Convert Common Non-ASCII Characters When Importing Orders
When entering a name and address in to Shopify (and most other web sites), Unicode character set is available to users. When these orders are imported into Click & Drop, any non-ascii characters are flagged up for manual "fixing".
By far the most common "invalid address" that C&D asks me to fix (every day) involves just changing apostrophes from Unicode "right single quotation mark" (U+2019 or U+2032) characters to their ASCII apostrophe equivalent (U+0027).
There are other cases, most notably European addresses containing diacritical marks, etc. While I'm sure the developers could automatically convert these to the nearest equivalent roman characters, this might be less trivial to implement.
The apostrophe case is trivial to implement, and is very common both in peoples' names (like O'Neil) and in UK street addresses (123 St John's Square).
It would save a lot of users' time and frustration to automatically "fix" those in your incoming data.
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Click & Drop Support
David J commented
Agreed- Spent some time trying to figure out what the problem was with St Leonard's Road, Clarendon Park, Leicester, Leicestershire.
Darren Johnstone commented
yes this has caused wasted time today as we had "address incorrect" so I spent time searching for the correct address and various methods, of course on Ireland addresses royal mail doesn't work so then i spent time looking at google maps and then I called the customer and left them a message.
Eventually I tried to save the address again, that's when the name field became highlighted.
Make the messaging clearer or better still allow ' character as its common in UK names.