General
431 results found
-
C&D Shopify app does not update
The RM Click and Drop Shopify app does not accurately update tracking and completed deliveries into Shopify. This afffects the shop account very negatively as deliveries show outstanding when they are not and have been delivered. Only about 20% of deliveries show completed.
1 vote -
fix the Shopify discount syncing because double-discounting is causing incorrect customs declarations
Currently, the Shopify integration is incorrectly appling discounts twice. Shopify provides the line-item price with the discount already applied and a total discount line so you can see what the total discount is. However, Click & Drop then subtracts this "Total Discount" field again from the order summary.
This results in an artificially low "Total Value" for the order. This is a significant regulatory risk, as it leads to the undervaluation of goods on CN22 and CN23 customs forms for international shipments.
Request: Please update the mapping to ignore the Shopify total_discounts field if line-item prices are already being pulled…
1 vote -
Large letters can no longer be used for shipment - doubling postage fees
This is complete madness. My items which are small and qualify in size and weight as a Large Letter, can no longer be shipped as a large letter but a small parcel, DOUBLING the shipping costs!
This is insane.1 vote -
BUG: Shipments can only be filled as 'Document'
What's going on with C&D lately? It's just covered in one problem after another. Today, I can't send any item in any other category but "Documents". But I am not sending a document...
I am unable to change the Declaration category to sales, commercial sample, gift, etc. It only allows Document to be selected. Any other attempts give the following error message:"A Personal correspondence shipment must use Documents Declaration category
*A Personal correspondence shipment must have zero value1 vote -
1 vote
-
Issues with payment of label
Sometimes after importing orders via .csv and following the payment screen after applying postage it will come back with 'sorry there has been an error' .. please retry.
You cannot retry it does not work.
When looking at the orders they are all listed as FAILED however you can go into each order, one at a time and reprint label and it will oblige. You cannot reprint labels for more than one item at a time when they are in this state.This has been bugging me for months as it takes plenty of unecessary time to manually select and…
1 vote -
The new import screen is awful, almost to the point of being unusable
The new import .csv file screen is shockingly bad.
When you import a file the entries are shown at the bottom of the screen. Each entry line takes about 50% of the screen height, thus when importing say 20 entries you have to scroll down 10 pages to find the IMPORT ORDERS button. Could we not have the button at the top and the bottom of the imported orders with a huge fix for the massive padding.1 voteThank you for your feedback.
A fix for the text padding will be released soon. This page will be updated once the changes are made.
Kind regards,
Click & Drop Team
-
Add Pay & Generate Labels With Collection
When you apply postage for an order, it would be great if you could pay for the postage and "book collection" on the same transaction. Currently, these have to be done separately, which is quite time-consuming.
1 vote -
paying for lables
When we joined royal Mail click and drop we were assured, and we checked twice, that once we had brought the printer for the thermal labels from you, the labels themselves would ALWAYS be free.
What with your subsidies for fuel because fuel is going up, subsidies for making your vans green (so why do we need the fuel subsidy) and peak subsidies to pay for more postmen when you are busy over xmas (surely the extra parcels sent should pay for postmen or you have a very bad business model), this new fee is yet another thing hitting small…
1 vote -
Revert to the old system for handing tabs in Click & Drop
Please revert back to the old system or at least give us the option of having tabs remain open or not when an order is clicked, for example, to amend postage details etc.
These tabs never used to stay open when simply amending postage details for an order.
Now you've created work for us by having to click to close tabs when there gets to be too many open for the browser to handle. This can happen 2-3 times per day in my case. More work for no gain.
This is especially egregious since it worked perfectly beforehand.
2 votes -
Sort your website out. When I try to print my label I am told to complete my Billing Address. I have completed my Billing Address !!!
Sort your website out. When I try to print my label I am told to complete my Billing Address. I have completed my Billing Address but still am asked to complete a Billing Address - what is going on !!!!!
1 vote -
Product Customer Code Length Issue
When shipping to the Republic of Ireland, a 10-digit customer code is required for customs clearance. However, in Click & Drop, the system only allows 6 digits to be saved.
As a result, we have to manually amend the customer code every time we create a shipment by API. If this is not corrected, the parcel gets held in customs and can be delayed for up to a month.
1 vote -
Product Customer Code Length Issue
When shipping to the Republic of Ireland, a 10-digit customer code is required for customs clearance. However, in Click & Drop, the system only allows 6 digits to be saved.
As a result, we have to manually amend the customer code every time we create a shipment by API. If this is not corrected, the parcel gets held in customs and can be delayed for up to a month.
1 vote -
add an option to send the manifest report as an email to the user
WDM online used to send an automated email after the end of day was run of the full manifest with tracking links, could this be added to the new systen please
1 vote -
Send an automated End of Day Email
WDM Online used to automatically send a email of the days manifest to us. Could this be added to the new system as previous?
1 vote -
Stop messing with default browser input styles.
Firefox is not displaying the state of checkboxes in the options.
This is because your inept webdesigner has chosen to incorrectly disable the default browser style for inputs.
input {
appearance: none;}If I remove this CSS, I can see the state of checkboxes in the options menus again.
Please fix this and stop messing with defailt browser styles.
Thanks
2 votes -
Frustrating wrong customs details on printed labels
The customs details on the printed forms differ from the customs details in Settings - Customs.
- The name of the sender is pulled from somewhere else and is wrong.
- Under the sender address it places the order number and store name from Shopify, which is not always the correct one.
Can we please have customs details ONLY what is added in the settings in the C&D account, and not pulled from elsewhere? I've gone in circles to try and change it to correct details and can't find where it collects these details from. I now have to white out and…
1 vote -
validate country in address
There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces
When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.
The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.
The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be…
2 votes -
Bring back S17 single label printing option
I am a personal customer who regularly uses Click & Drop and I have been printing my own labels for several years. As a result, I have a large stash of S17 labels.
I purchased three Tracked 24 labels today, but was not given the option of using the single label style, but instead could only print all three labels out on a single page.
Please reinstate the option to select the single label style - I suspect I am not alone in having label stock that needs to be used. I cannot afford to replace the labels I currently…
1 vote -
Include STAFF notes to appear on Dashboard
Please include STAFF NOTES to appear on DASHBOARD so staff do not have to open each order up each time
2 votes
- Don't see your idea?