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  1. Certificate of posting

    You have recently changed your certificate of posting to one you print yourself. As we very rarely send more than a dozen parcels at a time a Sheet of A4 paper seems a waist. In these times of trying to look after our environment could you maybe make a smaller version that could be cut in half for those of us who post less?

    1 vote
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  2. i am having probelms with paypal , while i am paying for postage , paypal is blocking me

    relying entirely on paypal in 2020 is not certainly a bright idea , paypal has blocked my account in festive period ,i would recommend to include other payment options please , so that if their is a glitch in paypal or a viral attack than we can have alternative options such as VISA /google pay / apple pay/china pay , the Royalmail should really consider this dependency on paypal to attrack more customers , not every one has paypal account and its ridiculous .

    2 votes
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  3. Re Register with a different address to be able to post on behalf of clients.

    We are a fulfilment company i have been told i would need to re-register with click and drop with the client account number and our poster number to be able to process post on their behalf. This is far from ideal but also we would need to use a different email address, as a business we all only have 1 email address.

    1 vote
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  4. what is the time before click and drop automatically logs the user out

    what is the time setting in minutes before click and drop automatically logs the user out

    1 vote
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  5. clone manifested order

    Please can you update so that the option for cloning orders is available for previously fulfilled/manifested orders.

    1 vote
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  6. Amend the Integration status symbol (for colour blindness)

    Amend the integration status symbol in the integration settings menu - the symbol is either red or green, no way to tell what the status is when you are colour blind! E.g. currently having an issue with ebay integration but can't tell whether it should be working or where the issue is, as I can't tell what colour the status symbol is.

    Therefore either amend the symbol (to change depending on status), alter colours used or have changing mouse over text to confirm.

    1 vote
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  7. Please add a queue time or position in queue for business help centre 0345 266 1240

    When I do have to phone you on the above number, I have no idea if I will be waiting one minute or one hour.
    The other day I waited 15 minutes before I got to speak to a person whereas this morning I waited 30 seconds.

    Most companies announce your queue position or what the wait time is likely to be.

    1 vote
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  8. Not to reqire entry of invalid telephone number to make app work.

    It would have been quicker to drive 5 miles each way and queue in the Post Office than to print a post-paid label for a Christmas card to Canada.
    I do not understand why my mobile phone number had to be given. It would be no use if there were any query as I do not have a mobile phone signal at home, where I am most of the time.
    I tried giving my home phone number and my mobile number. It would accept neither. I tried giving my son’s mobile number (he lives and works where there is a…

    1 vote
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  9. Can't change email address for account. Please add this feature and add the potential for 2 factor authentication.

    Can't change email address for account. Please add this feature and add the potential for 2 factor authentication.

    1 vote
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  10. Include Tag in .xls/.csv Export

    To include the Tag in the .xls/.csv export file so that it can be filtered in a spreadsheet and the user can find the data results for the parcels sent.

    1 vote
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  11. Paid Click and Drop Plus Service

    You keep saying that as a free service certain suggestions for new features cannot be added to C&D.

    With your prices for StoreFeeder starting at £225 per month, could there be an option for Click and Drop Plus, or StoreFeeder Light, where some of the additional requests can be catered for at a more affordable level than full StoreFeeder, as the gap from 0 to 225 a month is quite sizable.

    1 vote
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  12. Please could you reinstate Tracked 48 for non-business customers. It was available until recently but seems to have been discontinued.

    Please could you reinstate Tracked 48 for non-business customers. It was available until recently but seems to have been discontinued.

    If you Google "royal mail tracked 48", the top search result says:
    "Royal Mail Tracked 48"
    ... and under that it says:
    "https://www.royalmail.com › personal › uk-delivery › personal-tracked48"

    ... and if you click on that link, it takes you to:
    https://www8.royalmail.com/sending/uk/tracked-48

    ... and on that page, it says:

    "Access to www8.royalmail.com was denied.
    You don't have authorisation to view this page.
    HTTP ERROR 403"

    Please could you reinstate this?

    When I rang Royal Mail they said that in…

    1 vote
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  13. allow private customers to store their past addresses and enable payment for several

    respect for all customers not just business as was case with online postage

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  14. 1 vote
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  15. reading partially fulfilled orders from shopify

    is there anyway that click and drop can read partially fulfilled orders from Shopify. I have recently had to partially fulfill a large number or orders and have now discovered that because the label was printed and therefore manifested shopify has automatically fulfilled the rest of the order. I now have a large number of clients who believe their order has been shipped when it has not!

    1 vote
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  16. Click And Drop instructions need to be much clearer

    The language in the e-mails confirming a Click & Drop postage purchase needs to be made much clearer.

    I purchased a Tracked 24 With Signature product, and understood that I couldn't take it to a Post Office counter for drop-off. Option 3 in the e-mail says, "Take your item to a Royal Mail Customer Service Point." - with the last three words being a clickable hyperlink which takes you to a 'services near you' page on the Royal Mail website.

    Entering my postcode brings up the address of the Royal Mail counter in a local shop. Because this came up…

    1 vote
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  17. Bring back a service for smaller users

    Prior to Click & Drop, we used to have a school Royal Mail account, credited now and again with around £50, where office staff could access and print postage, with the cost coming out of the held credit.

    Please give us a similar service back! We can't get a business account, due to being below the minimum usage. Each online print of postage has to be paid for by a credit or charge card, and there is only one cardholder in school.

    1 vote
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  18. FAULT no pay button appears in Firefox (Mac OS)

    For the last few days, after I click the 'nothing restricted' box, no pay by paypal button appears, and the only option is to cancel. It works fine in a different browser, but that's a pain to have a switch browsers. Please fix this. Also please provide a way for us to report faults!!!

    1 vote
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  19. Excessive Data Usage

    Hi there,

    Please can anybody help, since we have started using click and drop our Data Usage has spiked at 70gb per month on click and drop alone. We are a rural location with poor broadband speeds and we have to use a mobile dongle. Please can anybody help with advise as how to keep the data down.

    Colin

    1 vote
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  20. Restore Channel Order column on the Open Orders waiting for Postage page

    You have changed the column data for the Open Orders waiting for Postage to be applied

    For eBay you removed the eBay record number which was sequential based on when the order was placed

    You have replaced the eBay record number with the eBay Order Reference in the Channel reference column

    The eBay Order Reference is not sequential and for eBay orders that has made finding and marking orders far more difficult

    With the eBay record number it was easy to pre-sort items to be posted into sequential order and that made finding and marking the item to be posted…

    1 vote
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