Mr J
My feedback
2 results found
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10 votes
Thanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.
Kind regards,
The Click & Drop Team
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23 votes
An error occurred while saving the comment An error occurred while saving the comment I agree with this too. The refund usually takes about a week, after which the order just reappears for the postage to be applied again, even though you obviously didn't need it. If you don't remember to delete it there is a danger that you will process it again.
This needs urgent attention. I have now applied postage to the same cancelled order 3 times!! I created a click & drop order on 13th June but my customer cancelled it after I had already applied the postage. A week later the order was refunded, but the postage remained applied to the order and I ended up buying the postage AGAIN because the order just appeared out of the blue, mixed in with all of my other orders that are waiting for payment on that day. The e-mail to tell me that the postage has been refunded does not come through until HOURS later. This has now happened three weeks running. Every week the postage is refunded and every week I purchase it again because the order just reappears, then I have to cancel it again just 2 minutes later after I realise that I have more postage labels than packages. I am fed up of it.