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  1. Lost in post items for click and drop

    I would like to be able to look on click and drop to find the letter/parcel in question and just click a button like customer claims item not received. would save sellers so much time rather than filling in the forms when all the information is all logged agains the order on click and drop.

    217 votes
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    96 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

  2. I would like to see the cost of the postage before I commit to apply postage

    We have no idea how much the parcel will cost. I would like an alert for each postal amount before I commit to applying the post especially for international mail

    216 votes
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    51 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  3. Integrate with Wix stores

    I’ve noticed almost every other ecommerce store is available to be integrated or something is in the works. If Wix could be added to this list it would be so helpful. Thank you

    185 votes
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    116 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestions.
    We are pleased to announce that we have begun development on a direct integration for Wix.
    We cannot guarantee a date for when this will be available yet.

    Kind regards,
    Click & Drop support

  4. Highlight combinable items

    Some ebay customers take a "buy one, pay one" attitude to ordering so I have 4 items that could be posted in one parcel to the same address, but because of the way they have ordered I have 4 orders in C&D. I then have to delete 3 and adjust the weight of the 4th.

    148 votes
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    under review  ·  40 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. postcode validation of addresses

    The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode…

    141 votes
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    33 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

  6. Would be useful to be able to order consumables and supplies directly from dashboard

    Would be useful to be able to order consumables and supplies directly from dashboard

    89 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Sending dispatch emails for non-tracked Etsy items

    Currently, there is an option that allows Etsy to send dispatch emails for any tracked/signed items (which works great) but would it be possible to add the same functionality for the non-tracked items?

    83 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you all for your suggestions.
    Currently, Etsy require that a tracking tracking number is provided in order for any notifications to be sent out, so this is not currently possible for non-tracked services.
    We will investigate to see if it is possible to trigger this notification where a tracking number is not present.

    Many thanks,
    Click & Drop support

  8. Full view of delivery status on dashboard

    We can view a dahsboard of what deliveries have been posted out, but not the status. To avoid clicking on every . single . sent . item to see if it has been successful / if a card has been left / if a delivery has been attempted and will be re-delivered/needs attention (action from customer) / etc, it would be more useful if the dashboard seperated this out in an easy view. Then we could open the problem item tracking details for full information and take any relevant action, rather than have to hunt for any problems/delays. This would…

    75 votes
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    15 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all and thanks for your suggestions.
    We are pleased to announce we have been able to begun work on this feature. We plan to improve our order timeline, so that you can see exactly which stage of the process each item is in, including when your item is in transit, and has been delivered.

    Click & Drop support

  9. Hide postage cost option

    It would be handy to hide the shiping cost as its not necessary for the customer to see how much ive paid.

    67 votes
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    66 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions.

    Due to the feedback we have received, we have started to work on an option to hide this postage cost from labels.
    We expect work on this to begin soon, but we cannot offer a fixed date yet for when this will be implemented. Please keep an eye on the latest release information on our help pages.

    Many thanks,

    Click & Drop Support

  10. Click & Drop REST API

    Please provide the Click & Drop dedicated API that would allow the developers to implement solutions for the clients that are using C&D.

    It would be great if the API would allow to:
    - Login to C&D using the client user name and password
    - Look up order by specific fields i.e. channel reference
    - Download orders by its status or a date, i.e. all orders with the status new or label generated.
    - Ability to update the order status i.e. from "Label Generated" to "Shipped"
    - Ability to create orders and purchase postage

    This would allow the developers to…

    64 votes
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    25 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you to everyone who has already provided feedback so far about our API beta testing program.
    We are pleased to announce that we now have the capacity to add more beta testers to this program.
    If you would be interested in trying out this feature, please email clickanddropfeedback@royalmail.com with the registration email address of your Click & Drop account.
    It is important that you provide us with the correct email address registered to your Click & Drop account, otherwise we will not be able to activate this feature on your account. We will use this email address as the primary method of contact.

    We look forward to hearing from you.

    Click & Drop Support

  11. Add Depop as an integration on Click & Drop

    As one of the largest growing clothing selling platforms, it makes sense that this would be added to the integration options list.

    42 votes
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    6 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  12. 42 votes
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    under review  ·  42 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  13. Quick online report for missing or not delivered parcels/letters

    App or online tools for quick report of lost/missing parcels , this is not about compensation, only to make better service and make easy for you to investigate a missing parcel or find the problems.., for eg. report a postcode or full address or add a button on click and drop ( parcel not delivered/missing), . This can be perfect for large volume sellers, i lost many parcles and for me and many other sellers is not worth to report low value parcels/letters by the phone, so Royal Mail can't see any problems. so basicly, quick report will make we…

    40 votes
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    2 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Print off all the dispatch notes PRIOR to having to generate postage

    From the New orders page you can select all orders and print off the dispatch notes without generating postage lables. These can then be used to pick and pack the orders PRIOR to generating the labels. SO if you have no stock for an order, you have not generated a superfluous label

    38 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add intergration for Folksy

    Folksy is the UK version of Etsy, there is a lot of sellers on there who also sell on Etsy which you have integrated already. I think lots of Folksy sellers who are on CandD would benefit from this integration.

    37 votes
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    8 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  16. Facility to add International Mobile number on shipping label

    RM International Helpdesk team are advising to be writing a contact number to help GLS with delivery to international addresses to improve success rate of first time deliveries.
    No option available on Click Drop to print additional information on shipping label -- so having to HANDWRITE on all international orders everyday

    UK Tracked has facility for "Safeplace" field on shipping label. Can you please make available a comments section for International Shipping Labels

    36 votes
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    3 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow account mail users to access Barcode Savings rates

    On your website at royalmail.com/barcodesavings you advertise that those who post on account can save around 1p per item by printing a barcode on every label.

    We already print the 2D barcode through Click and Drop so why do we not have access to these savings? Either allow us to add the barcode or give us the discount as we're using 2D barcodes.

    35 votes
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    17 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add integration with Squarespace

    Please integrate with Squarespace! Importing orders via desktop is a lot of hassle. I used to love this service when I was selling with Etsy and now it’s making me regret moving to my own website!

    34 votes
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    65 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bring back the option to REMOVE return address from labels.

    I'm posting from my residential property, I don't want my address plastered on every order!!

    Bring back the option to remove it like on the old DMO system.

    Plus there is no option to just open the PDF label in-browser and are forced to save it and then print.

    Bring back DMO!! The new one is a pile of junk and a total downgrade with a terrible over cluttered design/user interface. The old one was simple and perfect. This new one doesn't even download my recent orders half the time. JUNK!

    34 votes
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    19 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi L.C.,

    Thank you for your suggestion.

    Having the permanent return address on the label is a feature that has been carried over from DMO.

    I will be passing this suggestion, to be able to not have a return address on the label, to our Development Team for review, where we will also discuss the functionality to view the label in the browser without the need to download it to local storage.

    We do welcome feedback about the site as a whole, so I’d be grateful if we could contact you with regard to this. If this is OK, please post on this thread and I will get in touch.

    Thank you again for your suggestion
    The Click & Drop Team

  20. Recipient telephone numbers should be printed on postage labels.

    A lot of international countries make use of the recipient's telephone numbers to notify them of parcel delivery. Israel is a fine example of this.

    Yet even when I input the telephone number in C&D, it never ever gets printed on the postage label, therefore I have to put it onto the PDF image manually or place it in the surname field.

    We should have a setting whereby we can choose to display telephone numbers on labels or not and also choose to display them on all parcels or just domestic or just international.

    Would save parcels being returned which…

    33 votes
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    5 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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