Please give an option to "Drop off" a parcel, instead of forcing us into "Collection"!
Enable an option to "Drop Off" a parcel, instead of only giving a "collection" option.
Surely it would be far better to be able to select "either" collect from me, or drop at a Royal Mail location at the time of purchase?
If one of your customers is dropping multiple parcels to one of your locations, as I do, being "forced" by the changes to your website into selecting a collection date and time, and then having to go back at the end of a now very lengthy process, to cancel the collection is both very time consuming, frustrating and unnecessary.
I liked the convenience of Click and drop. Now that convenience is being made inconvenient at the cost of time and effort due to the changes which have been made. Sending just one parcel and having to navigate my way around a more complicated website and then cancel an unnecessary collection which has been "forced" upon me may be a slight inconvenience. Sending multiple parcels this way and having to go through that process multiple times to cancel collections is an extreme inconvenience and would have me looking elsewhere for a more cost effective and convenient courier.
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