General
66 results found
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resolve the issue of the status fields defaulting back to factory settings instead of chosen fields
On the dashboard you can choose the status fields which you want to display under settings so that you can customise the display for open orders.
Whenever I remove the fields which I don't want displaying they reappear every single time I apply postage to several orders at once.
This only started happening after the last update, although when querying this I have been advised that this is not an option on click and drop. This used to be an option, please can this problem be resolved.
1 voteDear User,
The Click & Drop dashboard does not support customisation, you can however customise the visible columns in the Orders screen.
The settings you apply on the orders screen are saved locally to your computer. If you find these settings are not retained, you may have a browser extension or setting that is deleting this data. If you continue to experience difficulties, please contact the help desk.
Kind regards
Click & Drop Team
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Smaller mail sacks or pouches?
Would it be possible to have smaller Royal Mail sacks or pouches for mail? I tend to have 15-20 letters/large letters to post each day and it seems stupid to be putting only a handful of letters into several large mail sacks that will take up valuable space in sorting offices/vehicles etc.
1 voteDear User,
Thank you for your suggestion. This arena is for suggestions relating to the Click & Drop platform. Please contact your account manager if you have suggestions relating to the mail sacks.
Kind regards
Click & Drop Team
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Allow one email to be allocated to multiple locations
Currently allowing an email address to be only linked to one postal locations, stops the sharing of work across teams for smaller offices. It risks leaving no one in a location who is able to process the post on days of unexpected absences
1 voteHello,
You can have multiple email addresses on Click & Drop, if you are having issues still please contact:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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CN22 Customs Fields
I notice that you have included some new boxes on the CN22 label for EORI and PreReg tax schemes. We have both of these numbers entered into your system but they dont print on the label. I understand this info is meant to be sent electronically and presume this is the case but we add our own labels for hard of tinking custom agents if you filled these we would not need to. Also we have been advised to enter the cost in euros and tax paid in euros any chance of that being included on the labels.
1 voteHello,
Thank you for your suggestion. However, we cannot perform any change in currency for international shipments as the data submitted must be the same as at the point of sale. Both sets of data must mirror each other as this is the data that is sent electronically.
Thank you,
Click & Drop Team
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Support Webhooks for order states etc
Allow webhook calls to be configured for orders.
For example:
when an order is created
postage is applied
label generated
order despatched
order manifestedCould also have similar webhooks for creation / lifecycle of manifests, batches, etc.
1 voteHello,
Thank you for your feedback. This is not something we could implement in Click & Drop due to the increased server overhead and potential security concerns. Thank you, Click & Drop Support
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Increase threshold dates and order statuses for importing orders from woocommerce
Please expand the conditions for importing orders data from woocommerce. For businesses that sell pre-ordered stock the current system does not work as once 7 days has passed, an order will not be imported if it doesn't have 'processing' as a status (something you wouldn't have for pre-orders). This needs to be expanded to ideally all orders statuses not just 'processing' or give business to option to decided which order statuses / date range to use
1 voteDear User,
Thank you for your suggestion. We do not plan to make any changes in this area at this time.
Kind regards
Click & Drop Team
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Printing International Postage and CN22 Labels
Since I started using Click and Drop when printing International Postage and CN22 Labels they printed sequentially in pairs
Now since your last update they are printing the International Postage labels first as a batch and then separately the CN22 Labels as another batch
My preference is the original method of printing the printing International Postage and CN22 Labels as a pair together
If some users have a preference for the two batches – please can you add an option so that users can choose which method they want
Thank you
1 voteDear User,
Thank you for your suggestion. Click & Drop continues to allow you to print both the Shipping Label and CN22 on a single A4 page.
Please review your preferences in 'Settings / Label format' and Print assist if used.
If you continue to encounter issues having your shipping label and CN22 printing on a single page, please contact the helpdesk.
Help Desk: 03457 750 750
Please be aware, we are open Monday to Friday, 8am to 6pm.
Kind Regards,
Click & Drop Support
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provide a toggle setting for PDF label auto-open
I have written a script to integrate the click & drop label into our existing invoice format, but sending the details to click & drop desktop automatically opens a pdf of the label. This adds steps to my dispatch process. Is there a way to disable this pdf from popping up?
1 voteDear User,
Thank you for your suggestion. Unfortunately, there is not enough detail to provide an answer, please contact our helpdesk if you are having technical issues with the site please contact our helpdesk on the number below.
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Print International Postage Label and CN22 in pairs together
Certainly until this week the International Postage Label and the CN22 were printed as a pair which made applying the two labels to the correct order very easy and safe – now this week printing the labels as all the International Postage Labels and then all the CN22 labels separately has made it more difficult and not as safe that the correct CN22 label is on the correct order
1 voteDear User,
Thank you for your suggestion. Click & Drop offers the ability to group your label and CN document together for printing. Please review your label settings. If you continue to encounter difficulties, please contact the helpdesk on the number below.
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind regards,
Click & Drop Support
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OBA API Access
Can we get a api to access OBA so we can pull charges per item so we can calcuate PNL for each item we post ?
If you have a similar API please let us know
1 voteDear User,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Remove - (dash) as an option in the postcode field
Found that when importing orders from magento that occasionally the postcode field in click and drop will have a dash in it and therefore doesn't reject the address and you end up printing a postage label without a Post code
1 vote -
add Trading Name to the list of header options in Open Orders
We have (as I'm sure do many other businesses) a few trading names and therefore separate websites we trade under. Currently the only way to see what order is from what site is to manually refer to the 'channel reference' but that is just the order number and is not a site definer. Can you not add 'Trading Name' as an optional header / sort filter etc... to the main 'Orders' pages. Currently the 'Channel' column only shows 'WooCommerce'.. but both our sites use Woo so again, there is no visual indicator as to which site has generated the order.
1 voteDear User,
Thank you for your suggestion. Unfortunately, this is not something we would currently consider for development.
Kind regards
Click & Drop Team
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Country of Origin Statement
Have been informed by another couirer that our packages to the EU are being charged at the non UK prefered rate of import duty as they dont contain the following statement on their customs dec. and having country of origin next to the product isnt suffiecnt
I cant see where to appy it on Royal Mail CN22 / CN23 either as a one off or a templated item
The exporter of the products covered by this document EORI XXXX declares that, except where otherwise clearly indicated, these products are of United Kingdom preferential origin.
1 voteHello,
Thank you for your feedback. As long as the information you enter is accurate and fully completed including the country of origin, when the item arrives at the destination country it will receive the correct handling by the customs authority.
Kind Regards,
Click & Drop Support
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collect VAT for IOSS through click and drop
For people who don't have a shopping cart that uses IOSS then it would be good if click and drop had a default IOSS number that could be used as an option and import tax collected by click and drop.
1 voteThank you for your suggestion and feedback. This is not something in plan.
Kind Regards,
Click & Drop Support
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Add a Search Function in the Address Book
This would speed up amending addresses or the reference of existing customers and finding a customer quickly, or before an order is created - this would be especially helpful for those using manual order entry where integrations are not possible (e.g Wix)
2 votesHello, this is already possible by clicking the filter icon on the field you wish to search.
Kind regards
Click & Drop Team
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Show the price of individual items within a manifest
We have to pass the cost of some items to our partners and although you can see the cost of the full manifest you cant see how much an individual item cost within the manifest
1 voteHello,
Thanks for your suggestion. Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level. Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.
We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible. In the interim, you have end of day pricing visible in the…
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Add a "Check for new orders" to the dashboard
The delay from receiving a new order (e.g. via Amazon or eBay) to being able to process it from the dashboard page is too long. For example with Parcel2Go website I have the ability to "Check for recently sold items" to pull in the latest sales.
It would be very beneficial for the same capability.3 votesHello,
Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.
We will continue to make improvements in the future to make the experience more user friendly.
Kind Regards,
Click & Drop Support
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ADD PACKAGING WEIGHTS
Like most users, getting accurate weights means weighing each order and then applying postage. This is not practical. Add a section where packaging weights are added and then applied to orders. I send 1, 2 or 3 items to the same person in the same packaging. This means the stored weights are always wrong. Packaging can be applied to each order automatically to give an accurate overall weight.
3 votesDear User,
Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.
We will continue to make improvements in the future to make the experience more user friendly.
Kind Regards,
Click & Drop Support
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Amend WooCommerce "channel reference" from the "post-ID" to the "order-number"
Current your dashboard displays the "post-ID" from a WooCommerce order in the "channel reference" column. This number has no use for us, instead the "order-number" or "invoice-number" would be infinitely more helpful. Thanks
1 voteThank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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I would very much appreciate if you could look into providing the option for a sender to store a Default text which would go in the Custom
I would very much appreciate if you could look into providing the option for a sender to store a Default text which would go in the
Customer delivery instructions
field when creating labels in C&D. This could be stored as a Default Setting in the back-end, rather like the IOSS number is now.
If I could save a comment such as 'please do not leave parcel unattended'
and if this comment appeared by default on each shipment in the Delivery instructions field, hopefully this might deter the postal delivery worker from simply leaving a parcel behind a bush or near…3 votesDear User,
Thank you for your suggestion, it is appreciated. However, this is not currently something we are able to complete.
Please contact Royal Mail if you are experiencing problems with the way in which deliveries are made.
Kind Regards,
Click & Drop Support
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