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154 results found

  1. Add integration for Wix

    I’ve noticed almost every other ecommerce store is available to be integrated or something is in the works. If Wix could be added to this list it would be so helpful. Thank you

    299 votes

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  2. Merge and Split Orders

    Please implement a function to merge and / or split orders.

    215 votes

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    Hello. Please be aware that the IOSS scheme prohibits the merging or splitting of orders for the purposes of shipping. If your intended use is for shipments to the EU where the order is shipped under the IOSS scheme, you will be unable to merge or split orders for shipping. 


    Thanks, the Click & Drop team.

  3. Validate Postcode and Address Match

    The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode…

    155 votes

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    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

  4. Add intergration for Folksy

    Folksy is the UK version of Etsy, there is a lot of sellers on there who also sell on Etsy which you have integrated already. I think lots of Folksy sellers who are on CandD would benefit from this integration.

    48 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  5. Allow lost post to be reported through Click & Drop.

    Have click & drop linked to the lost post reporting system. So we can just click a button on the order to advise a customer hasn't received their item.

    27 votes

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  6. Add integration for Presta Shop

    I will like to see integration with Presta shop 1.7 and higher.

    22 votes

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    Hello,

    Thank you for your suggestion. This is not currently not supported but we will consider this in future developments.

    Kind Regards,

    Click & Drop Support

  7. Display Customer Phone Number On International Shipments

    Please add an option to add the customer phone number to the printed shipping label. This is necessary for some of Royal Mail's international delivery partners as they sometimes require the phone number to be visible in order to deliver the package to some locations/buildings.

    20 votes

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    Started  ·  Click & Drop Support responded

    Hello,

    Thank you for your feedback. We are currently working with our International partners to determine what if any phone number should be printed and where it needs to appear.

    Kind Regards,
    Click & Drop Support

  8. Remove Labels Awaiting Refund From Orders

    When a postage label is awaiting despatch it can be refunded. This is done when the wrong postage is selected is wrong or the customer cancels their order. The postage label remains at status awaiting refund for a number of days however it remains in the 'orders awaiting despatch' list. You may not want to despatch this order but can accidentally do so in the period it takes for the refund to go through. Could orders awaiting refund not be visible in the 'orders awaiting despatch' list but still be searchable from the drop down lists.

    14 votes

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  9. Show Postage Price in Orders

    In the Orders view there is no tab to see the postage price. I have to view separate data in 'Payments' and then reconcile. It would be helpful to be able to view and select this field on the overview for quick tallying.

    13 votes

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  10. Support Cloning Despatched Orders

    Often, a customer returns a despatched item to swap for a different size, etc. It is currently not possible to generate a new label using the name & address details from an existing despatched order. Instead, the label for the replacement item needs to be created from scratch manually. Suggest providing a new option in the drop-down "action" box when looking at a past label order, to create a new label order using the same name, address and contact details.

    13 votes

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    Hello, thank you for your suggestion. We are currently adding the ability to 'clone' manifested orders which will allow you to create new orders and labels with the same details as a previously manifested order. 


    Many thanks

    Click & Drop Team

  11. Pull Shopify Fulfillments for Shopify Subscription renewals

    The C&D Shopify integration needs to be updated to pull in shipments for both new Order and Fulfilment events to work with Shopify's new Subscription APIs.

    We are using the Shopify subscription APIs on our shop and when a subscription is renewed, Shopify adds a fulfilment to the existing order, they DO NOT create a new order. So none of the subscription renewals are being sent through to Click & Drop.

    Would it be possible for you to update your integration to cover this so that you are pulling in the data for both Order events and Fullfillment events in…

    13 votes

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  12. Retain Weight as Imported when Applying Postage in Bulk

    There is no way at all to bulk assign postage and retain the weight specified by Shopify for each order.

    I would love it if we could simply select all our orders of any one package format, go to Apply Postage and for there to be a tick box that enables it so all the weights already assigned to the orders are used, instead of inputting one weight for all the parcels.

    We also need a method of assigning the weight to orders before Applying Postage for manually created orders

    13 votes

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  13. Tracking: Show a shipment has been 'Collected'

    When using the "Book a collection" service, It would be nice if the scan that the postman did on collection would update the tracking status.

    11 votes

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  14. Unable to search orders that are manifested

    Hello. I used to be able to do this, but as of lately it doesn't work...

    Basically when I search an order ID or using a buyer's post code for example, then click the order (using the search bar/results in the top right corner), nothing happens! I want to view the order information, get the tracking number etc, but I am unable to do so! on manifested orders (if the order is not yet manifested, it allows you to check the details, but not once manifested).

    So imagine this situation (I am in now), a buyer asks me for a…

    10 votes

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  15. Add Integration for SquareUp

    It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.

    9 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  16. Paperless Manifesting

    Instead of printing paper for manifested orders, you could print off a thermal label with a unique 2D barcode for each mailbag that help identify the date, manifest and account holder.

    8 votes

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  17. Add integration for Open Cart

    Please, could you add Open Cart to the list of platforms available for quick integration? One of our websites is with the Open Cart and it is a pain to do every order manually.
    Thank you.

    8 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  18. Tracking status

    Tracking status, Click & Drop says this feature has been completed, but when I go to Reports, Manifested orders. The tracking status header is showing but there is no tracking information. Can this be sorted out as this would be very useful feature to keep check on the progress of our tracked mail we send via C&D without having to check each item individually .

    7 votes

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  19. 7 votes

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  20. Clicking an Order in the Search Box Doesn't work

    If I search for an order in the search box it will appear, but then when I click on the order in the search, nothing comes up. So as of now cannot see and view any historic orders and print off proof of posting or tracking numbers etc

    7 votes

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