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  1. Add integration for Wix

    I’ve noticed almost every other ecommerce store is available to be integrated or something is in the works. If Wix could be added to this list it would be so helpful. Thank you

    298 votes

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    204 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Add Ability to Merge and Split Orders

    Please implement a function to merge orders together.

    Thank you

    202 votes

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    Hello. Please be aware that the IOSS scheme prohibits the merging or splitting of orders for the purposes of shipping. If your intended use is for shipments to the EU where the order is shipped under the IOSS scheme, you will be unable to merge or split orders for shipping. 


    Thanks, the Click & Drop team.

  3. Validate Postcode and Address Match

    The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode…

    153 votes

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    35 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

  4. Add intergration for Folksy

    Folksy is the UK version of Etsy, there is a lot of sellers on there who also sell on Etsy which you have integrated already. I think lots of Folksy sellers who are on CandD would benefit from this integration.

    48 votes

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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  5. Add integration for Presta Shop

    I will like to see integration with Presta shop 1.7 and higher.

    22 votes

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    Hello,

    Thank you for your suggestion. This is not currently not supported but we will consider this in future developments.

    Kind Regards,

    Click & Drop Support

  6. Option to display customer phone number on international shipping labels

    Please add an option to add the customer phone number to the printed shipping label. This is necessary for some of Royal Mail's international delivery partners as they sometimes require the phone number to be visible in order to deliver the package to some locations/buildings.

    18 votes

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    8 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Started  ·  Click & Drop Support responded

    Hello,

    Thank you for your feedback. We are currently working with our International partners to determine what if any phone number should be printed and where it needs to appear.

    Kind Regards,
    Click & Drop Support

  7. Reinstate the option to drop off rather than collection only

    option to drop off has been removed from posting larger letters - I don't want my items collected, I won't be at the premises, I'm 50m from a post box and I want my item to be sent the day i purchase the postage. Why on earth has this option been removed??

    15 votes

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  8. Remove Labels Awaiting Refund From Orders

    When a postage label is awaiting despatch it can be refunded. This is done when the wrong postage is selected is wrong or the customer cancels their order. The postage label remains at status awaiting refund for a number of days however it remains in the 'orders awaiting despatch' list. You may not want to despatch this order but can accidentally do so in the period it takes for the refund to go through. Could orders awaiting refund not be visible in the 'orders awaiting despatch' list but still be searchable from the drop down lists.

    14 votes

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  9. Pull Shopify Fulfillments for Shopify Subscription renewals

    The C&D Shopify integration needs to be updated to pull in shipments for both new Order and Fulfilment events to work with Shopify's new Subscription APIs.

    We are using the Shopify subscription APIs on our shop and when a subscription is renewed, Shopify adds a fulfilment to the existing order, they DO NOT create a new order. So none of the subscription renewals are being sent through to Click & Drop.

    Would it be possible for you to update your integration to cover this so that you are pulling in the data for both Order events and Fullfillment events in…

    12 votes

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  10. Adding weights manually in open order screen before applying postage

    With the new accurate weight pre advice coming into force on the 28th March, allow customers to manually input the weight of each order into the open orders screen prior to applying postage. Only current way is to apply postage individually to each order which is time consuming. With same sku's having different manufacturing weights and packaging having different weights depending on how much is used or if an order has multiple SKU's its impossible to accurately enter the weights into the SKU database.

    9 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Add Integration for SquareUp

    It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.

    8 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  12. Add integration for Open Cart

    Please, could you add Open Cart to the list of platforms available for quick integration? One of our websites is with the Open Cart and it is a pain to do every order manually.
    Thank you.

    8 votes

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    4 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  13. CN22 for BFPO

    All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.

    7 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Thanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.


    Kind regards,

    The Click & Drop Team

  14. Have the username clearly visible on the Dashboard screen

    Can you please look into having the username clearly visible on the Dashboard of the Click and Drop Accounts. As a large Mailing House and since the swtich off of STL/SD1/T24 etc on OBA, we now have access to 12 C&D accounts, all with different end billing account numbers. This number is growing each week. We really need the username/account name to be visble somewhere on the Dashboard as we are alwasy swapping bewtween these accounts and it is very easy to genrate an order on the wrong account. It has already happended and we now have to go through…

    6 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Planned  ·  Click & Drop Support responded

    Hello,


    Thank you for your suggestion and feedback. We are looking into the ability to add multiple accounts to a single login. We are hoping this availably from later this year or early next year. 


    Kind Regards,

    Click & Drop Support

  15. Automatically "correct" common non-ascii characters in name/address input

    When entering a name and address in to Shopify (and most other web sites), Unicode character set is available to users. When these orders are imported into Click & Drop, any non-ascii characters are flagged up for manual "fixing".

    By far the most common "invalid address" that C&D asks me to fix (every day) involves just changing apostrophes from Unicode "right single quotation mark" (U+2019 or U+2032) characters to their ASCII apostrophe equivalent (U+0027).

    There are other cases, most notably European addresses containing diacritical marks, etc. While I'm sure the developers could automatically convert these to the nearest equivalent roman…

    5 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  16. IOSS reporting for 'documents'

    We sell books, which occasionally are quite heavy. If a book or set is over 2 kg, we cannot use the 'parcel' field on Click & Drop. We have been assured that we can, however, send them as 'documents' as long as no personal correspondence is included.

    However, if I select 'documents' the IOSS box in the customs field disappears. I am aware that Click & Drop is not currently set up for IOSS reporting for items marked as 'documents,' but it is necessary for our particular business to be able to do so. Our customers have already paid the…

    4 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Show Package Format on Open Orders Page

    On the orders open page there are lots of headings to choose from to display or hide, but there isn't a way of showing if the items are parcels or large letters.

    4 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Store cancelled labels

    As a Click & Drop user, I would like to be able to view cancelled/deleted labels, So that I can better understand and investigate a surcharge supplement when I receive one.

    In addition, it would be useful to be able to see the Mail Item Tracking Numbers (e.g. 3205884730002DAF37E0D) in Click & Drop as this is usually what is displayed on invoice/surcharge supplements.

    4 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is something in plan, we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  19. Show Trading Name Logo on Open Orders Page

    Under the heading "Channel" there is a picture of a piece of paper and a shopping cart.
    When you hover over the "picture" it says which of our trading names we used on that order.
    We have an icon set in the preferences for each of our trading names, so why can't they be shown in the Channel instead of the same unnecessary picture for all trading names/channels?

    4 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  20. Print Address and Customs labels sequentially on 4 labels to a sheet

    Please add an option for customers using 4 labels on an A4 sheet to select, if they would like to have the address label immediately followed by the customs label without generating a new sheet of labels. The current system results in lots of blank labels, and the need to look carefully to make sure one assigns the correct customs label to the correct address label.

    4 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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