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  1. Provide better support for getting setup with Click & Drop

    As a newbie to Click & Drop, I've found the whole process of signing up and getting setup rather painful. I can see that once it's all working, it will really help our business however I do feel the process could be made much easier. 1 initial training video covering the whole process would be most helpful!

    I've had to chase things the whole process through, from prompting RM to send a voucher for a Zebra printer, to having issues to logging into my OBA account (still ongoing - no-one has got back to me after contact support a week…

    1 vote
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  2. 1 vote
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  3. printed labels register when taken to the local PO, that would be a good start

    printed label and when presented to local PO it was not recognised , nor the QR code, said it was not on the system. What a rubbish service, I will use local packet link in future where i have had no problems

    1 vote
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    0 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  4. captial letters for title and name

    Capital letter for title and name done automatically.
    e.g. mrs kay brown could convert to Mrs Kay Brown. I know not much of a time saving but better than having names in all lower case or all upper case when needing to save a few minutes.

    1 vote
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  5. Enable Tracked 24/48 items to be dropped at Post Office

    Tracked 48 is my most used service but I'm forced to take parcels to a CSP - pre-COVID this was OK(ish) as a CSP is local to me and was open all morning. Post COVID the CSP is running severely restricted hours and is now closed on Wednesday. This makes it difficult and often inconvenient to drop off items.
    Can we please enable drop off at any Post office or at least a main Post Office - this would also benefit those who don't have a CSP nearby

    1 vote
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    1 comment  ·  Send an Item  ·  Flag idea as inappropriate…  ·  Admin →
  6. Clarify the postage due on a postal tube

    Tubes can be a maximum of 90cm long and length plus 2x diameter of 104cm, but how do I find out what that costs?
    If I go via the button 'Buy online postage' to https://send.royalmail.com/send/youritem?compensation=20&country=GBR&format=SmallParcel&weight=500&weightUnit=G there is no way to find what postage is due on a tube - please try it yourself. It seems to me that there is a missing link.

    However, using Get a Price, at https://www.royalmail.com/price-finder, select UK, Parcel, then Medium Parcel, you will see the maximum dimensions of a tube. Therefore tubes within this size should go as medium parcels, so typically £5.90.
    So…

    1 vote
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    0 comments  ·  Send an Item  ·  Flag idea as inappropriate…  ·  Admin →
  7. Don't Reject Valid Addresses

    Some addresses such as "NS&I, Sunderland, SR43 2SB" are rejected because "it lacks a first line".

    This address is perfectly valid, YOUR post code search even knows about it and suggests it. If I wrote it by hand I'm sure it would be delivered, so why won't Click&Drop accept it ?

    1 vote
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    0 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  8. Font Size

    It would be beneficial to increase the font size on the packing slip for the 6x4 thermal printer size packing slips.
    Maybe have the SKU on line 1 and the the Item Title below instead of side by side?

    1 vote
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    0 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  9. Confirmation delivery on all 1st class postage without the need for signed postage.

    The regular price of 1st class should include confirmation of delivery without need for it being signed. Royalmail loses me money every month on customers saying they haven't received orders. That it effects my business. It should be services I can depend on. At moment it isn't :/

    1 vote
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    0 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  11. Tracked 24 should have a return to sender option if a parcel can not be delivered.I have just been told a parcel has to be held for 30 days

    On Tracked 24 there should be a return to sender option if a aprcel can not be delivered.I have now got to wait for a daft 30 days before a parcel can be returned to me despite me ringing and asking for it to be returned to me.the tracking showed as being sent back but they decided to try again to deliver despite me clearly saying address is wrong and they are no longer there.when i tried to get it back here ,there is no option for me to do that and it has to be held for 30 days.I…

    1 vote
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  12. Can't check out in Chrome - ppxo_xc_ppbutton_error

    When I come to the checkout page in Chrome - I try to click on the Paypal button and nothing happens. When I look in the Application console I can see 5 errors:

    checkout.js:2822 ppxoxcppbutton_error Object

    Error: No ack for postMessage zoid_init in https://www.paypal.com in 10000ms

    at cycle (<a rel="nofollow noreferrer" href="https://www.paypalobjects.com/api/checkout.js:5354:69">https://www.paypalobjects.com/api/checkout.js:5354:69</a>)
    

    print @ checkout.js:2822
    log @ checkout.js:2915
    error @ checkout.js:2951
    loggererror @ checkout.js:3984
    proto.logError @ checkout.js:10622
    proto.error @ checkout.js:8885
    (anonymous) @ checkout.js:8688
    proto.dispatch @ checkout.js:1028
    proto.reject @ checkout.js:994
    proto.dispatch @ checkout.js:1024
    proto.reject @ checkout.js:994
    (anonymous) @ checkout.js:1011
    proto.dispatch @ checkout.js:1028
    proto.reject @ checkout.js:994
    (anonymous) @ checkout.js:949

    3 votes
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  13. Fix print assist serious crash issue

    Using Print Assist v4.24.0 on Mac OS 10.15.6 opening the app causes a serious, consistently reproducible system crash. Whilst there is an obvious workaround, once the app is opened, preventing it from re-opening in time to prevent further crashes is difficult and requires some skill. This could have a massive impact on some users.
    Happy to provide error logs or a video of it in action.
    I have raised the issue with PrintNode, but have had no action.

    1 vote
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    0 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  14. Scrap the new beta click and drop site it's attrocious, slow, pages lag, keystrokes slow to act

    The new click and drop website is atrocious. It is slow and cumbersome and totally counter productive
    It is slow to activate key strokes, slow to load pages, inefficient and not flowing in design. I take it the person that designed it doesn't use click and drop website otherwise they would have known this new design is extremely poor quality in comparison to the old version and totally ineficient.
    Full of unnecesary drawings on each page which are messy and distracting also cause page lag. Remove them, it's a website for adults to buy postage not a nursery school story…

    1 vote
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  15. have a top up prepay feature for payment

    Allow people to put a certain balance on their account, and pay from that balance, instead of having multiple PayPal/card transactions. You could top up a lump sum and then use as needed. Fewer transactions and much easier.

    1 vote
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  16. Does Click and Drop work for Large Letter for you?

    We send out a mixture of parcels up to 1kg in weight, and lots of large letters of various sizes. We only use C+D to generate a label and do not have any products in C+D so no weights are generated by it.

    When we first started we were told we could group our LL into weights to get the best value and average them. So if we had one at 90g and one at 110g we could average them and pay for 2 at 100g. We do that for each LL weight group to get the best value.

    We…

    1 vote
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    0 comments  ·  Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
  17. Click & Drop keep sending tracking emails to customers every hour - Woocommerce orders

    This is happening recently and it's very strange. Once the label is generated and order marked as dispatched C&D sends an email to woocommerce customers with their tracking information. Then it keeps sending this email every hour for a good 12 to 24 hours. Has this happened to anyone else?

    1 vote
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  18. Explain the reason for the time limit for posting.

    It was only after an inquiry that I discovered the reason for the apparently arbitrary time limit required for posting items. Apparently it covers those items where Royal Mail will make a refund for late delivery. I can see that unless there is such a time limit, how else could the customer 'prove' when it was posted? Makes sense now!

    1 vote
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  19. g

    Can you make the imports of orders from marketplaces to click and drop quicker?

    2 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  20. Just make it work

    Spent 30 minutes trying to generate a label and couldnt find it Then applied for refund and you had the cheek to tell me it takes up to 10 days. No wonder people are finding alternatives to Royal Mail. Decided to go back to Hermes and took 2 minutes to buy and print. Much simpler system it may be worth Royal Mail looking at it.

    1 vote
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    0 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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