General
310 results found
-
Add a postcode space checker for integrated orders
Please add postcode space checker for integrated orders.
The post codes are entered within Etsy by the customer and some of them don't add a space SK115LZ instead of SK11 5LZ. The orders are then integrated with this mistake.
These customer orders are delayed within the RM system and I invariably have to refund their order due to late delivery. Then I have to refund my order with the Royal Mail software.The space checker could flag this or ideally see the error and add a space
1 vote -
SKU should be included in spreadsheet
HI when we download disptached orders and manifested orders' spreadsheet, SKU is missing. Could you please add option where we can see SKU's also. Thank you
1 vote -
Automatically import images from marketplaces!
PLEASE make it so images import from marketplaces (eBay, Amazon etc) to help prevent mistakes when sending incorrect items etc. I don't know why this isn't the case already. Uploading a CSV is not viable for most.
1 voteThank you for your suggestion. We will consider it for a future release.
-
Let me remove the wrong address from Click & Drop!
Every single time I try to send an item on the "Where are you sending it from" screen it brings up the wrong address and name. I cannot change it, I cannot remove it, I cannot overwrite it. I have to manually fill in my address every single time I send a letter and it's really really REALLY annoying. Fix it.
1 vote -
Bug: Mobile View - Horizontal scroll bar not working
I am no longer able to scroll along the order lines when viewing the site on my mobile phone. Currently using chrome.
1 vote -
Import Shopify Order Tags
Import Shopify Order tags and allow for updates coming through. Tags are used on orders in Shopify to manage deliveries including planned shipping dates.
1 vote -
Click & Drop API to also include product SKUs
The Click & Drop API could be significantly enhanced by including product SKUs in the order data. SKUs are essential for accurately tracking and managing inventory, as they uniquely identify each product, reducing errors and improving order reconciliation. Including SKUs would streamline inventory updates, enhance reporting and analytics, and enable seamless communication with third-party systems like ERP or CRM platforms. This addition would provide businesses with deeper insights into sales trends and product performance while ensuring faster issue resolution and more efficient operations. Adding SKUs would elevate the API’s functionality, making it an even more powerful tool for order management.
1 vote -
Make it easier to enter Recipient AIRN
I only realised that when you apply postage, if you view the contents, for some countries, you can enter the Recipient AIRN (tax ID number).
Odd that you cannot enter it when entering the package details only if you go to edit the contents.
Please make it more obvious and easier to find - I have been adding it to the address details until now because I did not spot this before.
1 vote -
Include Stock Location on Order Details
It would be very helpful to add the Stock Location to the order details screen. Currently if you want to make use of the Stock Location entry in the product data, you have to browse each product to find the location which isn't a very helpful workflow.
1 vote -
Give batches a reference other than just a batch number
We have multiple batches for multiples customers. It would be good if you could name the batch with a job number or a internal reference so everyone knows what the batch is rather than just a batch number. We have people manifesting the wrong batch by mistake as sometimes the quantities are the same. This would make it so much easier to differentiate the batches
1 vote -
fix the bug to make shipping rules compatible with Amazon orders
Please fix the bug to make shipping rules compatible with Amazon orders. Initially when we first joined Click and Drop we could have postage automatically assigned to amazon orders. It hasn't worked for quite some time.
Original Working Example:
Shipping rule selected all orders with the shipping method 'Amazon Shipping - Std UK Dom_1' and applied the appropriate shipping method.Then amazon changed the text string being fed through with their orders. For example 'Amazon Shipping - Std UK Dom_1 | Ship By Date: Feb 23, 2023, 23:59:59'
This still worked because there was a partial string match on the…1 vote -
Duplicating deleted or refunded orders.
When deleting an order you system often re-creates the deleted order causing accidental purchases which then have to be refunded, once refunded you then add the refunded order back into the basket with postage applied causing yet another accidental purchase sending us both in circles unnecessarily. Fixing this could save much time and hassle for youself and your customers.
1 vote -
Bug: Reports / Manifested orders "Tracking status" filter out "Delivered" not working
Im trying to find a list of orders outstanding delivery.
Usually you can go in -
Reports / Manifested ordersFilter column "Tracking status"
Filter out value selected above "Delivered"
But its not working - Delivered is still showing in the column after applying the filter
Doesn't look like the tracking status column is allowing filtering on the Reports / Manifested orders page
Anyone else able to confirm the same
1 voteThank you for your feedback.
We will try to resolve this issue as soon as possible. This page will be updated once this is done.
Kind regards,
Click & Drop Team
-
Put 'Customer Name' in Bold Font on the Orders Grid
Up until recently, the pending order list displayed the customer name in a bold font, making it easy to see each customer at a glance. As of this week, the bold has been removed, blending all the information and making identifying customers at a glance very difficult.
Please reinstate the bolt font for the customer name; it makes no sense to remove it. Thank you.
1 voteThank you for your suggestion. We will consider this change for an upcoming release.
-
Develop a Packaging Add on Weight Rule so that the system could auto apply postage to orders with more than 1 product in, saving hours!!!
Not being able to auto apply postage to orders with more than 1 product is a huge pain point of the process with Click and Drop and adds hours onto our day when processing hundreds of orders. The only problem i can see is that we have had to add packaging and inserts weight on top of the product weights into Shopify product listings so that when the weights pull through to click and drop and follow a rule through to automatic posting for single product orders they are absolutely correct and we therefore do not get surcharges for incorrect…
1 vote -
Switch over Order Number and Channel Ref on Dispatch Notes so relevant to the end user customer for comms and RM returns portal.
Currently on dispatch notes, the order number given is a Click and drop generated number that is not relevant or applicable to the end customer receiving goods . The Channel Ref is the actual end users (customers who purchased a product) order number and will match anything sent to them on emails . This is extremely confusing for the end user customer receiving the order , as the order number is completely irrelevant to them and its the channel reference that is their true order number. So when we ask the customer for their order number they give us a…
1 vote -
Click and Drop - Unable to Edit Currency
It would be helpful to be able to edit the currency for an order when entered incorrectly. All other aspects of overseas order can be edited, but not the currency. I have to delete the order and re-enter with correct currency.
1 vote -
Enable a Remember Me Login Option
Please enable a Remember Me auto login function.
1 voteThank you for your suggestion.
This is currently under consideration as we review the best and safest way to implement this feature.
Kind regards,
Click & Drop Team
-
AmEx Payment Acceptance
Please allow American Express (AmEx) payment acceptance.
2 votes -
Compatability With Woocommerce's Official Shipment Tracking Plugin
Woocommerce has launched their official shipment tracking plugin.
Please make click and drop compatible with it rather than sending tracking details via an outdated method:
API documentation:
https://woocommerce.com/document/shipment-tracking/
Alternatively, allow the sending of tracking details via order notes without marking the order as complete on woocommerce
OR
First send the tracking details into the order notes and THEN mark the order as complete.
All of the above allows tracking details to be embedded into the complete order email. RM's current solution does not.
1 vote
- Don't see your idea?