General
187 results found
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Editing Return Address and Removing Duplicates
Using other addresses for return labels, moving house, errors can all impact on the return address function. Unfortunately the system saves all of these for eternity. Could there be an edit/delete function to ensure accuracy? Less waste and diversion?
1 vote -
How about an invoice that makes sense
How about putting useful infiormation on the invoice i.e letter, large, parcel etc.
Every line just shows the same item Royal Mail 24/48. You can only work out which is which by dividing total by quantity.
Can we also have the price per item shown on the line.
Seems the columns are already there ie format and unit cost, please add the info
Thank You1 vote -
Adding 'Product name' to Manifested Orders report
Can we add "Product name" column to the XLS export? It would vastly help to understand quantities of certain product shipped in a period of time
1 vote -
Allow people to drop off items when purchasing on RM
there used to be an option to drop the parcel or letter off at the post office, but now the only option is to have a postman collect the item from your address. The only problem with this is not everyone is in the house at the time the postman wants to come and collect therefore delaying the parcel or letter that you want to send.
1 vote -
Create a 'correct' monthly invoice
I've spent hours reconciling our monthly accounts due to errors in the Click and Drop monthly invoice. Creating a monthly invoice with the correct totals would be much appreciated.
1 vote -
Can we have a way to include safe place details for collections such as lock codes.
Can we have a field to include safe place details for collections such as lock codes for a parcel box. Currently on Business Click and Drop it only has fields for an address so I have to be in when I book a collection.
1 vote -
Tiktok Seller Integration
Is there any road map for Tiktok seller integration?
1 voteHello, thank you for your suggestion. We're currently working with TikTok to build an integration.
Many thanks
Click & Drop Team
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Improve the orders Page Layout
When 200 or so orders have imported from Ebay it is long winded to go through each one to select item LHS, scroll down RHS, apply postage LHS, generate label scroll RHS.
Could this not be done all on the original line as the information has alrady been either brought forward from ebay or saved from a previous order. Just a tick box on the open orders page would be nice.1 vote -
Add option to Mark Collections as Delivered / Completed
I have spoken to customer services who have recommended I go through this feedback link as there is nothing they can do. We have two "active" collections where the packages have already been collected and been delivered, so want to either cancel them or move them to "completed" just to keep our active booked collections clear and tidy with just actual collections we are waiting on to make things easier to manage. One of the collections has an amend or cancel option, however I keep getting an error message saying an unexpected problem has occured, with a different reference number…
1 vote -
Beta Orders Blank Page
I changed to the beta version of the orders page to have a look, but it is completely blank and no way to change back !!
It is the Orders Overview that is blank - https://business.parcel.royalmail.com/orders/
It has the red banner at the top with "dashboard" "orders" "products" etc and nothing else until you get to the bottom black banner with "terms of use".
This is a disaster, what am i supposed to do now?1 vote -
Stop free collection being automatically added to orders.
Currently, free collection is automatically added to items when sending. Please reinstate the 'I'll post it myself' option, or allow users to select yes or no when asked if they want a free collection.
1 vote -
Intermittently unable to generate labels on Beta version.
After applying postage I am unable to generate labels (on the Beta version). The option just isn't available at all. The only solution appears to be to switch back to the old version. This has now happened twice (today and Sunday 23rd April). The option has always appeared previously so this seems to be a weird intermittent problem. There is a different post about the location of the generate labels link. Just to be clear, this is not the same problem. The problem that I have is that the generate labels option does not appear at all even in the…
1 vote -
Add a page where you can add buyer names that are known for scamming
Amazon A-Z is a well know internet scam these days and royal mail tracking does not do anything for Amazon, they still refund the customer. We have a couple of regular customers that do this, we can't block them like on ebay and with many orders we sometimes miss them. Just add a page where we can add names or addresses, that then come up with an alert when they buy. Like an exclamation mark similar to international orders. This would be beneficial to both us and royal mail as it would stop many claims.
1 vote -
Postage Method
In the new BETA C&D when applying postage we must be able to see what postage method the buyer has selected. In the non BETA version we can slightly scroll up and can see what the postage method is, usually Royal Mail 48 but this changes if the buyer upgrades to RM24 and so on.
On eth BETA version we cannot see what postage method needs to be applied to an order on the 'Apply Postage' page.
1 vote -
BETA UI orders list 'status' field - make optional
Can the "Status" field be selectable under the column manager akin to other columns, as takes up screen space on small displays causing scrolling - it may not be relevant to all users when it just says 'manifested' for every entry...
1 vote -
The ability to scan QR codes from labelless returns in the app so that a collection can be arranged
I want to be able to scan a QR code from labelless returns in the app so that a label can be printed at home and collection arranged as there are too few post offices in general and even less that can make a label.
1 vote -
Beta UI Tracking numbers Do not Work
In the current version of the beta UI where the tracking number is shown if you click on this link it does not take you to the track and trace page and complete the tracking number like it used to, it now takes you to a Help page. Please can you fix this as otherwise it is pointless having the link there at all.
2 votes -
beta version multiple tabs
Why does the new beta version of Open Orders seem to have a long list of tabs at the top with each order in it?
I didn't see them at first and kept getting a message up saying "too many tabs open close some" or something similar. Then i noticed them a couple of weeks after starting to try this beta version and there were hundreds open.
So i closed them all, but as soon as i clicked in each of the open ones on the page to apply postage, the tabs opened up again.
I have NO IDEA what…1 vote -
Importing items weight from ebay
The biggest thing which is slowing me down is entering weight for each item after I sell it. It would be so much easier if click&drop OBA could import from ebay weights I enter , could we have this update ASAP please ?
Its a lot easier to pick up my items enter all specifics once list it ,and when sell it everything ready to go buy labels and ship, no messing around with weight.
2 votes -
Print customs forms four to an A4 page
You already have the option of printing address labels four to an A4 page, but the customs forms print out only one to an A4 page. Massive waste of resources or time to correct it manually. Please offer the option to print customs forms four to an A4 page. Easy fix for an unnecessary problem.
2 votes
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