not want the sender details to appear on the label"

    If I buy a label via the Royal Mail website, I get the option to "Tick this box if you do not want the sender details to appear on the label". However, through the Click & Drop service this option isn't available.

    I want the convenience of using Click & Drop but don't want to display my address. Can this be added to the service?

    3 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. PLEASE MAKE THE SYSTEM UPLOAD 1ST AND 2ND CLASS PARCEL REFERENCES ONTO EBAY

    PLEASE MAKE THE SYSTEM UPLOAD 1ST AND 2ND CLASS PARCEL REFERENCES (POSTAGE IDs) ONTO EBAY AUTOMATICALLY, TO SERVE AS PROOFS OF DELIVERY. NOW THEY ONLY APPEAR ON THE LABEL, NOWHERE ELSE, AND NEVER UPLOADED AUTOMATICALLY WHEN YOU DESPATCH ITEMS!

    2 votes
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  13. Facility to add International Mobile number on shipping label

    RM International Helpdesk team are advising to be writing a contact number to help GLS with delivery to international addresses to improve success rate of first time deliveries.
    No option available on Click Drop to print additional information on shipping label -- so having to HANDWRITE on all international orders everyday

    UK Tracked has facility for "Safeplace" field on shipping label. Can you please make available a comments section for International Shipping Labels

    36 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  14. Clicking All Labels only generates a single label

    When clicking All Labels for printing, only the postage label was generated in a PDF and not the customs form etc.

    This was a problem for me more than a week ago and might have been rectified in the meantime. It slipped my mind to report it then and I am unable to test it again now.

    1 vote
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  15. Errors in county addresses in Northern Ireland

    Please update the counties in Northern Ireland
    Omagh is in Co Tyrone NOT Co Fermanagh i.e. BT79 7RS prints in Click and drop address finder as Co Fermanagh.

    1 vote
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  16. Print Ebay Order Record Number on Labels

    The ebay labels have now changed on click and drop showing new channel reference numbers. I understand this is a requirement now with
    Ebay so thats fine however its now very hard to find and match up order sheets with the orders online.

    Is there a way that the Ebay sales record number could also be printed onto the label or packing sheet so we can easily find and match up orders online with their order sheet?

    4 votes
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  17. Print Sequence to be the same as the Postage applied sequence

    Please make the label generation and Print Sequence to be the same as the Postage applied sequence

    If I sort orders by Customer Name, it would make applying the labels once printed easier and quicker if the printed labels were in the same sequence.

    Whatever method or sequence for sorting the list of orders while applying postage should not affect the printed output sequence,

    The printed output sequence should be based on the sequence of each order having postage applied so that as the orders are placed in a pile the printed labels will be in the same sequence

    Thank…

    2 votes
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  18. Give an option for smaller labels!

    6" x 4" is too big a label for a lot of our large letters and spoils branding. The option to have smaller labels would be far less intrusive and look a lot better + saving paper.

    Thanks

    2 votes
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  19. a good idea to include the price of items on dispatch notes this will allow users to moniter price and act a receipt for customers

    Ir would be a very good idea to include the price of a item on dispatch notes. This will allow users to moniter prices and save time having to generate and email receipts to customers at a later date

    2 votes
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  20. You make your label printing options cover what your customers require. Provide a preview of the label before payment is maded

    Today I filled in the label details for : -
    The Rt Hon. the Baroness Stowell of Beeston MBE
    Chair of the Charity Commission
    Charity Commission
    Redgrave Court
    Merton Road
    Bootle Merseyside L20 7HS

    And despite printing the label on two separate occasions after adjustment the best print I got was : -
    The RT Hon. the Baroness
    Charity Commission
    Merton Road
    etc. Totally inadequate for the purpose.
    Please review the fields and as suggested provide a visual of the label before payment is requested please.
    Peter T

    2 votes
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