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  1. 15 votes
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    2 comments  ·  General » Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    tech commented  · 

    everyone would love this for sure hence why I'm upvoting.. but here's something that may surprise you. They already have track information for every item through automated sorting - it's purposely disabled as it's not in the price. The tracking for plain items is for customs processing and when it started it would 'leak' through probably by oversight.. it's since been corrected.
    In short - yes it's possible - yes I would like it - it's not going to happen however...

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  2. 75 votes
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    15 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all and thanks for your suggestions.
    We are pleased to announce we have been able to begun work on this feature. We plan to improve our order timeline, so that you can see exactly which stage of the process each item is in, including when your item is in transit, and has been delivered.

    Click & Drop support

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  3. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 2 votes
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    5 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. Offering Mac support for our Click & Drop Desktop application is currently in the late stages of development, but we can’t offer a date of completion just yet. We apologise for the delay, and we will post further updates as soon as we are available.

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    tech commented  · 

    Nice mac version just launched and I'm throwing labels at it to test it. It is definitely faster than dropbox and I love it's performance logging. From triggering a script which outputs an xlsx file to label coming out is about 5-6 seconds. In import history best time to import is showing around 3 seconds so additional seconds likely due to processing and sending to Print assist function.
    I'm a bit saddened that it also disables the pasteboard so no copy pasting the password in but it's hopefully not needed to be entered frequently. Please PLEASE remove the no copy paste - it's also appeared in various places on the website but have enabled a plugin that worksaround it (absolute enable right click & copy) which should not be necessary. Passwords need to be long and complicated so copying and pasting is needed to avoid having to type them. Also password manager ensures they are cleared from the pasteboard after 30 seconds. I don't see what is trying to be achieved with this.

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  5. 12 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 13 votes
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    4 comments  ·  General » Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    tech commented  · 

    I replicate the barcode on a 6x4 label which is cut to size of the tags so all bags are scannable without even opening them

  7. 18 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    tech commented  · 

    Absolutely right. - I scan the barcode and replicate it on the tag - the drivers now also scan that straight after scanning the collection point barcode. Seems to have made an improvement on the time the 'We have been advised of dispatch' time on Tracked items not sure if it's related.

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  8. 31 votes
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    5 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 2 votes
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    3 comments  ·  General » Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 213 votes
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    50 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 212 votes
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    95 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

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    tech commented  · 

    2 Years and 5 months now.. must be some deeeep looking ... the number of losses we're seeing at the moment and many arent' due to royal mail even but with international mail - we're starting to look at other couriers.. dpd apparently has a 'discrepancy' dashboard alert that automatically gets process going. We might be looking at that soon.

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    tech commented  · 

    2 Years and 5 months now.. must be some deeeep looking ...

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  12. 36 votes
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    3 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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    tech commented  · 

    Just to add in particular about Greece - we've had parcels returned destined to Greece returned from Germany (ie they didn't even bother to attempt delivery to greece) due to no phone number. Just about every international page on Royalmail.com (ex royalmail.com/<countryname> mentions to include a phone number).

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    tech commented  · 

    I second this - maddening they aren't following their own guidelines. I currently inject the phone number in the company field so it appears under the customer name however as we're a B2C and actual company name doesn't usually come up.

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  13. 2 votes
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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 1 vote
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    2 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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    tech commented  · 

    Royalmail 24 service (with service code CRL though I think there are others also) is just the normal first class /2nd class service without any compensation and very limited tracking (Large letters/ packets get a delivery scan and that is all). Tracked 24/48 is a contract service provides multiple tracking events per parcel as it travels through the network and has higher insurance amounts (100 pounds ) in case of loss.
    Interestingly the items aren't billed if they aren't seen in the network so they have a higher incentive to not loose them.
    https://www.royalmail.com/business/shipping/uk-services/tracked-24-48.

    You can access tracked 24/48 without a contract through click and drop service code is TRN24 I think

  15. 12 votes
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    1 comment  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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    tech commented  · 

    They'll never do it.. this has been that way since DMO - I just manifest into separate groups so that the 'averaging' isn't done automatically to the wrong items.. on low value items that are very light I'll use CRL and BPL/BPR the larger/heavier items so they are kept out of the small weights...

  16. 1 vote
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 40 votes
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    2 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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    tech commented  · 

    It's so annoying that we can't have a console in here that tracks everything and maybe give a number of days to delivery. Thinking of writting my own through their api .. one day it will get done already have the api credentials..

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  18. 13 votes
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    3 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  19. 32 votes
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    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 3 votes
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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