Either let people know before attempting to book multiple parcels at the same time or allow multiple items to be collected when booking. Very stressful when paid for 11 postage labels and then trying to book in the 11 items for collection and the booking errors out and therefore no way of booking a collection even after speaking to someone on the phone. Stressful and time wasting

It is very frustrating when you pay to produce postage labels, then the email you receive says 'QR code unavailable'. This happens occasionally for no apparent reason. It also happens consistently if the addressee has special characters in their name, like Jürgen.

You then have to wait over a week to be refunded. Even if you call customer service, they will refuse to refund earlier and tell you to wait.

1. Your developers should receive alerts each time this happens.
2. There needs to be an option to request an immediate refund if the QR code / label fails to generate.

I don't see the point of the system auto manifesting daily as a lot of users don't post daily. The current strike action has prompted this request, as It is not possible to drop of mail or have it collected on these strike days. It really serves no purpose. Surely we should have the choice to manifest when we actually dispatch our mail?

I am passing the "tradingName" parameter but it is not being picked up by the API within Click and Drop.

Please can you change the Click and Drop label system. We send numerous bulk parcels overseas and it is very confusing when the postage label and customs label are printed separately. We would greatly appreciate this be looked into. Thank you

We use Click & Drop to send 5-10 parcels a week. But I cannot buy a label to email to a client to return parcels to us. This is because you auto-populate the Sender field with our address. Can you change your software so that we can edit the 'sender' field to be our suppliers address, then I can buy a label with us as the recipient and email it to them to use.

we have over 100 order each day, which are sent by tracked service and every order has different weight, can you add the feature to apply shipping service to all but keep the entered weight for the order? As currently it is not possible to do that, as it asks to enter same weight for all, only way is to do one by one manually which is bonkers..

Order import will reject dates such as "9/19/22" (for 19th September).

We need a Real Time tech issue reporting. There a lot of tech issues and no way to report them in real time so that the tech team can quickly be alerted.

Can you stop manifests automatically being done once the estimated mailing date has been reached - it is an issue when you do this as clients may not have paid by this date and therefore mail isn't sent and then monies are not due to Royal Mail - why can't we manifest when we are ready to despatch???

I understand there are many options for online stores but it would be good if Big Cartel could be added

for some reason the company name field exists in the Amazon order detail but not in the Click&Drop integration import. This has happened several times since mid August.

When using the "Book a collection" service, It would be nice if the scan that the postman did on collection would update the tracking status.

Hi,
A few weeks ago our Etsy integration was broken. After deleting the old ones and adding the new ones, the old integration names are still showing in the drop down 'Filter Value' list under Channel header. The Etsy logo for the deleted integration is showing grey.

Can you please remove the deleted integration entries on the Channel's filter value? They are not showing in our Integration settings.

Thank you.

When we are not getting a collection on the day we are applying postage, we change the dispatch date but we are unable to check that the correct dispatch date has been entered for all orders. If there was a way to see the dispatch date that had been applied this would be beneficial so we could re-apply the postage to any that were not correct.

At the moment only Unfulfilled orders are pulled from shopify. If any order has an e-gift card or any digital product, then these orders are set to "Partially Fulfilled" (as the digital element is fulfilled automatically), and these do not then flow downstream into C&D in order to buy the postage for the unfulfilled part of the order which is the bit that needs posting.

I have booked a collection for a TRacked 48 - Do I or Do I not mark it as despatched or does this happen automatically when the parcel is picked up & scanned? - It just isn't clear what I am meant to do.