547 results found

1. Shopify: add support for the order item return & exchange function

   Please update the Shopify connector to support Shopify's order return/exchange function. Currently, when this really good Shopify function is used, Click and Drop does not see the exchange item, meaning Shopify sellers have to create the exchange manually.

   How to action it:

   You need to update the Shopify connector to detect newly created or updated FulfillmentOrder records on previously imported Shopify orders. Create a new Click & Drop shipment keyed by Shopify order ID plus fulfillment-order ID, importing only remaining fulfillable quantities. Exchange fulfillment orders must be eligible based on their own creation/update date and release status, rather than the original order’s age, original payment event, or whether its order ID has already been imported.

   Please update the Shopify connector to support Shopify's order return/exchange function. Currently, when this really good Shopify function is used, Click and Drop does not see the exchange item, meaning Shopify sellers have to create the exchange manually.

   How to action it:

   You need to update the Shopify connector to detect newly created or updated FulfillmentOrder records on previously imported Shopify orders. Create a new Click & Drop shipment keyed by Shopify order ID plus fulfillment-order ID, importing only remaining fulfillable quantities. Exchange fulfillment orders must be eligible based on their own creation/update date and release status, rather than the… more

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2. Listing description all of a sudden overwriting Goods Description

   My Listing descriptions on Shopify are all of a sudden overwriting the Goods Description I set out in Royal Mail settings.

   My listing description is nearly 3000 characters long, so summing it up with the first 45 charters, produces a completely irrelevant goods description.

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3. Bring back the old version of the Edit Package Content feature.

   Please bring back the old version of the Edit Package Content feature. The new version is very inconvenient and unnecessarily complicated to use. It feels unintuitive, makes the workflow more difficult, and adds extra steps without providing any clear benefit. The old version was much more straightforward, efficient, and user-friendly.

   At the very least, users should be given the option to choose which version they want to use. If some people prefer the new version, that’s fine, but those who find it inconvenient should still be able to use the old one.

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4. Stop charging the £1 handling fee for none PDDP EU countries.

   The following countries do not allow pre-payment of the 3 Euro customs duty. Croatia, Czech Republic, Greece, Hungary, Lithuania, Luxembourg, Poland, Romania, and Slovenia.

   So why are you still charging the £1 handling fee?

   Is the logic too difficult for your IT dev team or is it the managers that are just too stupid to see the problem and instruct the team to fix it?

   Do better.

   Here's a thought as well. I had to use AI to find this list of countries so I didn't get any more surprises when trying to create a label. Royal Mail did not provide one, not even in the Click & Drop updates.

   You people are useless. These inept and stupid mistakes you constantly make literally cost millions of pounds in unnecessary charges, payments, and dev time.

   Do better.

   The following countries do not allow pre-payment of the 3 Euro customs duty. Croatia, Czech Republic, Greece, Hungary, Lithuania, Luxembourg, Poland, Romania, and Slovenia.

   So why are you still charging the £1 handling fee?

   Is the logic too difficult for your IT dev team or is it the managers that are just too stupid to see the problem and instruct the team to fix it?

   Do better.

   Here's a thought as well. I had to use AI to find this list of countries so I didn't get any more surprises when trying to create a label. Royal Mail did not… more

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5. Orders API rejects IOSS_DDP label generation that the portal "Apply postage" screen accepts for the same order

   Using the api the data makes it to Click and drop but will not print the label saying "Invalid data for shipping under IOSS"
   If I select the order and generate a label in the portal then all is good, but thats not how the behavious is for all other shipments using the API. UK items work fine in this way and MPR but get charged tax again when a marketplace order.

   The Orders API (api.parcel.royalmail.com/api/v1) doesn't currently support generating a label for an IOSS_DDP shipment via the API, even though the exact same order data works fine when postage is applied manually in the Click & Drop portal.

   We ship Amazon orders where VAT is already collected via Amazon's IOSS number, and need Delivered Duty Paid so the flat EU duty is billed to our OBA account rather than the customer (Amazon's terms require this - recipient-pays isn't an option for marketplace orders).

   What we're sending via the API: serviceCode BZX, deliveryTerm IOSSDDP, a correctly attached IOSSNumber, and the flat EU customsDutyCosts. The order creates successfully every time, but label generation then fails with:
   "labelErrors": [{"message": "Invalid data for shipping under IOSS", "code": "IOSSREQUIREMENTS"}]

   We also tried serviceCode MPR (rejected outright - "IOSS is not supported using the selected service to this destination") and BYH (rejected - "Service code 'BYH' is not valid for this account"). Deferring the label to a separate call after order creation fails differently: "Label generation only available for orders with postage applied status" - via the API alone, the order never progresses out of draft status at all.

   The telling part: opening that exact same order in the Click & Drop portal and manually clicking "Apply postage" with the same service and IOSS_DDP delivery term works immediately and prints a real tracked label. So the underlying data is valid - your own manual flow accepts it - but the API path doesn't.

   We'd like to be able to automate PDDP/IOSSDDP shipments to EU destinations via the API the same way we already can for domestic and USA orders, without needing someone to manually click through the portal for every EU parcel. Could Royal Mail either fix the API to accept the same data the manual flow accepts, or document which serviceCode/deliveryTerm combinations are actually supported for IOSSDDP via the API per destination country?

   Using the api the data makes it to Click and drop but will not print the label saying "Invalid data for shipping under IOSS"
   If I select the order and generate a label in the portal then all is good, but thats not how the behavious is for all other shipments using the API. UK items work fine in this way and MPR but get charged tax again when a marketplace order.

   The Orders API (api.parcel.royalmail.com/api/v1) doesn't currently support generating a label for an IOSS_DDP shipment via the API, even though the exact same order data works fine when postage… more

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6. Provide a webpage that details the "live" rates used by Click and Drop to calculate customs charges and tariffs

   The customs fees calculated by Click & Drop do not align with Royal Mail's published information and can vary depending on HS code and other opaque factors.

   This particularly a problem for the US but is also a issue with the EU post the July 2026 changes. As business we need to know before the order is placed how Click & Drop will calculate customs fees.

   All this needs is a webpage that lists the current rate(s) and calculation details ,i.e. does the same HS Code twice get charged twice or once for the EU, what additional fees are added for each EU state, what is the US tariff rate for good from China this morning.

   The webpage can be update as part of the DevOps pipeline for the Click & Drop service / app so it always reflects what the code does even if the documentation lags.

   Bonus points if customers can subscribe for notifications of any changes.

   The customs fees calculated by Click & Drop do not align with Royal Mail's published information and can vary depending on HS code and other opaque factors.

   This particularly a problem for the US but is also a issue with the EU post the July 2026 changes. As business we need to know before the order is placed how Click & Drop will calculate customs fees.

   All this needs is a webpage that lists the current rate(s) and calculation details ,i.e. does the same HS Code twice get charged twice or once for the EU, what additional fees are added… more

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7. Add an option to handle multiple items with same HS code

   The current Package contents form doesn't easily allow for multiple different items with the same HS Code, even though it correctly warns the user that the same HS Code has been used. The issue is that although the HS code may be the same for several items the price and weight may not be.

   For example lets say I have two widgets that have the same HS code ( they are the same type of thing ) but Widget 1 costs £2 and weighs 200g and Widget 2 costs £0.02 and weighs 1g, my customer has purchased 20 one and 13 of the other.

   To enter the correct weight and price I need to use two lines with the same HS code to correctly record the customs data. However the warning message and I assume customs fee calculation treats two lines as separate entries.

   Logically the interface doesn't need to change if the calculation counts unique HS codes rather than line items - so for the EU my example would be €3 not €6.

   However having the option to add an item with a Total Price and Total Weight for "things" with the same HS Code and origin is also helpful in instances where combining items would help keep the number of items under the limit of the space on a label.

   The current Package contents form doesn't easily allow for multiple different items with the same HS Code, even though it correctly warns the user that the same HS Code has been used. The issue is that although the HS code may be the same for several items the price and weight may not be.

   For example lets say I have two widgets that have the same HS code ( they are the same type of thing ) but Widget 1 costs £2 and weighs 200g and Widget 2 costs £0.02 and weighs 1g, my customer has purchased 20 one and… more

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8. Provide option/toggle to stop C&D from importing Prime orders from Amazon + a way to identify/filter Prime orders within the order grid etc

   Dear Click & Drop Technical Support Team,

   I am contacting you regarding an issue with the Amazon integration in Royal Mail Click & Drop that began affecting our account around 2nd September, creating significant operational disruption and risk of duplicate postage charges.

   Background:
   We dispatch both Fulfilled by Merchant (FBM) and Seller Fulfilled Prime (SFP) Amazon orders from our warehouse. Our SFP orders include both Next Day and Standard Delivery speeds. Because all Seller Fulfilled Prime postage labels MUST be purchased and printed directly via the Amazon Shipping / Buy Shipping portal, we cannot print labels for Prime orders through Click & Drop.

   Previously, we used a Click & Drop shipping rule to automatically detect incoming SFP orders and mark them as "Despatch by other courier". This ensured that SFP orders were safely closed out in Click & Drop without generating duplicate Royal Mail labels or billing us twice.

   The Issue:
   Around 2nd September, Amazon updated/standardised the shipping speed categories passed via the Amazon Selling Partner API (SP-API) to C&D etc. As a result, the "Store postage method" for Standard Delivery SFP orders now imports into Click & Drop simply as "Standard".

   Because standard FBM orders also import with "Store postage method" set to "Standard", Click & Drop treats both order types identically. There is currently no visible indicator, order badge, or rule condition in Click & Drop to differentiate a Standard Delivery Prime order from a regular Standard Delivery FBM order. If we set a rule matching "Standard", it flags all regular FBM orders too; if we do not, Standard SFP orders remain in the active queue, requiring time consuming manual cross-checking to prevent duplicate postage generation.

   Proposed Solutions:
   We kindly request that your product and integration engineering team implement both of the following enhancements:

   1. Amazon Integration Import Toggle for Prime orders:
      Add an import configuration toggle in Settings > Integrations > Amazon to allow sellers to enable or disable "Import Prime orders". Sellers who must always fulfil SFP exclusively via Amazon Buy Shipping could then prevent Prime orders from importing into Click & Drop altogether.

   2. Ingest and Expose the 'IsPrime' API Flag:
      Amazon's order payload in the Selling Partner API includes an explicit IsPrime boolean (true/false). We ask that Click & Drop:

      • Ingest this attribute and surface a visual "Prime" badge or tag in the Click & Drop Orders grid.
      • Expose "Is Prime = True / False" (or an automated "Prime" order tag) within the Conditions dropdown in Shipping Rules. This would allow sellers to accurately automate actions—such as marking Prime orders as despatched by another courier—regardless of what text string is passed in the postage method field.

   Given the very large volume of UK merchants operating hybrid FBM and SFP models, addressing this data mapping limitation would resolve a major pain point and prevent inadvertent double-labelling across the merchant community.

   We would appreciate this being logged with your technical and development teams, and look forward to your guidance on any recommended interim solutions.

   Kindest regards

   Dear Click & Drop Technical Support Team,

   I am contacting you regarding an issue with the Amazon integration in Royal Mail Click & Drop that began affecting our account around 2nd September, creating significant operational disruption and risk of duplicate postage charges.

   Background:
   We dispatch both Fulfilled by Merchant (FBM) and Seller Fulfilled Prime (SFP) Amazon orders from our warehouse. Our SFP orders include both Next Day and Standard Delivery speeds. Because all Seller Fulfilled Prime postage labels MUST be purchased and printed directly via the Amazon Shipping / Buy Shipping portal, we cannot print labels for Prime orders through… more

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9. Allow postage to auto apply on Shopify orders with more than one line item. PLEASE.

   Allow postage to auto apply on Shopify orders with more than one line item. PLEASE.

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10. Go back to your previous Customs forms

    Go back to your previous customs forms - Your new ones are a nightmare of additional complexity - don't work on Firefox and print forms too big for anything smaller than A4

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11. RM tracking page doesn't work

    RM's tracking page has disappeared completely and doesn't work at all. Instead, once you add the tracking number you get the 'get help' page.
    On that note, when will RM have better tracking? All other delivery provider has daily tracking updates, with RM I get constant complaints from customers that the tracking is not updated and they don't know what happened to their delivery. It's an endless waste of time having to deal with customers asking where their parcel is.

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12. You include refunded labels in "ready for printing" on the home page.

    You include refunded labels in "ready for printing" on the home page.

    Don't do that, it's stupid.

    Why would you do that?

    Can I work for your IT department? I am better than every single person currently working for you.

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13. Dear Royal Mail Customer Services, I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of s

    Dear Royal Mail Customer Services,

    I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of small tweaks could make it even easier to use.

    Recently, when posting an item in the early hours, I found it hard to scan the QR code from my phone. And once I'd progressed, it wasn't clear at what point the label would print, especially since the screen warns not to post unlabeled parcels.

    A simple prompt such as “Label will print after the next step”, would make the flow more intuitive. I also noticed that some screens have dense text that's tricky to read in low light. Larger key instructions and a clearer font could really help readability.

    Lastly, I reached a locker that was full, but only discovered that after starting the process.

    So an upfront 'no compartments available' message could save customers time.

    I really like the convenience of the locker network and offer these as suggestions in case they're helpful.

    Dear Royal Mail Customer Services,

    I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of small tweaks could make it even easier to use.

    Recently, when posting an item in the early hours, I found it hard to scan the QR code from my phone. And once I'd progressed, it wasn't clear at what point the label would print, especially since the screen warns not to post unlabeled parcels.

    A simple prompt such as “Label will print after the next step”, would make the flow more intuitive. I also noticed that some… more

    2 votes

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14. Dear Royal Mail Customer Services, I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of sma

    Dear Royal Mail Customer Services, I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of small tweaks could make it even easier to use.

    Recently, when posting an item in the early hours, I found it hard to scan the QR code from my phone.

    And once I'd progressed, it wasn't clear at what point the label would print, especially since the screen warns not to post unlabeled parcels. A simple prompt such as “Label will print after the next step”, would make the flow more intuitive.

    I also noticed that some screens have dense text that's tricky to read in low light.

    Larger key instructions and a clearer font could really help readability.

    Lastly, I reached a locker that was full, but only discovered that after starting the process.
    So an upfront 'no compartments available' message could save customers time.

    I really like the convenience of the locker network and offer these as suggestions in case they're helpful.

    Dear Royal Mail Customer Services, I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of small tweaks could make it even easier to use.

    Recently, when posting an item in the early hours, I found it hard to scan the QR code from my phone.

    And once I'd progressed, it wasn't clear at what point the label would print, especially since the screen warns not to post unlabeled parcels. A simple prompt such as “Label will print after the next step”, would make the flow more intuitive.

    I also noticed that some… more

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15. Allow a 10-digit customs code within Products and Uploads

    We are now only able to upload or enter a 6-digit code for our products. You can select the 'HS Code & Description auto-lookup' within settings but this also then changes some of our product descriptions inaccurately.
    
    We really need to be able to upload all of this information and deselect the auto-lookup so that it is not changed.
    For example, our ceramic mugs.
    I checked the code on the Zonos system (used by Royal Mail), which suggests the following:
    Ceramic drinking mug 6912003510
    I imported this product info into click and drop and placed a test order.
    Click and drop changed this to
    Ceramic / pottery / stoneware / earthenware mug 6912005000 (which looks okay)
    But, if I enter 6912005000 into Zonos, it subsequently changes the code to 9023000000 with the description Educational teaching instrument!

    With our fabric pencil cases - it changes the description to 'made of plastic'.

    PLEASE allow us to upload 10-digit codes again as we have a US specific website we are waiting to launch and this is causing a delay.

    We are now only able to upload or enter a 6-digit code for our products. You can select the 'HS Code & Description auto-lookup' within settings but this also then changes some of our product descriptions inaccurately.
    
    We really need to be able to upload all of this information and deselect the auto-lookup so that it is not changed.
    For example, our ceramic mugs.
    I checked the code on the Zonos system (used by Royal Mail), which suggests the following:
    Ceramic drinking mug 6912003510
    I imported this product info into click and drop and placed a test order.
    Click and… more

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16. Click & Drop API specification file improvements

    The API specification file can be used to generate programming stubs in several languages.
    Location: https://api.parcel.royalmail.com/doc/v1/click-and-drop-api-v1.yaml

    These are some update suggestions. I believe, they might make it easier for programmers to work with the API.

    (1) Update the minor version number.

    info:
    version: 1.0.0

    This is always the same. I would appreciate it if the number increases when there is a change. This makes it easier to check for compatibility.
    E.g. for the Python package, I would like to document compatibility clearly via version number and and not via a date of update. https://niccokunzmann.github.io/python-royal-mail-click-and-drop-api/

    (2) host
    host: api.parcel.royalmail.com

    This field can be set. It would be very useful for anyone who generates the code files for the API. This is probably the only host that matters.

    Thank you.

    The API specification file can be used to generate programming stubs in several languages.
    Location: https://api.parcel.royalmail.com/doc/v1/click-and-drop-api-v1.yaml

    These are some update suggestions. I believe, they might make it easier for programmers to work with the API.

    (1) Update the minor version number.

    info:
    version: 1.0.0

    This is always the same. I would appreciate it if the number increases when there is a change. This makes it easier to check for compatibility.
    E.g. for the Python package, I would like to document compatibility clearly via version number and and not via a date of update. https://niccokunzmann.github.io/python-royal-mail-click-and-drop-api/

    (2) host
    host: api.parcel.royalmail.com

    This field… more

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17. Customs Form Not Showing Order Currency

    The new CN23 form that is generated on Click and Drop converts the order amount into GBP. The old CN22 form used to always show the currency that you entered for the order.

    Please show the currency that we select for the order on the customs form.

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18. Tracked24/48 service for OBA accounts with label generation

    In order to have the Tracked24/48 services enabled on a Click&Drop OBA account, Royal Mail require you to send 1000 items a year. Anything under that and you can use a Personal Click&Drop account to send Tracked services on a PAYG basis.

    However the Click&Drop API only supports label generation on OBA accounts. So if you are a SME that sends less than 1000 tracked items a year, there is no way you can use the API to automatically generate labels. This seems like a huge oversight.

    Can we allow the API to generate labels for tracked services on a personal account or remove the restriction?

    In order to have the Tracked24/48 services enabled on a Click&Drop OBA account, Royal Mail require you to send 1000 items a year. Anything under that and you can use a Personal Click&Drop account to send Tracked services on a PAYG basis.

    However the Click&Drop API only supports label generation on OBA accounts. So if you are a SME that sends less than 1000 tracked items a year, there is no way you can use the API to automatically generate labels. This seems like a huge oversight.

    Can we allow the API to generate labels for tracked services on a… more

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19. Implement PPWR 2026

    With the introduction of PPWR 2026 across the EU on 12th August we need to be able to get packages out to the EU without registering for every one of the 27 EU Countries about the envelopes we are using to send items!

    Not sure if Royal Mail have implemented any of this into its systems - especially if we connect via PDDP.

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20. IOSS PDDP - Duty Fees Problems

    There are 5 main issues with the IOSS PDDP that I can see:

    1) The duty for the US suddenly increased on my items from 10% to 25% without warning or even anything on the Royal Mail updates to say the duty had increased. We didn't know until we shipped something out!

    2) Why do Royal Mail charge a £1 handling fee even if the recipient is to pay the duty and taxes at their end?

    3) The EU duty (at least) is calculated wrongly. Tried sending an item to Denmark worth £13 - except that when adding to the order, I increased the quantity to 2.

    With "Taxes have been prepaid via IOSS. I will pay and duties & fees" set, the estimated EU duty was £12.04 !!

    On the Apply Postage page, reduce the quantity to 1 and the estimated EU duty is £3.56. Increase the quantity back to 2 and the estimated EU duty remains £3.56.

    4) When you claim a refund for postage after generating the labels, Royal Mail pay back the postage, but NOT the prepaid duties and taxes even though they can see the item never entered their system.

    5) When shipping two different items on the same order - Royal Mail collect a handling charge for EACH item - which seems wrong - it should be one handling charge for each order

    Raising a support ticket for comments on (1) and (4) gets no response at all.

    There are 5 main issues with the IOSS PDDP that I can see:

    1) The duty for the US suddenly increased on my items from 10% to 25% without warning or even anything on the Royal Mail updates to say the duty had increased. We didn't know until we shipped something out!

    2) Why do Royal Mail charge a £1 handling fee even if the recipient is to pay the duty and taxes at their end?

    3) The EU duty (at least) is calculated wrongly. Tried sending an item to Denmark worth £13 - except that when adding to the… more

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