Show the Service Price / Cost
With so many product codes, especially for international order why don't we get to see the total charged at the point of applying postage? Many of the product codes aren't on the main price lists and those that are are very confusing.We get the total at the end of the day but no breakdown of what was spent, I can't think of another business that does this
Anonymous
shared this idea
Hello,
Thanks for your suggestion. Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level. Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.
We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible. In the interim, you have end of day pricing visible in the manifest area of Click & Drop and you also have access to the OBA reporting suite to drill into any line item data.
Thank you,
Click & Drop Support
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Anonymous commented
and if not possible then show the maximum price you would pay for that service.
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Rich Clark
commented
In the Orders view there is no tab to see the postage price. I have to view separate data in 'Payments' and then reconcile. It would be helpful to be able to view and select this field on the overview for quick tallying.
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Rachel
commented
I find this really frustrating that you can't get a breakdown against individuals items until you receive your invoice so it must be easy to do and it would be a quick win for Royal Mail as good customer service.