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154 results found

  1. Make sure orders are marked as dispatched when manifested

    We are having on going issues with manifested orders not being marked as dispatched. We have been told the issue is resolved but still coming across orders on a daily basis - usually Special Deliveries that are manifest but don't say they have been dispatched meaning the tracking states that RM are still waiting for the order even thought it has already been dispatched.

    1 vote

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  2. Product parcel size/class to make auto selection

    For each of our products we have filled in the size and weight so it begs the question is why can this data not be used to auto populate the respective portions of the page where we apply postage to a single item.

    At present, we have to select "Parcel" and then "Medium" manually even though this is already established in the indivaidual product data.
    All our products have SKU's which are psssed on from both Ebay and our web site.

    It would save errors cropping up. Put the data in once correctly in the product and there will never…

    1 vote

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  3. Have a search function within the address book

    It would be really helpful to be able to search for addresses in the address book when they need updating, rather than having to scroll through all the orders. The present system is clunky and time-consuming.

    1 vote

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  4. Add integration for Crafter's Market

    Please consider adding an integration to Crafters Market. Thank You.

    1 vote

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  5. Be able to Manifest all or some items in a batch

    We have 175 items in a batch. All labels have been generated and items are ready to post. However 43 items are for overseas which we currently are unable to despatch due to Royal Mail. I can't just select the UK orders and Manifest. Should be able to Manifest items within a batch

    1 vote

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  6. Support More Than 1 Collection or More Items

    I can only book a single collection for any given day with a maximum of 10 items in a given collection.

    It would be convenient if more items could be collected in a single booking, or multiple collections booked for a given day.

    1 vote

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  7. Display Product full description in Open Orders Screen

    Display Product full description in Open Orders Screen.
    Abulity of seeing products that are going to be posted from Open orders Screen

    This will speed application of postage

    1 vote

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  8. Repositioning columns in the Open orders screen.

    Repositioning columns in the Open orders screen.
    It would be helpful to be able to drag and reposition order of columns in the Open Orders Screen

    1 vote

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  9. Size/layout to suit common thermal labels

    Have different options for label size and layout to suit common thermal label sizes, particularly for letter small parcel click and drop. If QR code has to be particular size consider having on separate label.

    1 vote

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  10. Multi select different orders for different products and apply the same postage

    As the product weight is already stored I want to be able to multi select DIFFERENT products and apply the same postage. So 20 orders are royal mail tracked 24 but are different products. At the moment you can only do this for items that weigh the same as you have to add the order weight again.

    1 vote

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  11. Assign postage rules by product name

    I want the system to be able to automatically apply a postal service based on the name of the product. You can do it by price but if a large letter size and a small parcel size has the same price then it wont work.
    As the order comes in I want it to know what service it is usually sent on and applies it automatically.

    1 vote

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  12. Removing columns for order details table

    The cog in the top right of the order details table where you can remove table columns is not a permanent change when you remove columns you don't need. it always reverts back. I can only see the first word of the product details name because there are so many columns.

    1 vote

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  13. Offer a tick box to allow for "No collection" when buying postage online so you don't have to take it out of your basket at the end

    Offer a tick box to allow for "No collection" when buying postage online so you don't have to take it out of your basket at the end

    1 vote

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  14. Tracked 24 - allow user to answer 'No' to 'Would you like to have your item collected?

    When entering Sender details in step 4 of the click and drop process for a Tracked 24 item there is a question : 'Would you like to have your item collected?'
    It is not currently possible to answer 'No' to this question. It is also not possible to remove the collection options at this stage.
    Royal Mail Support (in a telephone call) advised the way to do this is to proceed with a collection, use the 'Add to basket' button, and then once the item is in the basket, use the remove function to delete the collection service from the…

    3 votes

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  15. Update the system to show Tracked 24 and 48 items can be dropped off at post office

    I understand dropping off Tracked 24 and 48 items at a post office was not allowed until relatively recently.
    The 'https://www.royalmail.com/sending/uk/tracked-24' page clearly states 'Alternatively, you can choose to print and apply your own label and drop your Tracked 24 items off at a Post Office or at a Parcel Postbox near you.'

    However in several places, the web site and click and drop instructions have not been updated to reflect this.

    For example, the 'https://send.royalmail.com/' page has a graphic for the 'Print at home' option which suggests 'Take your item to a Post Office' but…

    3 votes

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    Hello, thank you for your suggestion. We are updating the text your have referenced in Click & Drop to show the full range of available drop off points for Tracked 24 and 48 hour services.


    Kind regards,

    The Click & Drop Team 

  16. Edit Package Contents use entered item weight

    New products in WooCommerce don't carry over the item weight to Click and Drop.

    For example: my 'New Item' is 20g, but my total package weight comes to 150g, after I apply postage it stores 'New Item' weight as 150g - the weight of the whole package.

    If I go to 'edit package contents' and enter the 'New Item' weight (20g), BEFORE I apply postage, it still stores "New Item' weight as that of the whole package.
    Is there a way of making it remember the correct weight?

    1 vote

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  17. 'Send an Item' through Click and Drop OBA

    I sometimes have to send one off business items as 'stamped' mail, or create occasional pre-paid returns label for customers.
    It's a shame I can't use my OBA to create first or second class mail that I can bung in a post box.
    Instead I have to do it via the standard Royal Mail Send and Item Now, which is a faff on many levels, especially when I have a business account sat there with all my details.

    1 vote

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  18. Make it possible to check the time slot that was booked for click and collect

    It would be nice if I knew what time my parcel was being collected at, I have had no confirmation or anything and there is nowhere online to check

    1 vote

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  19. Overwrite Existing Product Data option not working

    We have numerous products setup, but often the weight differs slightly on the final weighed package to what I have pre-set (default)for that product. This is usually down to variations with amount of packaging etc.

    Obviously this is not an issue for domestic posting as I can alter the final package weight when I get to the Apply Postage page.

    However, with international items I may need to amend the product weight to reflect this final package weight so that the CN22 information is correct. When I do this I do not want it to change my default weight for…

    1 vote

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  20. Allow pre-payments to be made on Click & Drop

    With the number of times Click and Drop payments have been down recently, my feature request is pre-pay. Parcelforce allows you to you add money to your postage account in advance. Each time you buy a label, the amount is deducted from this.

    If my feature request was implemented, it would allow us to generate labels as normal when the payment system is down, and reduce the number of statement lines for us to reconcile for our bookkeeping.

    This would be a game-changing feature for non-OBA Click and Drop users.

    4 votes

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