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  1. Why no 2D barcodes for Pre-paid business accounts?

    Why no 2D barcodes for Pre-paid business accounts? I don't understand why Pre-paid accounts cannot use DMO and as such cannot have 2D barcode despite spending thousands every week.

    i am being punished for not want to rack up a bill

    1 vote
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    0 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
  2. Updates and News option next to messages.

    Updates on when the new scan system will get working. The link from reports is available for every item despatched. The link gives to no information at the moment.
    To many buyers claiming non arrival we have already had 10 today alone, so giving them a code that has been scanned at the door as you promised is needed NOW.
    This is the only reason we now use this method. Please confirm if ebay still is in agreement that the delivery scan will be viable as a delivered authorisation. (how do we get this confirmed)
    We need UPDATES.

    12 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can we use mailing crates please

    Please can use the crates that franking use.

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. We value your feedback

    Hi

    Royal Mail are actively looking for customers who use Click & Drop regularly and feel it supports them in processing and shipping their orders. Are you interested in working with us to create a short video case study of your business & experience with Click & Drop.

    If selected, we will publish the video on the Royal Mail public website and it will also be communicated to all Royal Mail employees, giving the opportunity to advertise your business and Click & Drop.

    If you are interested please email clickanddropsupport@royalmail.com by the 12th February 2017, and we will be in…

    1 vote
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    2 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
  6. 13 votes
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    5 comments  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. Save format in bulk

    We are currently working through 9k products clicking each one individual on order to save the format (large letter, parcel etc) to automate our incoming orders.

    Surely there is a way this can be done in bulk or CSV upload ? Have contacted help desk numerous times but no answer as yet.

    1 vote
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    1 comment  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Shipping Services on 'Orders' page

    On the selling platforms we use we offer different shipping services depending on how quick the customer wants the order sending. The problem is when we go into 'New Orders' the shipping service is not visible unless you go into the individual orders. We sell a lot of products and have a lot of sales per day so it is very time consuming having to click into each order. If the shipping service was visible on the orders page we could batch the types of shipping together.

    2 votes
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    0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  9. 16 votes
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    4 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  10. The product details title field does not allow you to sort

    When you select new orders from the dashboard, you can sort your orders by every title field but the product details. I tend to batch my orders by grouping the same products together, this would be extremely helpful if i could do this

    5 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Show class of mail - in clck and drop

    When the order is imported it does not show the class of mail (e.g. first or second) and the rules do not work unless it is an existing SKU.

    We have to keep flicking back between amazon and ebay to check if ti first of second class, which is quite time consuming

    4 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. have the option to archive despatched / manifested orders

    Its time consuming selecting individual despatched order / batches to be manifested.

    Please would it be possible to move manifested orders into the archive. Your help section with the below link describes this process but I am unable to do such thing. An update on this would be much appreciated if there is a way of archiving orders. Many Thanks

    https://business.help.royalmail.com/app/answers/detail/a_id/1285/kw/Click%20%26%20Drop%20lifecycle

    7 votes
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    2 comments  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. A4 sheet

    Integrate new ebay / amazon orders as invoice / dispatch / vat number /address on A4 sheet combined at top with peel off 6 x4 label at base , saves time and paper , no need for rolls of labels and label printer ,

    4 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  14. Stop drop down lists triggering touch keyboards

    I have notice that if using a touch device (Surface Pro 4 using Microsoft Edge), when trying to use the drop down lists after selecting multiple orders, it automatically triggers the onscreen keyboard to pop up. This hinders the use somewhat when only trying to select a value from the drop down list.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Order lists

    When selecting an order to process it is either in the new order folder or postage applied. I sell a lot of lines and I look for each order by Ppostcode. It is difficult to remember wether an order will be likely to be a new one of have the postage applied. This means that quite often I have to search both lists.

    It is possible to have new and postage applied orders in the same list that can be searched once

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. adult only signature for bladed products ie cutlery sets etc

    We need proof of adult only signature for some of our products, scissors
    cutlery sets & garden shears are some of the products.

    1 vote
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    0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  17. User defined "Store assigned postage method"

    In the shipping rules section you have a "Store assigned postage method" which is presumably populated with eBay/Amazon related methods when importing from those marketplaces but is empty for "Manual order entry" orders, including when importing your own data.

    It would be very useful if we could have a section in the Settings where we could create our own postage method codes and be able to use these in the import in order to assign shipping rules correctly. At the moment we are having to use an otherwise unused field (postage cost) to specify which method we want to assign…

    6 votes
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    0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  18. 2 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  19. average weights

    on your other system DMO you can put in your average weight at the end of the day if using CRL can this be done on C&D this would be a massive improvement to the system and make if far more user friendly and faster for printing orders.

    11 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. import product details automatically from Amazon Imported orders

    don't think the product details are being added to C&D when Amazon orders are being imported.

    Not sure if most of the required product info is missing (as stated in the RM help page), but perhaps product name and sku could be enough to get the create a product? (product price and weight can be added later?)

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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