General
479 results found
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allow small volume sellers to use one mailsack for 24 and 48, and maybe all post
I don't have many sales, so often I have about 10 items to post, but if I want to offer a choice between 24 and 48 to my customers, I have to hand in 2 bags and a third for international.
1 vote -
No longer able to added more than 20 HS Codes to a parcel
We used to be able to add more than 20 different HS Codes to parcels we send to Northern Ireland and as a Wholesaler who ships multiple products to customers in Northern Ireland this was extremely useful but for some reason this feature has now been removed. We use the import facility and then allocate the items to the relevant parcel as we have multiple parcels to the same delivery address.
1 vote -
I would like to suggest that shipping rules need to be improved.
I would like to suggest that shipping rules need to be improved as I tried to create the shipping rules but I failed because there isn't an option to enter the weight of the mailer box (Tare weight empty mailer box) where the products will be placed in. Result of this I can't use shipping rules as the weight would come up completely wrong.
I would like it if you could pass this message to some management team and they could make some improvements to resolve this issue ...and all businesses could set shipping rules which would be correct.
Needs…1 voteThank you for your feedback.
We are planning on introducing this functionality into Click & Drop. This page will be updated with developments regarding this feature.
Kind regards,
Click & Drop Team
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Extend eBay API Information/orders Pulling to 1 Hour
Title: Extend eBay API Information Pulling to 1 Hour
Would you consider extending the API pull for eBay orders to 1 hour?
15-20 minutes is just too fast. No time to make a coffee, rethink life choices, or stare at the screen wondering if new orders even exist.
Honestly, 1 hour sounds better. Maybe 6 hours for premium suspense. Turn Click & Drop into a proper mystery box experience.
Nothing beats refreshing Royal Mail Click & Drop and asking: “Will the orders show up today, or is it a tomorrow problem?”
At this point it’s less “order syncing” and more…
1 vote -
Add ‘tubes’ as a category on click& drop- as available on 'send an item'
I have a click & drop account which syncs with Shopify. We sell mainly prints in tubes, and until recently we were able to send these as a small parcel. Now the dims for small parcels are far too small, but there is no dedicated tubes category (which there is on the 'send an item' service). The only option to send a tube on click & drop is a large parcel for which the cost is ridiculous- around £28 (Vs ~£6 on 'send an item'). This seem to be an omission- can you PLEASE add this functionality/category? Sending via unregistered…
1 vote -
Bring Back The Create Another Order Button on the Create Order Page
Following the recent update we have lost the Create Another Order button on the Create Order page. This slows the process of manually adding orders a lot as we have to go back into the create order page from the overview page every time.
1 voteThank you for your feedback.
We are currently working on adding this functionality to the new page. This page will be updated once the change is made.
Kind regards,
Click & Drop Team
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I would like to be able to delete orders from the Open Orders Screen
I know this has been asked before. Previously, I found a way to delete unwanted orders, by clicking on the order and selecting delete from the order details screen, one at a time. Now the site has been updated that does not work either. So Now I cannot delete any unwanted orders from open orders, or the individual order screen. Would it be possible to look into this and see if an adjustment can be made, to allow deletion of unwanted orders? Thank-you.
1 vote -
new Create Order Page April 2026
Friday 10th April 2026 the online create an order page worked well. All the bits you needed was there and you were able to create an order and NOT leave the form so the trading name stayed the same. That is the only reason we used the newer create an order page.
So Tuesday 14th April i go in to create my labels and find its all change. I don't like change at the best of times but BACKWARDS CHANGES just make no sense. And then to tell us we have LESS THAN A MONTH to get used to it…
1 vote -
Allow merging of orders with different postage
Fulfilment customers integrated into C&D sometimes get their customers ordering then making an additional order but with different postage - standard then first class - but C&D will then NOT allow these orders to be merged even though all other information is the same. It means that the 2 orders for instance can't be merged and sent with the same postage service saving both sender and recipient money.
1 vote -
Field Mapping Order
When uploading databases to C&D the mapping field order has changed. We generally use name, address etc and then Weight, Package Size and Service Code. These fields used to appear near the top on the fields list. They are now nearer the bottom so we have to scroll to othe bottom of the list when mapping the data. The importer fields are now at the top. Which are only used for international mailings. Surely it makes more sense to have the standard name and address fields at the top? Or it would be good to have the option to mark…
1 vote -
sort out integration with Google address book
C&D used to integrate fully with my Google Address book, autofilling the book when I have a new customer and populating the C&D page when I began to enter a customer name for existing customers. Now it will only pull the name from Address book when you start to type it but not address, phone email etc. Can this be rectified?
1 vote -
Allow copy & paste / drag & drop into address search box on Create Order page
On the new Click & Drop “Create Order” page, the “Search for an Address book entry or a UK address” field no longer allows copy & paste or drag & drop of addresses.
This was possible in the previous version and was a huge time-saver when processing orders from platforms like eBay and Amazon Seller Central.
At the moment:
You can still paste or drag & drop into fields like Name, Company, Email, and Phone Number
But the address search box does not accept pasted or dragged textThis means addresses now have to be typed manually, which:
Slows down…2 votesThank you for your feedback.
We are currently working on resolving this and the fix for this issue should be out in the near future. This page will be updated once the issue is resolved.
Kind regards,
Click & Drop Team
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Add delivery date/time to Manifested orders report export
It is useful to export the manifested orders report in order to analyse delivery status, however it would be even more useful if the 'delivered date/time' could also be added.
This would allow us to do our own 'performance measurement', and give us insight into where we need to be adjusting our handling times and delivery expectations.1 vote -
postage cost reporting for tax purpose
It would be really handy if there was a report to see what I have paid on postage by day month or year (so I can use it for tax deductions) ???
3 votes -
Manifest API
Please could you look into returning the "OBA order #" that is displayed within click and drop via the API also when you create / get a Manifest entity, this would then allow us to then match each manifest to its docket on the invoice supplied.
1 vote -
Add a Quantity box in order details like the old WDM system for multiple parcels to same address
The old WDM system was simple for this, instead of having to go through the stupid way its done now and dragged out process, simply add a quantity box would be way more simple and user friendly and faster. there is to many moving parts in this system that are totally unnecessary.
1 vote -
Allow Merging of more than 16 items.
I often have customers oder 30 or more items as I do live auctions. It would be great to be able to merge more than 16 at once.
2 votes -
Please move Tracked Returns option from Settings to the Home page
Could you please move the Tracked Returns option from Settings → Miscellaneous to the Home page?
At the moment, when a customer adds new users without administrator permissions, these users are unable to access settings and I fact they can’t access that section and therefore cannot generate return labels.
Moving Tracked Returns to the Home page would ensure all users can generate return labels regardless of their permission level.1 vote -
Missing 7-Day Orders Graph and Inaccurate Sales Data
Royal Mail previously showed a simple 7-day graph in Click & Drop, clearly displaying how many orders were received each day, which was very useful. The new update looks more advanced, but this feature seems to have been removed.
The new sales graph that appears when hovering over each day is also inaccurate. It shows very low order numbers, sometimes around 10 or less, whereas we actually receive hundreds of orders on those days.
Currently, there is no clear way to see how many orders are received per day or the total over a week. While the data may exist…
5 votesThank you for your feedback and apologies for the inconvenience.
We are working on resolving the data issue and this should be fixed very soon.
Please note that on the new sales dashboard the order numbers displayed are for despatched orders, but we will also soon be adding another tab which will display the numbers of new orders received as well.
Kind regards,
Click & Drop Team
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Parcel Force manifest has no breakdown of customer name or number of cartons, only consignments
Old WDM parcel force manifest used to clearly show the customer name and number of cartons, not just the number of consignments. Not knowing the number of cartons and blindly giving our boxes to the driver which just shows the number of consignments is clearly not workable. We used to have it, and we need it.
1 vote
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