option to drop off has been removed from posting larger letters - I don't want my items collected, I won't be at the premises, I'm 50m from a post box and I want my item to be sent the day i purchase the postage. Why on earth has this option been removed??

Please implement a function to merge orders together.

Thank you

With the new accurate weight pre advice coming into force on the 28th March, allow customers to manually input the weight of each order into the open orders screen prior to applying postage. Only current way is to apply postage individually to each order which is time consuming. With same sku's having different manufacturing weights and packaging having different weights depending on how much is used or if an order has multiple SKU's its impossible to accurately enter the weights into the SKU database.

We need a Real Time tech issue reporting. There a lot of tech issues and no way to report them in real time so that the tech team can quickly be alerted.

When a label refund has been accepted, the order moves back into the 'Orders Ready for Printing' session. If you have orders in there that you haven't purchased yet, this can lead to re-purchasing the refunded label. You may find yourself stuck in the cycle forever 😱

Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?

Add Safeplace option to collection address

Share notifications of purchases with all users on an account, so that all users can keep track of purchases in the absence of the booker, and there is less risk of duplication.

As well as the option to have email and sms notifications sent to the customer, it would be really useful to have the same notifications sent to the sender. Thank you!

As it stands I have to go through two separate processes to:

(a) pay for postage of a package in Click & Drop
(b) go to a different screen to book a Collection.

Could you please integrate these two processes so we can optionally arrange and pay for a collection when we buy the postage.

It will make our workflows shorter; we only have to pay once rather than twice under the current system. This will save us time

Now that Germany requires sellers to be registered with LUCID to send into Germany, we need a place in C&D to enter this information. Etsy has implemented LUCID support

Either let people know before attempting to book multiple parcels at the same time or allow multiple items to be collected when booking. Very stressful when paid for 11 postage labels and then trying to book in the 11 items for collection and the booking errors out and therefore no way of booking a collection even after speaking to someone on the phone. Stressful and time wasting

If a user has accidentally moved an order to Dispatched, you can no longer book a collection for it. We tend to batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.

It is very frustrating when you pay to produce postage labels, then the email you receive says 'QR code unavailable'. This happens occasionally for no apparent reason. It also happens consistently if the addressee has special characters in their name, like Jürgen.

You then have to wait over a week to be refunded. Even if you call customer service, they will refuse to refund earlier and tell you to wait.

1. Your developers should receive alerts each time this happens.
2. There needs to be an option to request an immediate refund if the QR code / label fails to generate.

The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.