General
62 results found
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New Orders Grid - Tracking Numbers Link Don't Work
In the new version of the orders grid, where the tracking number is shown, if you click on this link it does not take you to the track and trace page and complete the tracking number like it used to, it now takes you to a help page. Please can you fix this as otherwise it is pointless having the link there at all.
2 votes -
Make Opening Orders in Tabs Optional in Settings
Why does the new beta version of Open Orders seem to have a long list of tabs at the top with each order in it?
I didn't see them at first and kept getting a message up saying "too many tabs open close some" or something similar. Then i noticed them a couple of weeks after starting to try this beta version and there were hundreds open.
So i closed them all, but as soon as i clicked in each of the open ones on the page to apply postage, the tabs opened up again.
I have NO IDEA what…4 votes -
New Orders Grid: Product Name is Truncated. Show Full Product Name
The new beta Orders Grid is less-usable for our business as the product name is truncated, showing ... at the end.
Our unique product code to identify the item that was sold is at the end of the product name, therefore we will have to manually check eBay + Amazon to see what the customer has actually ordered.
5 votesHello, we have now added the full product name when you hover over the product.
Many thanks,
Click & Drop Team
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Single Button to Clear Filters
It would be good to have a single click reset function available in the table header; rather than the 2 click.
1 voteHello and thank you for your suggestion. You can clear all filters with a single click by clicking the funnel symbol at the top right of the Orders grid.
Many thanks,
Click & Drop Team
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Save Column Customisation Settings
Please log into Click and Drop and select orders > overview, at the end of the column headings on the right hand side there is a small white cog wheel (see below) select this and from the drop down select store postage method, this will display which postage method your customers have selected. THIS CANT BE SAVED, this needs to have save function so you can see this everytime if you wish, instead of having to do it for every login.
2 votesHello and thank you for your suggestion. Click & Drop saves your column customisation settings on your computer. If your column customisations are not being saved for when you log back in, please check your cache and cookie settings.
Many thanks
Click & Drop Team
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Support Filtering the Orders Grid by Country
On the Beta version of OBA Click and Drop, you can sort by country, but you can't filter. When you try to click the drop down menu by 'Country', the whole section closes down as if you clicked off it. Needs fixing before the final build is released.
4 votesHello and thank you for your suggestion. Our new order grid supports both filtering and sorting by Country, please click on the 'Customer' column header.
Many thanks
Click & Drop Team
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Most complicated eBay order integration system possible
WOW!!! When I post something through eBay I click "Buy postage label", enter "Weight", click "Type of item" and select "Postage service". Takes less than a minute and label is printed. Having to manually upload a spreadsheet with all the details would take hours. For the sake of a few pence in savings it is definitely NOT worth my time. Why can't you do what eBay and other couriers do which is automatically import everything except the weight and service required. Surely it can't be that difficult. eBay, Parcel2Go, Parcel Monkey, DespatchBay etc. all do it. Or am I missing…
1 voteHi and thank you for your comment. Click & Drop has a direct integration to eBay, importing your orders automatically and providing shipping updates and tracking data back to eBay. Please go to Settings / Integrations and click 'Add new integration'. You can also follow our help guide.
Many thanks
Click & Drop Team
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Click & Drop Desktop 32 Bit Has Stopped Working
Click & Drop Desktop has been working fine for several years on my 32bit pc. Today, it popped a msg up "64 bit Windows is required" and exited. Every time I try to run it since, it says "you have logged in" then about 5 seconds later "64 bit Windows is required" and the program exits.
The file Click & Drop™ Desktop.exe on my pc hasn't been modified for 10mths so it must be something at your end.
1 voteHello and thank you for your message. We have released an updated version that should remove any incompatibility issues.
Many thanks
Click & Drop Team
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Unable to search orders that are manifested
Hello. I used to be able to do this, but as of lately it doesn't work...
Basically when I search an order ID or using a buyer's post code for example, then click the order (using the search bar/results in the top right corner), nothing happens! I want to view the order information, get the tracking number etc, but I am unable to do so! on manifested orders (if the order is not yet manifested, it allows you to check the details, but not once manifested).
So imagine this situation (I am in now), a buyer asks me for a…
10 votes -
Clicking an Order in the Search Box Doesn't work
If I search for an order in the search box it will appear, but then when I click on the order in the search, nothing comes up. So as of now cannot see and view any historic orders and print off proof of posting or tracking numbers etc
7 votes -
Improvements to the New Orders Grid
Add the ability to filter by country.
Add the ability to sort by weight.
Add option to turn off product images.2 votesHello and thank you for your suggestions. You can sort by weight in the new grid using the Package Format column, you can sort and filter by country using the Customer column. You can toggle the display of product images on and off using the Product Details column.
Many thanks
Click & Drop Team
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Tiktok Seller Integration
Is there any road map for Tiktok seller integration?
1 vote -
Repositioning columns in the Open orders screen.
Repositioning columns in the Open orders screen.
It would be helpful to be able to drag and reposition order of columns in the Open Orders Screen3 votes -
allow collection address to be changed
I have attempted to add another address, used it as default but you still use my first address to request pickups from.
There should be an option to change the pickup address please.
1 voteHello. You can change your collection address in your settings/collections page. Please note that this will only affect collections booked after the change.
Many thanks
Click & Drop Team
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Add Notes on Orders
We use Click & Drop as our sole dispatching software. It would be very useful to be able to add notes to orders, whereby if a customer has a specific request for an order, and they message us, we can add this to the notes and the notes will be printed on the label sheet.
For example, "please send a blue one". Some of these details are not added at checkout, rather customers message us directly. We then have to locate the order, print it individually, and write on the individual note.
1 voteHello, thank you for your suggestion.
You can already add both 'Staff Notes' and 'Customer Delivery Instructions' to an order. Customer Delivery Instructions are printed on the despatch note, whereas Staff notes are only visible in Click & Drop. You can access these notes by selecting an order and clicking 'Order details'. We hope this helps,
Kind regards
Click & Drop Team
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Display Product full description in Open Orders Screen
Display Product full description in Open Orders Screen.
Abulity of seeing products that are going to be posted from Open orders ScreenThis will speed application of postage
1 vote -
Generate the required customs forms for posting goods to the Channel Islands
Customs forms are required for sending goods to the Channel Islands: https://personal.help.royalmail.com/app/answers/detail/a_id/98/~/help-sending-mail-to-the-channel-islands-and-isle-of-man
These forms are not currently generated by the Click & Drop service. The service should generate them.
1 vote -
IOSS reporting for 'documents'
We sell books, which occasionally are quite heavy. If a book or set is over 2 kg, we cannot use the 'parcel' field on Click & Drop. We have been assured that we can, however, send them as 'documents' as long as no personal correspondence is included.
However, if I select 'documents' the IOSS box in the customs field disappears. I am aware that Click & Drop is not currently set up for IOSS reporting for items marked as 'documents,' but it is necessary for our particular business to be able to do so. Our customers have already paid the…
6 votesHi, we now support the IOSS scheme on Document Format shipments.
Many thanks
Click & Drop Team
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Whats going on with C+D Add a new Address Book Entry page
I use firefox which is up to date. When i added a new address to the address book in C+D the pop up page which you fill in had a side scroll bar.
Now that is missing.
The only way to get to the "Create new address book entry" button and the "cancel" button at the bottom of the popup page is to set the zoom of the page at 60%. Then the text is so small i can't read it sometimes.
There is a horizontal scroll bar, which scrolls to blank space, and is completely unnecessary as you can…2 votes -
Logos on labels
Hi - Would it be possible to now remove the Birmingham 2022 logo from the labels and going forward could this be more of an OPT IN to include on labels rather than it has to be included on labels - some of our clients prefer their logo's on the labels - thank you
1 voteYou can specify the logo you want shown on labels in Settings > Trading Name.
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