General
279 results found
-
Feedback for new Click & Drop page interface
I was sad to see that the old interface will be retiring on 31 Jan as I much prefer that interface when it comes to user friendliness.
May I suggest the following to add to the new interface:1) add a Country option in columns so that I can sort the orders by Country, this was present in the old interface but not the new one.
2) allow the expanding of further information of an order within the page itself, instead of opening to a new tab. (an expand all button would be great too) I've looked into the settings…
25 votes -
Scan ALL RM48 and RM24 2D barcodes.
This situation has persisted for too long. It's imperative that ALL RM 48 and RM24 2D barcodes are scanned. We cannot accept liability for lost items when the postal service fails to scan them. While we can claim for the postage, it would be significantly advantageous if these 2D barcodes were consistently scanned upon delivery. Many remain unscanned, and Royal Mail's excuse of it not being a priority is unacceptable. Their latest advertisement emphasizes the importance of their services for businesses, including the choice of delivery speed and online delivery confirmation. We demand 100% compliance with this service. The financial…
6 votes -
Update Tracked 24/48 to collected when Business Collection takes place
Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?
It was impemented for personal customers last year:
https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collectedSecond class post tracking is fine and shows the following message when the driver collects:
"An update will only be provided when we attempt to deliver your item"But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
"We're expecting it
The sender has advised they have despatched your item to Royal…10 votes -
Support Adding Credit to Accounts to Reduce Card Payments
Have the abililty to pre load the account with funds so that we don't have to authorise a credit card transaction or paypal transaction every time we produce a label
24 votesHi and thank you for your suggestion. We are considering ways to support payments without having to supply your card details for each transaction.
Many thanks
Click & Drop Team
-
Make it easier to find out how much one has been charged for each item
It is far too difficult to find out how much one has actually been charged for an item. If it is on the system at all it is not easy to find.
It is very frustrating9 votes -
Please add the delivered DATE to the manifested orders status column.
At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.
This would be so useful for an overview and finding out delivered date results for things like ebay cases.
16 votes -
Stop tracking numbers being generated for non-tracked services
Tracking numbers have recently started being generated for non-tracked services (e.g. BPL2 2nd Class). These are then being exported into integrated marketplaces, breaking the tracking functions and causing a large number of customer complaints and confusion.
Can this please be corrected as soon as possible.
2 votesThank you for your feedback.
The fix for this issue is currently in development and is expected to be released in the near future. We will make sure to publish an update to this page once it is completed.
Kind regards,
Click & Drop Team
-
Make the manifest smaller, its wasted paper.
Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them…
6 votes -
Make the check box for each order bigger on the new orders page
When scrolling down new orders the check box is so small - cant it be bigger - its easy to click just off it then it opens the order and you have to close it.
Please make it easier when processing lots of orders but not checking them all.
7 votes -
Overwrite existing product data: Not updating...
Overwrite existing product data: Not updating... Can this be looked at as there seems to be an issue with this?
2 votes -
9 votes
-
Retain selected items after applying postage
If you tick certain orders in the 'New Order' folder and apply postage to an order all the ticked items are de-ticked.
It use to be that these ticked items were retained as ticked. Please change this back.
Please can you re-add this feature.
6 votes -
Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland
When orders from Ebay, Amazon and other channels come through to C&D via the API, it would be extremely useful if the destination country could automatically show as the relevant Jersey/Guernsey not Mainland UK, as the customs label does not automatically generate without this. Ebay orders and most amazon orders to Jersey and Guernsey appear as "mainland UK" but with Jersey or Guernsey postcodes.
5 votes -
collection
Add a filter to orders with field "collection booked or not". This will allow us to easily see which orders do not have a collection booked yet and book it if so.
2 votes -
1 vote
-
Add 'Store Postage Method' to the API
Currently via the API, there is no way to tell Click and Drop which shipping method you intend for the order to be shipped. You are only able to setup rules based on price.
The 'Store Postage Method' is only currently able to be used for integrations which Royal Mail themselves have written. This is a strange practice and makes the API only half feasible.
Please add this or another new parameter so we can specify our postage method by name rather than price.
1 vote -
Access to International Heavier through click & drop
If I want to send an International Heavier parcel I cannot do this through Click & Drop. This tends to mean I don't use this service as it is not part of the click & drop offering. As it is a Royal Mail service I do not know why it cannot be included.
1 vote -
Automatically Remove Dispatched Orders from Click and Drop, if sent through marketplace.
When orders are marked as dispatched on eBay, Etsy, or Shopify, they should automatically be removed from the "awaiting dispatch" section in Click and Drop.
Currently, orders remain in the pending section even after being dispatched through these platforms, which causes confusion and extra work. Improved marketplace integration is needed to ensure Click and Drop reflects only the orders that are still awaiting dispatch.
1 vote -
Allow orders to import from WooCommerce with status' other than "Processing"
Please allow order to be imported from WooCommerce integration with order status' other than "Processing".
As with many stores we take Pre-Orders and Back-Orders for out of stock items, we use custom order status' and the "On hold" status to separate these from newly created "Processing" orders.
We then can't have these import into Click & Drop properly and have to make them manually as Click & Drop can't see anything other than "Processing".
Please create an extra field in the settings page where we could write in the extra status' we want to import. Or have the plugin scan…
1 vote -
Allow "Send tracking with order notes" to be turned on without "Mark orders as dispatched" turned on
Please allow us to turn on the option to send customers the tracking number via Woocommerce order notes, "Send tracking with order notes", without having to enable the "Mark orders as dispatched on channel" option.
We regularly have customers order multiple items, some of which may be back-order or pre-order items. When we receive these orders we often ship the in-stock items straight away, while keeping the order "On hold" until the back/pre-ordered items arrive.
We can't turn on the "Mark orders as dispatched in channel" option as this would automatically mark as Complete orders where there have been partial…
1 vote
- Don't see your idea?