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218 results found

  1. B2B Shipping - outside IOSS

    When sending items to a VAT registered business in the EU even if they are below the IOSS threshold, there is no way of easily stopping the IOSS number being added.

    A simple tick box would be ideal to disapply IOSS to the order - even better if I could enter the EORI number of the recipient business.

    Currently the only way I have found is by creating another sender profile which does not have IOSS linked to it.

    1 vote

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  2. Set label formats depending on the user who's logged in, not for all users on the same account

    When you change the label size, it will change it for all users on the system instead of each user account. This can be frustrating when one user uses a 6x4 label and the other uses a 4x3 label. It would be better if there was a system where you can set it for each user or set as a global, just in case you had many user accounts.

    1 vote

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  3. increase image size in product details column

    Please increase the image size in the product details column. It is so small at present it is very hard to distinguish what the product really is.

    1 vote

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  4. Allow non business to use PDDP (Postal Delivery Duty Paid) service

    Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.

    I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.

    This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out…

    1 vote

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  5. Stops orders from being unselected if you accidentally open and then close one

    When selecting multiple orders manually, if you accidentally miss the tikbox it opens an order (that's fine), when you close that order however your whole selection is then unselected.

    1 vote

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  6. allow direct access to channel reference from customer order

    On the old click and drop system you were able to access the channel reference from which the customer had placed the order by clicking on the channel reference link which would be either Ebay, Amazon or our own website. This gave a direct link to the actual order placed by the customer. It also made it very easy to contact the customer if needed to discuss aspects of their order placed as well as view the actual items purchased by the customer. Now it is not an option and it makes it a more complex procedure by having to…

    1 vote

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  7. Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.

    Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.

    1 vote

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  8. Put the warning back on Orders with address Issues at checkout

    Why have you removed the warning triangle from the payment page where there is a character Click & Drop doesn't like?

    I've been trying to process a payment, but it just hangs on the payment processing page and doesn't accept the payment or create the labels.

    Because the warning triangle has disappeared I didn't realise that the issue was in an address.

    Better yet, stop not allowing orders that have a hyphen or comma.

    1 vote

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  9. The following is what the previous interface had and would like to get on new one

    1. RESET ORDER
    2. we could reset order and see the service changed instantly and could set dispatched by other courier with out going back to new order box.
    3. ORDER VALUE
    4. we could use low to high or high to low when making labels, would love to get that on new interface 3-ADDING SHIPPING SERVICE WHILE HIGHLIGHTING MULTIPLE OF THEM -We could highlight a bunch of orders orders while checking price customer paid to make labels accordingly
    1 vote

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  10. Feedback for new Click & Drop page interface

    Unfortunately the new interface is a downgrade form what we had.
    Once we select an order we want to add shipping method to, it takes you to a new page where you do not see what the order product was. So you have to go back again...unnecessary extra steps.
    these new designs should not be done by people that don't actually use the platform. You are making changes that make things easier for Royal Mail but harder for the customers. Totally illogical..

    This is another point that makes us move more of our business to other couriers..
    Royal Mail leadership…

    1 vote

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  11. Update Tracked 24/48 to collected when Business Collection takes place

    Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?

    It was impemented for personal customers last year:
    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collected

    Second class post tracking is fine and shows the following message when the driver collects:
    "An update will only be provided when we attempt to deliver your item"

    But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
    "We're expecting it
    The sender has advised they have despatched your item to Royal…

    1 vote

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  12. Revert back to the old interface.

    If it ain't broke, don't fix. The new UI is clunky and extremely frustrating to use

    12 votes

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  13. Move back to open orders screen when deleting an order from the order details screen

    When you are in the open order screen and you click an order which you would like to delete (for example if it is marked as 'dispatched by other courier'), it opens up in its own window (painfully), then you click the delete button however the order stays open and you have to manually close it. Very confusing at first because you are unsure if it has been deleted, now its just annoying.

    It would be a much better flow and much less confusing if it takes you back to the open order screen

    1 vote

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  14. Rule to allow certain products to print labels to different printers (paper and labels)

    Rule to allow certain products to print postage labels to different printers (paper and labels)

    1 vote

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  15. allow users to sort 'product detail'

    allow users to sort 'product detail'. I was hoping this would be in an updated version. Its what everyone wants and would make 300 orders per day easier to process. Usually it takes 1.5hours but this new version has increased it to over 2 hours as you have to hover over the order when they have ordered more than 1 item to see what they have ordered, whereas before i can see the 3-4 items they had ordered just from looking at the screen.
    Also if you try to highlight a product number or tick the tick box but miss…

    1 vote

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  16. Marking orders as despatched (option to clear Old Orders)

    =======

    Summary

    In relation to orders that have not been marked as despatched - Perhaps it would be helpful to:

    1) Ensure that the system ignores older orders as clearly they have been dealt with after a certain timeframe (1 week?)
    2) Perhaps offer a way to filter this section by date, and have the option to simply clear old items.

    =======

    Reasoning

    I have Click and Drop intregrated with Ebay. In my personal use case, there is one part of the Click & Drop worklow that I do not normally use - the "Mark Orders as despatched" section -…

    1 vote

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  17. Please make 'Order Details' auto-expanded on page load

    When I click on an order, which then opens it inside a new tab, the 'Order Details' section is hidden by default on page-load which seems silly.

    Please make this section visible on page load by default. It would save me one more click every time I want to view that information which is often the only reason I would ever click on an order to view it in more detail.

    Furthermore, in its current state of hidden by default, the content of the page is tiny (order no., name, address etc.) and only takes up half of the browser…

    1 vote

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  18. Status Heading

    With the new layout, it is hard to differentiate an order's status quickly by glancing down the column. Whether it says Postage Applied, or Label Generated, they are both the same width and colour. If Label Generated was a little longer (or vice versa) a quick glance down the column could identify those orders not yet completed. This was much easier to identify on the old layout.

    1 vote

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  19. Package Format - after sorting stay the same as user default

    Please Please make the columns in the new dashboard stick by user-selected input like it used to

    We batch all items of the same weight/ type together and print the labels
    We sort package column by weight
    as soon as the postage is applied we have to go back to the list via the dashboard
    The package column now resets itself to order number by default so I have to re-sort

    I did this 37 times today
    Please make it like it used to and stay in the order the user selects

    2 votes

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  20. Correctly Calculate 'CN22 Item Weight Total' & 'Postage Label Weight'. Add 'Package Weights' to Account.

    CN22 Item Weight Total is for the total combined weight of the items inside the package. The contents of the package. It should not be the same as the weight as shown on the postage label. These are separate things and should not match. This needs fixing ASAP as it can negatively impact customs processing.

    CN22 Item Weight Total can easily be calculated from the uploaded products in the system.

    Item 1 = 10g
    Item 2 = 10g
    Item 3 = 10g
    Total weight = 30g

    Very simple.

    The weight as shown on the shipping label should now be the…

    1 vote

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