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263 results found

  1. no download of labels

    why now to we need to waste time and pc space by downloading labels/receipts BEFORE WE CAN PRINT THEM!

    1 vote

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  2. 1 vote

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  3. add Shipping Service to Despatch note

    It would be great for us to have the name of the shipping service for the order added to the despatch note under the barcode.

    This means when we take the label off the integrated sticker paper and stick it on the parcel we can check that the service on the thermal label matches the order. We use this with the Scan and print function.

    We are an online jewellery store and the despatch notes on C&D help unify all our selling platforms. I.E NOTHS, SHOPIFY, WOOCOMMERCE

    1 vote

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  4. Overwrite existing product data: Not updating...

    Overwrite existing product data: Not updating... Can this be looked at as there seems to be an issue with this?

    1 vote

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  5. Add a declaration box for those sending restricted items to tick

    When sending restricted items (a carving knife as part of a set in my case), the customer is asked to use the age verification service. However, having done that and before paying, they are asked to tick a box saying "I confirm that I am not sending any item that is prohibited or restricted in the UK or overseas", thereby in effect asking the customer to lie and thus potentially break the law because they ARE sending a restricted item. I have been told that what it means is that they are not sending a restricted item that doesn't comply…

    1 vote

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  6. Product details column, sort by A-Z

    In product details why can't we sort alphabetically, allowing us to print everything out in order?

    1 vote

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  7. Why when you generate labels, do you have to confirm every single time to move things to a new batch?

    We apply postage to all our products, then begin to print. Every time we generate labels now we have to confirm to move items to a new batch. Why? Just print the labels as before.

    1 vote

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  8. Make Product details column taller to show more SKUs

    Please can we make the product details taller to add 3 SKUS like it used to have

    0 votes

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  9. afternoon collection times

    Collections in the afternoon to allow same day dispatch on orders.

    1 vote

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  10. Reduce Font Size on Address Label

    When sending letter size packets to the US, I sometimes get them returned as "address does not exist". After some discussion with customers and their local postal service, it appears that USPS ONLY reads the last 4 lines of the address.

    Therefore if the first line of the address goes over 2 lines, their automated systems cannot find the full address (as it is now 5 lines long) and simply return the post!

    This does not happen on Large Letter / Small Packet as the font appears to be smaller.

    1 vote

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  11. Add option to print only postage labels without order information

    I would like to be able to print postage labels without out the order information included. I know you can have this as a spearate sheet but I do not want the order information at all as I can print a packaging slip from shopify already.

    1 vote

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  12. At login have an option to stay logged in

    I use the Click & Drop system integrated to my eBay account.
    Orders come in through the day and I find I am entering the login details 10 or 12 times in that day.
    Most annoying and frustrating waste of time.

    1 vote

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  13. Bug: Tracked 24/48 always need bank authorisation

    I'm hardly ever asked to authorise payment on my banking app for 1st and 2nd class postage, but as soon as I include a tracked service it is guaranteed to need authorising. It is starting to get annoying logging on for a £3.50 payment when no other website does this.

    1 vote

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  14. Include CN22/CN23 flag in 'Create orders' API response

    There is nothing in the API response to indicate if the shipment has a CN22 or CN23. This would make it much easier to script my system to request and print the correct label when required. Currently it attempts to print a CN22 and if the response from that fails it then tries to print a CN23.

    This system works fine but I'd like to use the new option to print the CN22 on the main label, so I need to know in advance if the order will have a CN22 or CN23. I know I could use the value…

    1 vote

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  15. Re-instate 'Product Details' into the batches page

    Since this function has been removed our order processing time has dramatically increased.

    Historically, we would batch our orders into product types, and then within the batches page, we would open that batch and it would show each product description, so we can quickly note the size or colour etc for each order.

    Since this has been removed, we either have to open each order individually, or we have to head back to the marketplace of each order and search for each one.

    Please re-instate this.

    1 vote

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  16. Include Printed Paper Rates for International Postage

    I haven't been able to find an option to send "Printed Papers" small parcels weighing over 2kg to International addresses.

    It should be possible to pay a supplement for each additional 250g up to 5kg but I haven't been able to find a way of doing it using Click & Drop.

    Is there a way, or could it be added?

    1 vote

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  17. make it easier for users to leave feedbacks on C&D, without having to make a new registration.

    I have just made a 1-line user feedback on how C&D works. To do that I had to register my email address, confirm the email link, set a new password and then log in. I am surprised I went through with it all. I'm sure there are a large number of people who got put off and stop trying to give you the feedbcack, as I would be myself most of the time. I prefer being able to just write the comment and submit. If you have to have user registration, it's better just to use your click-and-drop account details,…

    1 vote

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  18. bring back the 'back to orders' button which used to show up once you've applied postage to a batch. .

    That must be the most common thing to do at this stage, but now you have to work out what's the least inconvenient indirect way to get back there.

    1 vote

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  19. Filter by channel in batches

    We have a lot of Channels that we send items to every day and they have to be manifested separately. Due to the new and "improved" version of the site, checking batches now unticks selected batches. This has now made it harder to find group the channels together. I would prefer if you could just keep functionalities of older versions, but if you prefer making changes then allowing us to filter by channel in the batches section would be great.

    It would also be great if you didn't require me to clear the filters every time I import and apply…

    1 vote

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  20. Make it easier to see the postage paid on orders

    On the new Orders list, there is no option to see the postage paid. Even when you go into the order you no longer see it. It seems the only way to find out is to reprint the shipping label.

    1 vote

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    Thank you for your suggestion.

    Our team will begin working on implementing this feature in the near future. We will update this status when the feature is available in Click & Drop.

    Kind regards,

    Click & Drop Team

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