I have been with C&D for two years now and my local post office ( Hesketh Drive Southport ) has never been able to scan it .
I have tried two good printers and every print combination possible..
its as if the lines are to close together ....

Exporting spread sheet of mainfest with prices would make reviewing order must easier

Have the facility to show total weight/number of parcels/average weight before you manifest orders as the information is useless after the manifest is produced and we try to keep our 24H parcels to under 2kg average weight.

At the moment I'm dividing my bill by the number of days to payment deadline. Doing it as daily payments.

It would be better if you could setup a manageable direct daily debit with royalmail for your last month postage bill.

I'm new to the site and each time I use it I can't find the apply button which is in the black area which is usually the footer of this site(which is not intuitive). It should be immediately below the list and part of the user flow rather than detached at the bottom. I'm sure I'll remember where the button is but I think it should be a lot more obvious.

We have a Dropbox that works flawlessly all day as our items are scanned out of our system.

Then, someone has to log into click and drop, goto the batch, and click manifest and wait for the resulting manifest PDF.

Why isn't there an option to drop manifest file into the Dropbox and get back the PDF?

No waiting for it to generate, my system can see the PDF and print it, just like it does the PDF labels.

Scanning barcodes on my A4 manifest sheet is hit and miss when I drop off my bags. I've seen that several other people have this issue too.
I've got a decent inkjet with decent paper and run them out best quality. Some times they scan, sometimes they don't.

Could the barcode be generated a bit bigger at manifest? Just a simple code fix to resize the box and there's plenty of room to do it.
A simple fix to save a lot of hassle.

Team, Can we allow none OBL customers using C&D to pay and print a returns label when printing the normal postage label? This "Returns Label" should not have a "Post By End of..." date on it as the customer may wish to return within 30days so it shoudl not be time limited.
I am not a OBL customer so i do not "Manifest" when i use C&D but i would like this facility to make it easy for me to use Royal Mail for Returns - currently using a different supplier for returns.

Why does it take so long between clicking manifest orders to the pdf downloading. We manifest at the end of the day when the Postman shows up and he is stood there for ages as we wait for the form to download. It seems not to matter whether it is 10 orders or 100 it takes so long. Perhaps the server is not up to scratch.

After manifesting, if you go to the post office and it's closed, all bags/tags/labels/manifests become redundant, you cannot simply take them to the post office the next day. Everything has to be done again from the beginning, including entering all label data manually, and requesting a refund MANUALLY via an email for so you aren't charged for the manifested items that were never sent. Why is there not just a "unmanifest" button?

The Post office refused to take my PPI as he could not input the new manifest order number.

New order number with A letter and dashes.

We have paid the postage but can not send.

There is no search bar on click and drop site where we can search manifested orders with either Royal mail customer reference number or buyer name etc. It takes time to go to manifested order page select 500 orders per page and find the order with CTRL F on every page.

Shouldn't be that manually.

Thanks

I know we are encouraging large typestyles and clear screens for ease of reading, but I feel you have gone over the top and could reduce the white space on some pages in order to include lower down fields in the same view.
The problem of having to scroll down to lower fields is evident on many of the product creation and order creation fields as well as the address book. Such a waste of space.
Mine is a traditional small screen, it must look even more pronounced on wide screen PC's.

it'd make manifested order numbers MUCH easier to both read and write onto labels if they were hyphenated:

eg 5079123123 would become 5079-123-123

I think the difference speaks for itself. Would also benefit those reading the bag labels.
plus, it's veeeeery simple and quick to code

Im walking to the PO instead, it's quicker!"!