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  1. Addressing to France - Help.

    Addressing to France - The French have their postcode and City on the same line, so the *City section of the system is redundant.
    How do you bypass this?
    ie. French have 4 lines and C&D asks for a minimum 5 lines.
    (City and postcode separate).
    Putting a ',' for the csv in City doesn't work.
    Would be interesting to know how this anomoly is circumvented by users.

    2 votes
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    1 comment  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add 2nd Option Sort Printing Label Order - By Name, Product, SKU,

    In settings labels print order

    Have a 2nd sort labeling

    option for example

    Option 1: Sort by order date, sort by order number, order newest, oldest

    then 2nd option to be more specific
    Option 2: Sort by Customer name, Sku's, Quantity

    2 votes
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  3. latest update has failed to address MRS problem

    The problem with the name fields in C+D has been a problem for a couple of years now. The latest update was supposed to fix it, but it has actually made it worse.
    If you add an address to the Address book there is now just one field called "full name". If you put MRS NAME NAME in that field, save it and then use that for a label, the MRS is missing.

    At least before we could add it to the First Name field to make sure it printed.

    I have screen shots if you don't believe me but…

    1 vote
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  4. tracking information

    It it possible to change the system so that when you Reset Order and re-print the next day the tracking would be altered automatically upon regenerating the new label with new tracking.
    This has to be done manually at present

    1 vote
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  5. To be able to use Dymo label writer to print labels

    Used to be able to use Dymo labels on the old system. Why not reinstate this option.

    1 vote
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  6. custom text / note, area / line on label

    custom text / note, area / line on label

    3 votes
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    1 comment  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. Different Codes for Large Letters and Parcels

    We send Parcels and Large Letters and when manifesting they have the same code, which causes issues if the numbers dont match we are unable to find which parcel is booked in incorrectly, and are therefore getting charged extra for this.
    It would help massively if there were different codes, for exampe at the moment the code is CRL48 for both LL and Parcels.
    It would be better if the codes were something like this -

    LL48 for large letters
    CRL48 for parcels,
    That way when we print the orders we know straight away if it is a LL or…

    6 votes
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  8. Any Body having problems today 10/08/2019 generating lables

    Any Body having problems today 10/08/2019 generating labels

    Sorry, we were unable to generate your paperwork. Please quote reference '7de224ec' if contacting us for help.

    1 vote
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  9. Shopify channel - not sending tracking details/way to auto-create labels

    I've been using the integration and have selected for orders to be updated in shopify but they are not being marked as fulfilled/sending customers their tracking details automatically.

    I also hoped that there would be a quicker way to create labels and than manually going through orders and clicking their location to select a bulk service. Is there a way to auto compile these?

    2 votes
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  10. customised message on despatch note

    Hi, it would be great if you could add a customised note to the despatch note, such as company terms and conditions, item packed by etc.

    8 votes
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  11. GDPR Label Issue raised by customer

    A customer has contacted us about the information on their label and raised their GDPR concerns.

    They are claiming the use of a customer reference and SKU info on label is excessive information.

    When a label is printed via any platform, customer reference is added automatically.

    The SKU information is an opted in option.

    We use this information to process orders and returns.

    Is this info excessive and if so can an opt-out for reference number be added?

    1 vote
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  12. Print Assist v4.20.7 Clear cookies and then printer shows as offline

    Having spoken to a lady on your support team I explained that the printer shows as offline and I often need to uninstall and reinstall Print Assist. She suggested it could be due to clearing cookies/temp files.

    Having carried out some tests I confirm this is indeed the reason.

    I uninstalled Print Assist, rebooted and then reinstalled.
    Status in Click & Drop was active and shows as green ticks.
    I printed a label successfully.
    I then logged out and cleared cookies & temp files.
    When I logged back into Click & Drop the green status was blank and the printer…

    1 vote
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  13. For last couple of weeks the Channel ref on shipping label are incorrect. could you please check this issue.!

    Hi,

    We noticed for last couple of weeks the channel reference on shipping label and on dispatch note are showing different then ebay order numbers. which creating issue for us now.

    Could you please check this.

    Currently all Channel ref are not matching with actual ebay order numbers.

    Thanks
    AA

    1 vote
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  14. PLEASE PLEASE add the prices of each item to the order sheet

    It would be immensely helpful when picking orders if the prices of the items were showing on the order sheet.
    Also it would be great if there was a distinction between large letter and letter on the printout stamp,

    2 votes
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  15. Altering label sizes

    Is there any way of reducing the label size for our click and drop account. I have been told there is no way of reducing the label size smaller then 6 x 4 inch, by Royal Mail customer service, which is ridiculous. Why is it not possible to reduce the label size to at least 3 x 2???

    21 votes
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    10 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your feedback. We are considering other label options for the future.
    Unfortunately, we cannot offer a timescale on when this will be available, as this is the feedback website for the Click & Drop website itself.

  16. 4 Customs Labels per A4 Sheet - CUSTOM

    Whilst I can see that you can edit your settings to print 4 labels per A4 sheet (great), the customs labels are still printed on a separate sheet each.

    It would be ideal if the customs labels followed the same setting as the label layout setting.

    It would also help both label type generation if you could choose where to print on an A4 sheet (eg miss out the top left label because you have previously run this off) - this would help when printing to self-adhesive labels, so that you could re-use an existing sheet after printing less than…

    6 votes
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  17. Please remove the "required" status from the "First Name" field. The current system gives rise to illogfical and sometimes misleading Name

    Remove "Required" status from "First Name" field. The current system produces misleading and illogical adressee information which can lead to mis-delivery. i.e. "DVLA" becomes (first name) "DV", (last name) "LA". "Morse" would become (first name) "Mo", (last name) "rse", etc.

    1 vote
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  18. Create the same brilliant label printing set up for Chrom as presently available on Internet Explorer please!

    Create the same brilliant label printing set up for Chrom as presently available on Internet Explorer please!

    1 vote
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  19. CN22/CN23 forms to appear on all international items

    As of 8/8/19 we are being informed that after the next update all international items - including the EU - will have a CN22 printed - this is of course in anticipation of Brexit. We ship a lot all over the world so have this facility turned on so that we get a CN22 with the appropriate items. This means for the next x number of months we will have a lot of wasted paper due to printing unnecessary CN22's - surely there is a more effective way of doing this?

    1 vote
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  20. Increase the maximum number of products per order

    We regularly have more than 10 products per order, and when we try to fill out the customs information for each product the "ADD ANOTHER ITEM" button gets greyed out after 10 products or so.

    Are you able to increase the amount of products that are able to be put on one order? We used to be able to do it fine before the recent change to the new product search.

    4 votes
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