My idea is that you sort out an error before another occurs. For example, It's been a few months since I reported an 'unexpected error' after paying for labels, so that I've had to use 're-generate labels' option to print them. You told me that it is a known error and your tech guys were working on it.

Well, 3 or more months later and the error is still happening so: what's going on?

Then, a week ago (on the day you've updated the prices) another problem: on most on my products postage is no longer auto-applied - I have to go to almost every order and apply it myself.
I could write an email to you about that but knowing your response time, I'm not taking that route.

Maybe someone will read this feedback and check how everything's going on C&D website?