Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.

The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.

The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.

I first contacted you at the end of April when we got our bill to say it was incorrect. I even sent you photos of a parcel with exactly the same items in showing it could not have been more than 25mm thick. All i got was an automated "we will contact you in 3 days", nothing else.
So i resent it 13th may, still nothing from you.

Just got our next bill and thought, the credit note will be in there, but NO, still no confirmation that you have charged us when you shouldn't.

We are not just going to forget it.

Anyone else had this problem, i would love to hear how you got a reply from RM :-)