cassie

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  1. 67 votes
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    66 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions.

    Due to the feedback we have received, we have started to work on an option to hide this postage cost from labels.
    We expect work on this to begin soon, but we cannot offer a fixed date yet for when this will be implemented. Please keep an eye on the latest release information on our help pages.

    Many thanks,

    Click & Drop Support

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    cassie commented  · 

    There are two threads on here which get a lot of comments.

    The first is this one from customers using C+D without a business account who are complaining (quite rightly) that they do not want the cost of the postage paid shown on the label.

    The second is one where business users are asking to know the price before we manifest.

    Can anyone else see the irony here ?

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    cassie commented  · 

    i got a big shock today when printing labels.
    Without warning, it now shows the weight and if it is a parcel or large letter.
    TERRIBLE DECISION
    We REALLY DO NOT WANT THIS.
    we use ppi and average out the weights - so adding the average weight of all our parcels would really confuse both customers and probably the postman. Some of our parcels are just 100g, some are 1400g - when averaged they are say 750g. How is adding that weight to either of those parcels helpful to ANYONE.
    And I agree with Peter Reynolds - we also charge a flat rate so occasionally find a parcel will fit in a LL. If customers see we sent via LL and therefore paid RM less, they would start complaining, but we use that occasional win to keep our PP low.
    This is going to store up trouble all round.
    How do we remove it?
    At least give us an option to remove it please - URGENTLY.

    cassie supported this idea  · 
  2. 216 votes
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    51 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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    cassie commented  · 

    There are two threads on here which get a lot of comments.

    The first is this one where business users are asking to know the price before we manifest.

    The second is from customers using C+D without a business account. They are complaining (quite rightly) that they do not want the cost of the postage paid shown on the label.

    Can anyone else see the irony here ?

    cassie supported this idea  · 
  3. 2 votes
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    0 comments  ·  General » Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
    cassie shared this idea  · 
  4. 9 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 3 votes
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 13 votes
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    1 comment  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 2 votes
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 6 votes
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    1 comment  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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    cassie commented  · 

    Why you are at that fix can you PUT BACK the customer info below the CN22 on the label.
    We often have 10+ CN22 printed along with the labels, the warehouse can't always tell which CN22 goes with which label as the name is no longer printed below it. The labels and CN22 get printed off in a long stream and when they are putting the labels on the next parcel may be in the middle of that stream.
    Why are you going backwards with your fixes?

  9. 11 votes
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    1 comment  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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    cassie commented  · 

    PLUS there is now nothing to show which parcel it is for!!
    It used to have a bit printed below it with the customers name - that is now missing!

    cassie supported this idea  · 
  10. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 32 votes
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    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 40 votes
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    2 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 6 votes
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 3 votes
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 2 votes
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    2 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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    cassie commented  · 

    We dont have to put all that on the tag. how are you sending?

  16. 18 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    cassie supported this idea  · 
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    cassie commented  · 

    I just put a dot in the required fields i don't want.

  19. 6 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 8 votes
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    0 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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