General
568 results found
-
Cancelling labels reason
The drop down reasons for cancelling labels need to add customer cancelled order they are very vague . Printed by mistake doesn't cover all as the label was cancelled and not used
1 vote -
info@custardprint.co.uk
I NEED TO EMAIL OR TALK TO SOMEONE ABOUT OUR ACCOUNT - NONE OF THE LINKS ALLOW ME TO DO THIS AND THE QUESTIONS I NEED TO ASK ARE NOT HELPFUL
2 votes -
Allow export of payments for accounting
It would make it much easier to match payments made to bank records if you could export a xls or csv of payments by payment number. Currently under payments you can click into each batch and view them, but you cannot export this information for bookkeeping purposes, to allow matching payments that are on your bank statement. The monthly invoices (under payments/invoices) do not tally with the individual transactions, so it makes those hard to match, whereas these match perfectly but I cannot save the information out.
2 votes -
Collections
You should make collections FREE again! Increasing the collection cost now from 30p per package to 50p is absolutely ridiculous! That's an increase of 66.67%... how do you justify this increase? This is totally unacceptable and should be addressed.
1 vote -
New customs requirements for EU shipments
As we will need to include a Product SKU and a Non-standardised Manufacturer ID for every item from the 1st November it would be nice if it were possible to include "Manufacturer ID" in the import file. ATM it is only possible to include "SKU" in the file, meaning we will have to manually add "Manufacturer ID" 1 at a time for hundreds of products.
2 votes -
Shipping Rules - Parcelforce
Enable Shipping Rules to specify a PFW service in the selection drop down as currently shipping rules only allow selection of a limited number of RM service codes.
1 vote -
Update "Order Import spreadsheet field specifications"
Order Import spreadsheet field specification - https://help.parcel.royalmail.com/hc/en-gb/articles/360000250093-Order-Import-spreadsheet-field-specifications
Make no reference to IsRecipientABusiness field, but fails on it with NI / overseas.
Are there any others missing?
Update spec please2 votes -
NI or overseas needing customs info - Go back to previous functionality
Our systems use CnD desktop but don't generate any customs information on NI or overseas orders, so we have to add it manually.
Previously the label missing the info would be placed in New orders and we'd add the customs info manually.
Now CnD just errors, so we have to manually generate the whole label (name, address etc.), not just the customs.
Have an option to allow the previous functionality.1 vote -
Allow multiple accounts on a browser without constantly reinserting the verification code
We are a mailing house constantly using different click and drop accounts on behalf of customers. Having to reinput the verification code every time we switch accounts is not acceptable, we do not have enough different browsers to use for each customer to stop this and we often have to contact the customer for the verification code they have been emailed, and often this times out as cannot always establish contact quickly enough.
1 vote -
Verification is not saved for 30 days
The login verification code has to constantly be renewed and is not saved 'for 30 days' despite selecting "Remember this device for 30 days".
2 votes -
Add a field in the Address Book for SafePlace.
Many of our customers have a permanent SafePlace for deliveries but there is presently no option to add this in the address book, so that it has to be entered each time an individual order is sent.
1 voteThank you for your suggestion.
We are currently reviewing this, alongside some other potential Address book improvements. We will update this page with any relevant developments.
Kind regards,
Click & Drop Team
-
2FA remember multipe devices
Our team uses multiple devices to access multiple accounts. Due to the implementation of the 2FA, we have to verify every time a different person logs into the account. Please allow the system to remember more than one device for 30 days.
2 votes -
Show number of available Parcel Locker compartments by size in the app and website
It would be very useful if Royal Mail showed the number of available Parcel Locker compartments by size in the app and locker finder.
For example:
Small: 3 available
Medium: 2 available
Large: 0 availableThis would let customers check whether a suitable compartment is available before travelling to the locker, avoiding unnecessary journeys when a locker is full or doesn't have the required size.
1 vote -
collection date wrong on manifest - Fix it
When generating a manifest early in the day (at 00:30 in this case), date on Manifest is date gone, not current date! Issue with BST?
1 vote -
CN23 on A4 6x4 for PERSONAL ACCOUNTS
I send more than 800 international orders a year, and the recent change to CN23 customs forms has caused a serious problem with how I fulfil them.
How it worked before:
I print on a standard A4 printer, not a label printer. I could print four postage labels to a page, the matching CN22 customs labels four to a page, and the despatch notes separately. Because everything lined up, each order was quick to pick, pack and label.What has changed:
The new CN23 process makes this impossible. The only option is the integrated format, which uses far too much…1 vote -
Allow Tracked 24/48 Large Letter products up to 1kg in Click & Drop
Royal Mail Tracked 24/48 Large Letter / LBT supports items up to 1kg, but Click & Drop still limits the Large Letter package size to 750g at the product level.
For example, if a product weighs 850g and fits within the Large Letter dimensions, Click & Drop will not allow it to be saved as Large Letter. It forces the product to be saved as Parcel.
The order screen already recognises that Tracked 24/48 LBT is valid up to 1kg, because LBT remains available when Parcel is selected up to 1,000g and disappears above 1,000g.
The problem is that the…
2 votes -
OBA Tracked 24/48 - scan the manifest at collection to confirm Royal Mail custody
OBA customers with regular Royal Mail collections have a significant gap in the Tracked 24/48 tracking journey.
We manifest our parcels, place them into the correct Royal Mail sacks and hand them directly to the Royal Mail collection driver. However, until an individual parcel receives its first network scan, customers can continue to see “We’re expecting it”.
In some cases, that first visible scan is not until the destination Delivery Office several days later. To the customer, this looks as though the retailer has created a tracking number but has not actually despatched the order.
Royal Mail already has all…
1 vote -
clear error messages when errors are fixed
When attempting to click on “Create and apply postage” with an error above such as an invalid email address, the buttons at the foot of the screen stay red with exclamation marks AFTER the error has been corrected. Could they change back to blue when all boxes are correctly filled?
1 vote -
allow users to press Enter to select a country
Please allow users to press Enter to select the first country in the pop-up drop-down list which appears when searching for a country; that way they wouldn’t have to switch between keyboard and mouse in the middle of entering a large amount of text.
1 vote -
Wait until phone number is entered before flagging it as non-UK
1) When typing a UK phone number, the "The phone number is not in UK format." dialogue box pops up above the phone number box while the number is being typed; when the number is completed the dialogue box disappears. This makes the screen formatting jump around and often makes the phone number box disappear off the bottom of the screen. A live look-up to check whether the phone number is in UK format as it’s being typed is not needed; just a check on entering the number would be sufficient.
1 vote
- Don't see your idea?