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  1. Payment issue on beta version

    On two occasions when using the beta version of your online postage service, it has said that payment has failed but actually it hasn't, as we have been sent the confirmation email both times.

    1 vote
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  2. Post Offices refusing Click and Drop items (Not Tracked)

    Can you please confirm for me that you are happy for Post Offices to refuse to accept Click and Drop items (Not Tracked)

    I am in a rural area at the moment and having travelled several miles to a post office they informed me they do not accept click and drop as they do not get any money out of it. They were more than happy to accept my counter payment for a Parcel for £30 postage though.
    I am not happy with this and I have only encountered it here.

    Post Office was

    Tudorville Post Office.
    Walford Rd,
    Ross-on-Wye …

    1 vote
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  3. Post Offices refusing Click and Drop items (Not Tracked)

    Can you please confirm for me that you are happy for Post Offices to refuse to accept Click and Drop items (Not Tracked)

    I am in a rural area at the moment and having travelled several miles to a post office they informed me they do not accept click and drop as they do not get any money out of it. They were more than happy to accept my counter payment for a Parcel for £30 postage though.
    I am not happy with this and I have only encountered it here.

    Post Office was

    Tudorville Post Office.
    Walford Rd,
    Ross-on-Wye …

    0 votes
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  4. Make the "see details" for each posting service more specific

    Our C&D shows 14 posting options, many of which are very similar. Yet all the 'See details' links go to the same generic page, with just 4 options applicable to C&D. This link needs to actually give the details of the service it relates to.

    1 vote
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  5. Please align the blue go action button on the bottom right. It hurts my OCD lol!

    The go button is misaligned and being a web dev myself it bugs me lol. It's an easy fix too. On the .btn class change padding to 9px 14px 8px :)

    1 vote
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  6. Clearer information about where dropping off

    Wasn’t very clear as a first time user as to where items could be dropped off. Not entirely sure why all Post Offices in my area are listed when it’s only the sorting office you can go to and when you get there you find they are shut coz of a change in times. Spent 2 hours driving round Harrogate to figure this out and then take the items to the post office which was what i was trying to avoid as I am disabled!!! A right faff about.. would be better if it just showed the places where you…

    1 vote
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  7. Better system for the recipient to modify

    Can Royal Mail have a better-tracked delivery system for the recipient to modify?

    In the C&D you have the recipient's email address and mobile number, why don't you notify the recipient via email or text message that a courier is delivering the parcel today between the stated time - if the recipient is not in at the time of delivery, can modify to set a 'safe place' or 'neighbour' prior delivery on the mobile phone / iPad / desktop.

    The courier/postperson will see the instructions instantly on the hand-held system. When delivered, the courier/postperson take a photo of where the…

    1 vote
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  8. sort out the information on your website!!!!

    Hello
    I have purchased click and drop and do not have a printer.  I have been to THREE post offices who say they cannot help.  I have given up and resorted to using HERMES due to the frustration.  The reference number is: Order number 18179431The Indicia no./other details are Indicia ID: 1102CCF0C88Recipient: SEAFLOW UK LIMITED, SEAFLO, UNIT 10, WATERFALL LANE TRADING ESTATE, CRADLEY HEATH, WEST MIDLANDS, B64 6PUPostage service: Royal Mail 2nd ClassPostage cost: £2.95....It says on the e mail you have sent me with the QR code you have sent "No printer? No problem. We can print your returns…

    1 vote
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  9. Enable the Post Office counter system to automatically print out the proof of postage.

    When submitting a package at the the Post Office Counter, the assistant has to scan the label then manually type the delivery address into the proof of posting receipt. Why not have the scan automatically produce the proof of posting? This will improve the the throughput and reduce queuing time at the the counter.

    1 vote
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  10. Where can I see how much I have been charged for individual parcels, for a manifest, and how much is due on my account?

    Where can I see how much I have been charged for individual parcels, for a manifest, and how much is due on my account?

    1 vote
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  11. New "Send an Item" Beta Worldpay Click Safe payments DECLINED!

    Click & Drop needs more payment options other than just Paypal. The new "Send an Item" addresses this but... Payment declined! Card works fine on other sites, bank says all ok their end. It's annoying to figure out where or why this is going wrong, in order to know how to resolve the issue. It started working again this morning, but only for 2 transactions, all the rest have failed.

    If RM has an issue, it needs to display as such. It's a nightmare to try figure out why this is happening.

    1 vote
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  12. Assistance with integrating to WooCommerce

    Hi, I'm currently trying to integrate click & drop, but for some reason it won't connect. I've followed the Royal Mail guide: https://help.parcel.royalmail.com/hc/en-gb/articles/115003242774
    to no avail.
    REST API keys are being issued by the WooCommerce store when I ask it to authorise Royal Mail to access it, so that appears good. Whenever I then click 'Update & Activate' on the Clik & Drop integration setup, I get a message say: 'The store has been updated but connection to the marketplace failed. Please check your details and try again'
    Any advice would be greatly appreciated.

    1 vote
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  13. Orders tab - add a filter "Trading Name" that can be added to orders view

    Hi,
    We have multiple trading names and different users work on different trading names. To make everything run smoother.

    On the Orders tab would it be possible to add an extra filter for "Trading Name" that can be added to orders view so we can filter the orders on screen by these trading names? Similar to how "Channel" works at the moment - except multiple channels cant currently be selected at once.

    Thanks

    1 vote
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  14. Orders - Product details - filter more than one, separate by comma ?

    We would like it to be possible on the Orders tab and Product details filter to be able to filter more than one, separate by comma ? at the moment we can only filter out 1 product.

    Currently only able to do "Product 1"

    Would it be possible to be able to do, "Product 1, Product 2" etc

    Separate by a comma for multiple?

    Thanks

    1 vote
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  15. I would like to see the price of each order, so I know what I am paying. With fuel surcharges and VAT it is often quite complicated!

    I know we are given prices but when you then have to calculate VAT and fuel surcharges it does get quite confusing. It would be so much easier if each order showed the price before postage could be applied. I am often using couriers as I am not confident that RM will give me a better price. Can this be done please?

    8 votes
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  16. Confirmed delivery for all postage to reduce theft and fake lost claims

    Ecommerce is the new shoplifting, we deal to regularly with lost claims or not received items.

    We have caught out a few customers who have lied to us by looking at their feedback from other ebay sellers.

    Lost claims seem never ending. All items need to be confirmed when delivered. So we can stop new form of shop lifting crime

    1 vote
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  17. A refund system that makes logical sense.

    Requested a label refund on the 5th May 2020 for a label that would not scan at the post office forcing me to buy a new one. Received an email today saying refund denied with no explanation or opportunity to appeal.

    I would like a refund. I paid for a service that you were not able to provide. The label was unused which you know. Please provide my refund.

    Furthermore, I have requested refunds for other labels since which have not been answered yet, despite being considerably over the 5 days mentioned. After reading online I believe that your system…

    1 vote
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  18. Allow me to delete orders regardless of status

    Currently you can only delete orders with a status of 'New', 'Postage applied' or 'Despatched by other courier'. This is ridiculous.

    I was told that I can delete my personal information attributed to the order but it would remain in the list indefinitely.

    They are my orders and I should be allowed to delete them if I so choose. Make this an option!

    It’s also not very clear that you click Orders Overview to see historical transactions; it should be in big bold text from the Orders drop-down menu and/or available from the Dashboard.

    1 vote
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  19. Tracking from click & drop

    I can't seem to track a package from Click & Drop. Isn't this fundamental?

    1 vote
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  20. Delivery Confirmation for 1st class Letter

    Can someone please point out where i'm going wrong please.

    I was told if you get proof of purchase on 1st and 2nd class deliveries that I would be able to see if the item is delivered?

    Its just standard 1st class and i get proof of postage but I don't know how to see if it has been delivered.

    I know, as its not tracked I won't be able to see any other tracking info but it would be great if i can see if its delivered.

    Thank you in advance.

    2 votes
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