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  1. Lost in post items for click and drop

    I would like to be able to look on click and drop to find the letter/parcel in question and just click a button like customer claims item not received. would save sellers so much time rather than filling in the forms when all the information is all logged agains the order on click and drop.

    205 votes
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    84 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

  2. I would like to see the cost of the postage before I commit to apply postage

    We have no idea how much the parcel will cost. I would like an alert for each postal amount before I commit to applying the post especially for international mail

    194 votes
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    45 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Highlight combinable items

    Some ebay customers take a "buy one, pay one" attitude to ordering so I have 4 items that could be posted in one parcel to the same address, but because of the way they have ordered I have 4 orders in C&D. I then have to delete 3 and adjust the weight of the 4th.

    146 votes
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    under review  ·  39 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. postcode validation of addresses

    The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode…

    137 votes
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    32 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

  5. Integrate with Wix stores

    I’ve noticed almost every other ecommerce store is available to be integrated or something is in the works. If Wix could be added to this list it would be so helpful. Thank you

    93 votes
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    69 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you to everybody who suggested or voted for this idea. We are pleased to announce that we are reconsidering creating a direct Click & Drop integration for Wix stores. We cannot offer a timeline yet for when development will start, but all future updates will be placed here.

    Many thanks,
    Click & Drop support

  6. Would be useful to be able to order consumables and supplies directly from dashboard

    Would be useful to be able to order consumables and supplies directly from dashboard

    86 votes
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    under review  ·  7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Full view of delivery status on dashboard

    We can view a dahsboard of what deliveries have been posted out, but not the status. To avoid clicking on every . single . sent . item to see if it has been successful / if a card has been left / if a delivery has been attempted and will be re-delivered/needs attention (action from customer) / etc, it would be more useful if the dashboard seperated this out in an easy view. Then we could open the problem item tracking details for full information and take any relevant action, rather than have to hunt for any problems/delays. This would…

    72 votes
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    13 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    We can announce that we are in the initial planning stages of introducing this feature into Click & Drop. We cannot offer a date yet for when the development will be completed, as we are still working on a variety of other features and improvements.

  8. Click & Drop REST API

    Please provide the Click & Drop dedicated API that would allow the developers to implement solutions for the clients that are using C&D.

    It would be great if the API would allow to:
    - Login to C&D using the client user name and password
    - Look up order by specific fields i.e. channel reference
    - Download orders by its status or a date, i.e. all orders with the status new or label generated.
    - Ability to update the order status i.e. from "Label Generated" to "Shipped"
    - Ability to create orders and purchase postage

    This would allow the developers to…

    46 votes
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    19 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →

    We are currently developing an API to create orders within Click & Drop, and we will soon be in a position to offer early beta access for some customers within the next few weeks.
    If you would be interested in joining this beta program once it is ready, please email clickanddropfeedback@royalmail.com with the registration email address of your Click & Drop account.
    It is important that you provide us with the correct email address, otherwise we may not be able to find your account.

    Once the beta program is ready, we will send you a user message to let you know this has been activated on your account.

    We look forward to hearing from you.

    Kind regards,
    Click & Drop development

  9. 39 votes
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    under review  ·  41 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  10. Quick online report for missing or not delivered parcels/letters

    App or online tools for quick report of lost/missing parcels , this is not about compensation, only to make better service and make easy for you to investigate a missing parcel or find the problems.., for eg. report a postcode or full address or add a button on click and drop ( parcel not delivered/missing), . This can be perfect for large volume sellers, i lost many parcles and for me and many other sellers is not worth to report low value parcels/letters by the phone, so Royal Mail can't see any problems. so basicly, quick report will make we…

    38 votes
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    2 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  11. Print off all the dispatch notes PRIOR to having to generate postage

    From the New orders page you can select all orders and print off the dispatch notes without generating postage lables. These can then be used to pick and pack the orders PRIOR to generating the labels. SO if you have no stock for an order, you have not generated a superfluous label

    38 votes
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    under review  ·  4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Facility to add International Mobile number on shipping label

    RM International Helpdesk team are advising to be writing a contact number to help GLS with delivery to international addresses to improve success rate of first time deliveries.
    No option available on Click Drop to print additional information on shipping label -- so having to HANDWRITE on all international orders everyday

    UK Tracked has facility for "Safeplace" field on shipping label. Can you please make available a comments section for International Shipping Labels

    36 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow account mail users to access Barcode Savings rates

    On your website at royalmail.com/barcodesavings you advertise that those who post on account can save around 1p per item by printing a barcode on every label.

    We already print the 2D barcode through Click and Drop so why do we not have access to these savings? Either allow us to add the barcode or give us the discount as we're using 2D barcodes.

    34 votes
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    16 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  14. Remove postage cost from total order value on Custom Declaration label

    I just noticed with the latest Click&Drop update, the postage cost paid by the customer gets added to the total order value on the Customs Declaration label.
    I don't think that's correct, if the customer has to pay import fees these should be applied only to the value of the items purchased.

    32 votes
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    8 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
  15. The system does not check that the Postcode matches the first line of the address to avoid losted parcel caused by typos

    Really important - now that our address file is being imported in there is no check to match postcodes and addresses match which is caused through typing errors - needs urgent attention

    31 votes
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    5 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. We recognise the importance of this, and we are planning to include it in a future release. Unfortunately, we are not yet able to offer a time for when this will be completed.

  16. Show large letter / parcel on the label

    It's difficult when giving to the packing team for them to know if we have done a large letter or a parcel, as much as they can more or less know what they are on our end it would make it better for you also if they are organised perfectly into bags.

    30 votes
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    9 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi,

    Thank you for your suggestion to have the package size printed on the label.

    I have passed this to the Development Team for discussion and will update you with any information regarding this suggestion as soon as I have any.

    Regards
    The Click & Drop Team

  17. Delivery Status Report (To see ship date and delivered date in one view)

    Delivery Status Report

    I would like to see all the tracking / delivery confirmation shipment with a date of when they get delivered in one view.

    Many thanks
    Nick

    28 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow me to double check my orders before manifesting

    I would like to be able to check whether I have chosen 'letter' 'large letter' or 'parcel' after I have printed the label, but BEFORE I manifest.
    At the moment I can't see a way to do this, but I want to double check my orders for possible mistakes before I submit them :(

    27 votes
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    10 comments  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
  19. It would help a lot if click and drop sent an automated email to customers when a parcel is in transit

    I was on a web chat with click n drop and was advised they did not have the option to send automated emails to parcel recipients. Will click n drop be introducing this at any point?

    26 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add Depop as an integration on Click & Drop

    As one of the largest growing clothing selling platforms, it makes sense that this would be added to the integration options list.

    26 votes
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    5 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
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