General
503 results found
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improve quality of thermal labels
The thermal labels have a line down the middle of them. I thought this would get better after paying for them, but no. This line goes through the customs and tracking number. so I end up having to print about 10 labels to get just one that is ok.
1 vote -
Allow amend Channel Reference
If sending an item under warranty (for example) it would be great to allow an edit of a cloned order number (to then add a suffix of w to highlight it's a warranty or a digit {1, 2, 3} to indicate the number of times this has been sent). Just a simple way of using pre-existing data in a way that is suitable for the company using Click & Drop.
1 vote -
Boom
Boom
0 votes -
Revert to previous Click and Drop
Please allow users the option to revert to the previous version of click and drop. The latest version which was forced upon us without notice is shocking. Whoever created it has obviously never processed shipments as it is all over the place and unclear to see if address details have been input correctly
2 votes -
Creating address function
Have noticed after upgrade that the ability to enter data has changed and makes it more time consuming
1. create another - this I notice has been added back in, thank you
2. when 'creating another' the cursor would automatically go back to search for new data, you now have to click into cell
3. once you found the correct data, you could enter and the cursor would automatically go into the cell to enter name, you now have to click into cell
Please look at the above and help us enter the data as swiftly as we were able…2 votes -
Allow Channel Reference editing after cloning
We'd like to be able to edit the Channel Reference when an order has been cloned.
3 votes -
create an order page May 2026
So we have now been forced to use the new page layout without the problems being sorted.
The major one, which is VERY annoying, is that the Trading Name dropdown is at the BOTTOM of the page. This is important because, when you change it to a different one to default and then chose "create another" the Trading Name goes back to default!!
The only benefit to the old page (not the old old page just removed but the good old page which had create another and the name stayed put) was that the name stayed put.
With the trading…
1 vote -
Price of postage
Once I have an order and want to select a postage service there are no prices?!?
How do I choose a service if I can't see the price? Would you go to a shop and pay whatever the shop decides?
The prices fpor services might differ for each account but YOU know all that information so YOU can put it in.
2 votes -
Postcode address search
I have to write in an entire address to pull it out of a drop down menu. That's a rubbish feature. You may not know this but the UK is broken up into postcode. There are only a few addresses in each so why don't you let the use put in a post code and select the address froma drop down.
If you are going to have a "just start typing" search, then make the search results match what's typed in. I can type 70% of a full address and the results drop down still contains pointless way off results.
…
1 vote -
Customer EORI & UKIMS numbers addition to address book
Any delivery to Northern Ireland by a business now needs the customs declaration fields filling in to comply with the Windsor Framework. If there were fields available in the address book to store EORI and UKIMS numbers, these could be automatically added to a job rather than copy / paste entry, or manual entry which leads to errors. If the customer was not UKIMS registered and the account holder was declaring, the system could use the account holder's EORI number and UKIMS number stored in the company details field.
1 vote -
Add Order Weight to XLS Report Export
When exporting dispatched orders to XLS in the Reports area, include the order weight field. Our business is monitoring our carbon impact, therefore requires the weight in order to calculate c02.
1 vote -
Fix the new create order screen
The new C&D create order screen is a step backwards.
Retain the Post code while we go and check the rest of the address, like used to happen on the old screens.
And why add all the detail for the product and weight but not let us select the postage at the same time?
These new screens create more effort rather than less
1 vote -
can we have "Tubes" designation for click and drop? we have tubes in normal post an item but not in click and drop??
normal post an item has Tubes as an option to post things including sizes and weights, how come Click and drop doesn't have this, i use click and drop every day but have to use small , medium and large package pricings
thanks
1 vote -
1 vote
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Navigation of the website is incredibly difficult
The Royal Mail’s disparate collection of websites are impossible to navigate. One minute you are on the Royal Mail site, click a button and it looks like you are on Click and Drop (why are these even separated), then at another click you are on Parcel Force. Using the Send a Parcel button seems to randomly take a payment and produce a label but where is it? I have hunted high and low and it isn't in the Royal Mail collection of previous orders and neither is it in the Click and Drop collection of previous orders. I have the…
1 vote -
2 x 1D Barcodes on tracked lables
Some labels I receive from other shipping systems now include 2 x 1D Barcodes on tracked labels - the second same barcode where the "logo" can be applied to the bottom of the lable.
Click and Drop doesn't have the option to support this. Now baring in mind this 1D barcode is used for the automated sorting, I can understand why some of the big players are putting it on the label twice.
Is this something you plan to roll out to all users to help speed up the automated sorting?
1 vote -
Can't pay now with new update...
It's frustrating when tech developers with no experience at all in selling and using C&D create all the "improvements" to features - which only adds a new layer of problems and time waste instead of actual improvements.
The latest version makes it impossible to pay for the postage. The payment name and address is now fixed to the default sender address and you can't change it to anything else, or add payment details freely. The default SENDER address doesn't necessarily reflect the billing or card details.
1 vote -
Why do we need to enter billing name and surname everytime I purchase a label, guys that's time wasting exercise. Please sort this out
Why do we need to enter billing name and surname every time I purchase a label, guys that's time wasting exercise. Please sort this out. It's 2026 why this cannot be done automatically
1 vote -
user colum inside the ready for despatch window
i have multiple packers. and it would be good to see what and how much they have packed. they all have there own user login. but i am unable to filter the user to see what and how much they have packed. can a Colum be added so the users can be seen and filtered please.
1 vote -
Don't overwrite item price when copying customs information to all orders.
We want to copy customs information for all selected orders however this also overwrites the product price and we need the price to accurately reflect the amount paid for U.S. tariffs and IOSS to match
1 vote
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