General
339 results found
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Tick box for Tubes
Once again I have received a letter stating that we have been given a surcharge for two items as you claim they were incorrectly declared.
Your surcharge notice stated that the items were 635mm x 78mm x 80mm.
The two items in question were in fact tubes that measured 635mm x 80mm diameter. Now, if your automated measuring system is unable to determine when it sees something that is obviously a tube maybe the time has come that you add another tick box to the Click & Drop UI.
All it needs is when at the point of selecting SMALL…
1 vote -
Exporting as XLS
Up until this week when exporting the manifested orders as an XLS sheet ONLY the columns that I have as viewable within Click & Drop have exported.
Since your current update, even though I only have the columns showing on the screen that I want to see in the XLS, when I export the data it is exporting ALL the data columns not just the things that I want.
It is a pointless exercise being able to select which data is visible if the export does something totally different.
Please rectify this asap
1 voteThank you for your feedback.
We are working on fixing this issue as soon as possible. This page will be updated once the issue has been resolved.
Kind regards,
Click & Drop Team
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Make Dark Mode Available
As someone who spends long hours working with admin panels on Click & Drop, I’d love to see a native Dark Mode option implemented across all dashboards.
1 vote -
Fix issue requiring labels to be regenerated
For a couple of months now labels haven't been generated after payment has been made. I have to return to the dashboard, seelect the transaction from the "Awaiting Dispatch" transactions, and the regenerate the label with custom positioning. Is this a known problem, or am I doing something wrong?
1 vote -
Add a 'Label Created By' Column to the Order Dashboard
We would like to suggest adding a column to the Royal Mail order dashboard that shows which user generated each shipping label.
This would be a valuable tool for handling post-shipment enquiries, as it would allow us to quickly identify and redirect any issues back to the individual who originally processed the shipment. It would improve accountability, save time, and enhance internal communication — particularly helpful when managing customer follow-ups. This feature would make a meaningful difference to operational efficiency.
1 vote -
Fix click & drop desktop wrong label bug
Nightmare bug today
I uploaded 6 batches - 23 orders in total today at 15:06pm
Click & Drop Destop downloaded all the orders into the Labels/Watch folder as usual with the correct filename(Order reference) e. 308150.pdf, 308151.pdf etcBut when I opened each pdf they had a different customers label in the pdf.
It turned out that all the pdfs in each batch contained the same label from one of the customers.That explains why I only had 6 correct labels out of 23 orders uploaded in 6 batches.
The csv Results and Processed files all look fine.
Please can…
1 vote -
Add claims function
I know this has been asked before, and it has been declined before - why? It would be far simpler all round if a claim could be directly started by a click beside the missing/lost/mis-delivered parcel? The current claims process is an absolute pain in the butt.
5 votes -
Allow notes to be added to label
When I send click and drop parcels, sometimes I need to be able to quickly show my partner which product he should be packing - if I could add this to the area that says "customer ref" on the posting label it'd help us a lot rather than having to hand write this info so it doesn't get mixed up.
2 votes -
Shopify Exchange Orders not Downloaded
When you create Exchanges in Shopify, it updates the original order, but as this order has already been sent, C&D won't download it again. This means that for every exchange that we do, we have to enter the details manually. C&D needs to recognise exchanges and download the order again please.
1 vote -
Requirements for the movement of goods from Great Britain to Northern Ireland
I know this has been mandatory from 1st May and was optional before 1st May (which we were doing) but it is very confusing which items are optional and which compulsory for B to C parcels.
We have all our customers addresses in the address book and then just "create order" as we just need the address label, we don't have a shop which is connected to C+D.
What we need is it being obvious which ones need the extra info when we create the order and then which sections are mandatory. At the moment it is just not obvious…
1 vote -
Don't require gray mailsack for 20 or less items
I am not having my gray mail sacks delivered and have been using bin bags for a long time now. I think maybe I am low priority because I don't have much to post (sales are slow atm) it would stop me having to constantly chase up mail bags and borrowing them from the post office if I could just hand them in or post them in a letter box as they are always large letters.
2 votes -
Highlight an order in 'New Orders' window
It would be nice to have the ability to change the background colour or to otherwise highlight an order for an extended period of time to make it stand out.
If we receive an order but the item is out of stock, we keep that order in 'New Orders' until such time as it can be fulfilled. This can be several weeks in some cases.
The risk is that we may inadvertently send this item out, along with the rest of the in-stock items by mistake which alerts the customer that the item has been shipped.
If we could highlight…
2 votesThank you for your feedback.
It seems that for your use case, the order tag functionality might be helpful. Tags can be added to an order at the point of order creation and then you could filter your grid so that orders with a certain tag are not displayed. For more information on this functionality, you can consult our help guide.
Please note that we are planning on improving this feature by allowing users to add tags at any point of the user journey and we may allow for using different colour tags too.
Kind regards,
Click & Drop Team
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Have an easier way to complain when you have incorrectly charged us for a wrong size package.
Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.
The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.
The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.
I first…
2 votes -
Air France CDG Terminal
At Paris's Charles de Gaulle Airport (CDG), Air France mostly uses Terminal 2, with the majority of its flights leaving from sub-terminals 2E, 2F, and 2G. While 2F and 2G mostly service European and Schengen destinations, Terminal 2E is where long-haul international flights are handled. airport, which is well-known for its contemporary amenities and well-organized design, provides a variety of services such as chic lounges, duty-free shopping, and a variety of food alternatives.
https://airlineterminalservice.com/air-france/air-france-cdg-terminal-paris-charles-de-gaulle-airport/1 vote -
combining taking postage and collection payment together
Right now, paying for postage and collection is done separately, which means making two payments.
It would be great if you could streamline this by allowing customers to pay for both postage and collection in one go. This would really reduce the hassle and make things smoother.
1 vote -
QR code for tracked returns
many customers dont have printers
1 vote -
Click and Drop Orders Page Colour change on Despatched.
Why have they today (20/5/2025) decided to change the colour box for dispatch to a pastel green (Which in sunlight look light blue)
The old Brown Dark colour made it more obvious when checking through to check all item had been dispatch correctly.
Just changed it without any thought. Obviously keeping some 3rd year Graphic Designer happy.1 vote -
Add an option to "Add Collection" to a package before the payment stage
If I want to send a package AND have it collected, I currently have to pay twice; firstly for the package then again to arrange the collection. Instead, why not have an option to add a collection as part of the Order Creation stage?
2 votes -
Address Book - Create Order
Is it possible to add function to bulk send orders from the address book. At the moment all you can do is bulk delete. We send out a monthly subscription, the addresses are contained in the address book. It would be great to select all the subscribers address in bulk and generate their shipping labels in one go.
Also i think there is a small bug with the address book. The very first a create order it does not work on first opening the address book, selecting a customer, on pressing create an order this does not work ie it…
1 vote -
Enable Safeplace instructions for home collections booked via a third-party (e.g., Amazon)
The website displays an error with reference code d1859c2e when attempting to add Safeplace details for a collection booked via the Amazon Returns Portal.
1 vote
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