As a newbie to Click & Drop, I've found the whole process of signing up and getting setup rather painful. I can see that once it's all working, it will really help our business however I do feel the process could be made much easier. 1 initial training video covering the whole process would be most helpful!

I've had to chase things the whole process through, from prompting RM to send a voucher for a Zebra printer, to having issues to logging into my OBA account (still ongoing - no-one has got back to me after contact support a week ago, we're locked out of our OBA account).

We've now ran out of mail sacks, which I did order 10 days ago so we'd have a continuous supply, but they haven't turned up. Our post office don't have surplus to provide us with, so we've invested in a service we can't currently use :( I notice from comments on the shop that others have ordered sacks and they haven't tuned up either.

This could be such a succinct system, please sort it out Royal Mail!!

Tubes can be a maximum of 90cm long and length plus 2x diameter of 104cm, but how do I find out what that costs?
If I go via the button 'Buy online postage' to https://send.royalmail.com/send/youritem?compensation=20&country=GBR&format=SmallParcel&weight=500&weightUnit=G there is no way to find what postage is due on a tube - please try it yourself. It seems to me that there is a missing link.

However, using Get a Price, at https://www.royalmail.com/price-finder, select UK, Parcel, then Medium Parcel, you will see the maximum dimensions of a tube. Therefore tubes within this size should go as medium parcels, so typically £5.90.
So why does your page not show this?

On Tracked 24 there should be a return to sender option if a aprcel can not be delivered.I have now got to wait for a daft 30 days before a parcel can be returned to me despite me ringing and asking for it to be returned to me.the tracking showed as being sent back but they decided to try again to deliver despite me clearly saying address is wrong and they are no longer there.when i tried to get it back here ,there is no option for me to do that and it has to be held for 30 days.I need the parcel back. madness.the customer can go on and get it redilvered or sent to an address in the same area but the business sender cannot ask for it to come back here.

When I come to the checkout page in Chrome - I try to click on the Paypal button and nothing happens. When I look in the Application console I can see 5 errors:

checkout.js:2822 ppxoxcppbutton_error Object

Error: No ack for postMessage zoid_init in https://www.paypal.com in 10000ms

at cycle (<a rel="nofollow noreferrer" href="https://www.paypalobjects.com/api/checkout.js:5354:69">https://www.paypalobjects.com/api/checkout.js:5354:69</a>)

print @ checkout.js:2822
log @ checkout.js:2915
error @ checkout.js:2951
loggererror @ checkout.js:3984
proto.logError @ checkout.js:10622
proto.error @ checkout.js:8885
(anonymous) @ checkout.js:8688
proto.dispatch @ checkout.js:1028
proto.reject @ checkout.js:994
proto.dispatch @ checkout.js:1024
proto.reject @ checkout.js:994
(anonymous) @ checkout.js:1011
proto.dispatch @ checkout.js:1028
proto.reject @ checkout.js:994
(anonymous) @ checkout.js:949
cycle @ checkout.js:5354
checkout.js:2822 ppxounhandlederror Object
print @ checkout.js:2822
log @ checkout.js:2915
error @ checkout.js:2951
(anonymous) @ checkout.js:25177
(anonymous) @ checkout.js:990
(anonymous) @ checkout.js:992
checkout.js:5354 Uncaught Error: No ack for postMessage zoidinit in https://www.paypal.com in 10000ms

at cycle (checkout.js:5354)

cycle @ checkout.js:5354
checkout.js:2822 ppxounhandlederror Object
print @ checkout.js:2822
log @ checkout.js:2915
error @ checkout.js:2951
(anonymous) @ checkout.js:25177
(anonymous) @ checkout.js:990
(anonymous) @ checkout.js:992
checkout.js:5354 Uncaught Error: No ack for postMessage zoid_error in https://www.paypal.com in 10000ms

at cycle (checkout.js:5354)

Please fix - this was working last week

The new click and drop website is atrocious. It is slow and cumbersome and totally counter productive
It is slow to activate key strokes, slow to load pages, inefficient and not flowing in design. I take it the person that designed it doesn't use click and drop website otherwise they would have known this new design is extremely poor quality in comparison to the old version and totally ineficient.
Full of unnecesary drawings on each page which are messy and distracting also cause page lag. Remove them, it's a website for adults to buy postage not a nursery school story book. 'Ocams Razor... less is more'
I could print off 6 labels on the old version click and drop in a matter of minutes - this new site is taking me 2 to 3 times as long because of having to wait for keystrokes to kick in and pages to load.

I suggest you go back to the designer and ask for a refund. Revert back to the previous version until you find a designer that can produce an efficient fast pace simple and effective design. Until then remove this awful beta version asap and don't trial another until it is fully functional

In the meantime I would appreciate a link to the previous old version so I don't have to waste any more valuable time fighting with this awful new one.

We send out a mixture of parcels up to 1kg in weight, and lots of large letters of various sizes. We only use C+D to generate a label and do not have any products in C+D so no weights are generated by it.

When we first started we were told we could group our LL into weights to get the best value and average them. So if we had one at 90g and one at 110g we could average them and pay for 2 at 100g. We do that for each LL weight group to get the best value.

We had a chap come and show us this and agree we could do it.

However because of how Click and Drop works, we have to do a separate manifest for each LL weight group. If we manifest with 2 separate LL weight groups in there, C+D or OBA - not sure which, lumps them all together and charges for the average on them all.
Some days we have to do 4 manifests !!

We have now been told we should not be doing that at all (probably because the weight now shows on the label - stupid idea) and we should be weighing every single parcel, putting the weight in C+D and that will calculate what weight band it goes in. Well I don't trust it to do that as it can't even keep 2 bands separate !!

After we were told to do it like that we contacted "sales" to ask if this approach is correct and was told "yes that is how it works -you just put the average in online."

The thing is, we can't even test it to see what it does because the only way to know what it will do is to manifest which we then get charged for.

We can't afford for 30+ 95g Large letters to go at a higher weight just because we have 1 or 2 Large Letters at 700g's.

Please get C+D sorted so it works how it is supposed to.