General
294 results found
-
Country specific hs-codes
When downloading order from Magento 2, Click and Drop downloads, if an hscode object is present under the Order->OrderItem object, please use this, falling back to the Products hscode if not present in the OrderItem.
Hs_codes in the OrderItem are order specific, and therefore country specific and this can be 10 digit HS codes.
Ireland are now returning to sender any items that don't include 10 digit country specific HS codes.
10 digit country specific HS codes are available under Order->OrderItem in my Magento store.
Please indicate and standardise in documentation how you download order specific 10 digit…
1 vote -
Senders Reference to be visible on invoice or invoicing reports
The invoice batches tracked parcels together the reports available only shows the tracking number RM have supplied making it impossible to reconcile against our own accounts. Senders Reference is supplied which is the reference we have for the order so believe this should be visible against the invoice somewhere.
1 vote -
Click & Drop Desktop - Print shipping label THEN Despatch Note
We have today moved over from Print Assist to the new Desktop app for Auto Printing.
Everything was fine during testing as we printing 1 label at the time. We then decided it was time to print a large batch of orders. So selected 37 orders for the same item and printed.
We are then presented with 37 tracking labels, followed by 37 despatch labels. No longer does it print the shipping label alongside the despatch label! So we now have to sort out each label and find its relevant depatch note (GDPR would love it if we accidentally sent…
6 votes -
Show the SafePlace for each order / delivery and allow bulk SafePlace assignment
There is no easy way to see the SafePlace for an order or delivery. You have to click "re-apply" postage for each delivery to see the current SafePlace. Also, you can't add SafePlace in bulk, which is really time-consuming.
1 voteThank you for your feedback.
We are planning to add the Safeplace value to the order details section of all orders to increase visibility - this page will be updated once this change has been made.
Kind regards,
Click & Drop Team
-
The RM app doesnt work on foldables with a change of orientation
See the attached screen shots and look at all the information vanishing when switching from portrait to landscape on the Honor magic v2 (a £1600 phone). It does exactly the same on the Samsung galaxy fold 5 too.
You have an issue with your reactive design not adapting properly to anything not in a 16:9 aspect ratio.
See the images attached taken moments apart, one in portrait and one in landscape. The RM app is the only app out of the dozens ai use daily to have this fault, so it is not a hardware issue, it's bad coding and…
1 vote -
Allow update tags
Can only set tags on create
Too inflexible especially when the orders in click & drop are created by some third party integration.
Would be super useful if we can edit tags even after an order has bee created
1 vote -
Allow filtering order by multiple values
Would be useful to filter by multiple order number, multiple post codes, multiple email addresses
1 vote -
Fix 'bring your label' feature, it doesn't work when re-booking collection
When re-booking collection or when adding multiple pre-paid items, it's not possible to add 'bring your label', it's a bug on your system.
Specifically, I was returning Nespresso capsules for recycling and could only add 'bring your label' to one out of 5 bags in my order.1 vote -
please explain how new 'Auto Print' will operate with API
We're concerned to see you're discontinuing support for the 'Print Assist' integration. Despite your claim that you had previously let people know about the new 'Auto Print' introduction from 1/10/24, with only 2 weeks to go, yesterday was first time your announcement was made on the CnD website and we have not had any email notification prior to this.
We use the click and drop API and not the C&D desktop app. As there is no "automatic print" of created labels with the API integration available (like there was with the Dropbox integration) we retrieve and send a label pdf…
1 vote -
allow us to retain/copy labels for cancelled sales order number to a new one
allow us to retain/copy labels for cancelled sales order number to a new one
1 vote -
Refunded labels appearing in the 'New Orders' section
After purchasing a label I occasionally have to cancel the label due to my customer changing the address, cancelling the order etc. After the label refund request has been accepted and refunded the order appears in the 'New Orders' section. This is very annoying because these old orders get lost amongst all my new ones and I accidentally repurchase the label! Starting the whole refund process again.
Please stop sending orders from refunded labels back into the new orders section.
1 vote -
Don't chage your customers MORE for saving you time and fuel
I think it is ridiculous to be charging 20p extra per parcel when a customer takes their parcels to a post office (which for me is a 3-minute walk to my local shop so if I am going there anyway I may as well drop my package off as well) instead of wasting Royal Mails time and fuel to come to pick them up from me at an unspecified time the next day, which adds an extra day to the delivery time, IF they actually turn up (which in the past they haven't turned up to collect).
3 votes -
Adding the department name to a label instead of the department number.
Before we manifest, we always check each parcel to ensure it has been coded to the correct department. Currently the only way to do this is checking on the screen, by adding the name to the label instead of the number would speed up this process.
2 votes -
Give customer full transparency on additional fees if a Click&Drop parcel is dropped off
You have a banner on the Click & Drop website telling customers that they will be charged extra if they drop off the parcel at a Post Office. It then says 'for more info, click here' and then there is a list of all the possible questions you could ask. It is not transparent and easy to find the charge. Having spoken to Customer Service today, I am told that I need to report this here at 'user voice' which I knew nothing about, but as she has told me that the additional fee is 20p, why not just state…
2 votes -
I suggest that you the windsor framework rules before 30th Sep 2024
It's only a month to go, so it would be good to see that click & drop can deal with the reporting changes
https://www.royalmail.com/windsor-framework?elqTrackId=3be5fb9a263146c186df18613d719100&elq=fd896d9bd60f4421ada0722b4e066ef0&elqaid=5181&elqat=1&elqCampaignId=6146&elqak=8AF5FF4DD74308558A58FC08C8BC94D954228B00775A06778A3D13337785143FE1D41 vote -
Support Tracked Returns for Click & Drop Personal Accounts
On Personal Click & Drop offer a returns service where I can generate a return, pay for it and arrange collection from customers house with PO to generate label. At moment I have to go in and change my collection address to cust address and then back again afterwards.
2 votes -
Import VOEC & Other Customs Scheme Details
VOEC number for Norway or other VAT system scheme's should automatically be pulled through from eBay / Amazon etc integration with their unique number, similar to how the IOSS number is pulled through.
2 votesThank you for your suggestion. We are expanding the range of data we consume from our third party integrations; we will consider VOEC and other Pre Registration Schemes as a part of these changes.
-
C&D API - Support Specifying 'Return Address' in Order Create Call
Currently, the only way I can find to set custom return addresses is by manually setting up a trading name for each one. We create labels in C&D via the API which means that the return addresses must be manually added in advance.
I would like to be able to set a custom return address for each individual label using the API.1 vote -
Allow sending of email notifications after items are dispatched
Customers often ask me to resend the tracking info. There is no way to do this currently. If there was a simple click box to do this, it would be great.
2 votes -
Print the Customer's Name on Returns Label
Allow the customer's name to be displayed on Returns labels. At the moment we have to cross reference their address on another system. It only shows their returns address, not the customer name.
1 vote
- Don't see your idea?