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  1. faster integration with ebay and amazon

    Speedier downloading would be a welcome improvement. Constantly refreshing the page in hope that the orders will arrive so i can finsh up for the day and get to the post in these very limited windows we have to operate in now

    19 votes
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    7 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bold Print for more than 1 qty ordered for an item

    Prior to last release, any item that was ordered with a quantity more than 1, was shown in Bold. This has now disappeared. This was a very useful for order packing to ensure the right quantity is sent.

    Can you please reinstate this functionality.

    16 votes
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    6 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Remove the need to scroll down when applying postage

    When applying postage, its necessary to choose the size, then postage option and then scroll all the way down to the bottom to apply the postage.

    It would be much efficient to have all the information visible on the screen without having to scroll. There's a lot of free space that could be used to fit everything into a much smaller area.

    When a lot of orders need processing, this adds alot of extra time to the processing speed.

    16 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Amazon NL needed integration. No option for amazon NL on the integration page!!

    Amazon NL needed integration. No option for amazon NL on the integration page via C&D

    Thank you

    16 votes
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    6 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  5. Recipient telephone numbers should be printed on postage labels.

    A lot of international countries make use of the recipient's telephone numbers to notify them of parcel delivery. Israel is a fine example of this.

    Yet even when I input the telephone number in C&D, it never ever gets printed on the postage label, therefore I have to put it onto the PDF image manually or place it in the surname field.

    We should have a setting whereby we can choose to display telephone numbers on labels or not and also choose to display them on all parcels or just domestic or just international.

    Would save parcels being returned which…

    24 votes
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    5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. scammers address highlight

    RM and online sellers are in the same boat. We are calculated that about 10% of the customers abuse the system and claim that they not received orders. RM cover this loses, but it would be much more easier if the address would be marked as a risky and this will allow RM and sellers to save money.

    10 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Confirmation in your account when Mainfest is scanned and at royalmail sorting office

    Over easter we had to many orders go missing which is starting to badly effect our business.

    In our account should be confirmation when mail is scanned at royalmail sorting offices. At the moments it's just blinded trust.

    We need some form of reassurance our post is not being stolen by royalmail :/ At moment it looks like theft. There just to many gone missing from the last 2 weeks.

    11 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. I would like to see the price of each order, so I know what I am paying. With fuel surcharges and VAT it is often quite complicated!

    I know we are given prices but when you then have to calculate VAT and fuel surcharges it does get quite confusing. It would be so much easier if each order showed the price before postage could be applied. I am often using couriers as I am not confident that RM will give me a better price. Can this be done please?

    8 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Manifested orders - ability to recreate a new postage label with the same customers details on.

    When a customer places an order and its processed and manifested.

    There are times i need to resend an order out to the same customer. Could be to replace a faulty item as an example. Rather than having to recreate a postage label from complete scratch. It would be good to go to the manifested order and have the option for a drop down "Re-Create Postage Label" along with "Re-Generate Paperwork".

    This new "Re-Create Postage Label" option goes straight to creating a "New Order" but has all the customers name and address in already. Which saves having to enter it…

    23 votes
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    1 comment  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Reinstate the SKU improvements which were lost on introduction of new label designs.

    Could you please reinstate the improvements which this forum called for and Click & Drop team developed and released a few years ago, but were then recently lost when the new label designs were released.

    Namely as follows:


    1. Increase SKU length to 40 characters.
      Improvement previously released in May 2017.
      https://clickanddrop.uservoice.com/forums/399930-general/suggestions/17025115-when-the-sku-number-is-displayed-on-the-label-it-o


    2. Previous label design displayed the quantity in BOLD if it was more than 1.
      Improvement was lost with new label design, causing me 15 customer complaints with missed multiple quantities.


    3. New suggested SKU improvement:
      Currently, when there are 4 or more SKUs on one label, the 4th SKU is…

    5 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Why does it take C&D nearly an hour to fetch labels from ebay?

    Can you please speed the up? It's really annoying and if the timing was against us we might miss the pick-up for those items for that day.

    10 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  12. Combine or merge orders... Customs data

    Merging or combining orders has been suggested several times by now... and declined. However something needs to be done as I have two orders going out with the wrong electronic customs data. This is what happens:

    Customer buys two items separately but wants them shipped together. I have two orders on Click and drop app. The other I have to mark as dispatched by other courier and the other I have to add an item to.

    I can add the item, and individual price in the system, but there is no way I can alter the total of the purchase…

    30 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can Royal Mail international standard be tracked? I mean we get a refernce number and would be great if at least would say delivered.

    I think would be great and a piece of mind for sellers to be able to see if item is been delivered throught standard international. We have the option via uk already. Why not international ? Most of the time we cannot figure out if items are lost or of customers lied about it. At the end of the day they have a reference number and a scanning code. That would be amazing. I know will be denied but I wanted to try anyway💜💜💜

    5 votes
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    1 comment  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fuel surcharges

    Can someone from RM please explain why the Fuel surcharge which increased from 3% to 4% on 28 January 2019 has not been reduced as fuel costs are at an all time low.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. CN22 missing and wrong info on new design

    Since the latest update the country of origin is missing on the CN22. This was there before! So something has gone wrong since the change.....

    Also just seen the £ total box is wrong as well.... I have just posted two items each £15.70 so a subtotal of £31.40 plus postage the total should read £39.82. The customs total on the new layout form is £62.80!
    There is also a box saying VAT number? What's this for? Should this show my VAT number or the person I'm posting it to?

    9 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Create a Delivery Status Report

    PLease can you create a report that shows Delivery Status for manifested orders.

    Then customers can proactively see


    1. Lead time between despatch date and delivery date

    2. If there is a problem with an order before an end customer gets in touch

    10 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. new label design, then old label design

    just wondering why the new label design only makes occasional appearances.. everyday a different story, Today's first batch are old design and then next ones are new design. Why is there no consistency?

    6 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  18. Please put an option to hide postage paid on click and drop , clearly it s a thing that all small businesses want. Thank you

    This option is needed for small business. For large letter ,parcel (over 100g) , parcel over 250gram etc, there is a huge difference in prices for international and can happen that cost less or more . The customers will complain, they don t think about how much cost us packaging, elvelopes, ink, labels , stickers, etc etc. Please we really need an option to hide asap.
    Other countries have tracked and very low cost. I had an item posted tracked for only 5 dollars from usa and other companies doesn t show price at all. I really don t understand…

    4 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  19. intergration with Amazon

    Hi Team

    Not sure if you're aware but Amazon have now launched in Netherlands and we are currently unable to intergrate with them, as it is not an option to select.

    Would it be possible to add an option so that we can do this?

    Thanks

    2 votes
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    3 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  20. Bug - restore Country of Origin to new CN22 customs labels

    The recent version (April 2020) of the CN22 customs label shows Harmonized System Codes, but no longer prints Country of Origin. Please fix.

    6 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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