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Andy Warner

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  1. 2 votes

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    Thank you for getting in touch about this issue.

    This is now being investigated by the Integrations Team to ensure that the correct values are being entered onto any customs documentation.

    In order to help us further please could you contact the Royal Mail Support Team via the support page and provide details of an order that has had this issue so that we can investigate this further?

    Kind regards,

    Click & Drop Team

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    Andy Warner commented  · 

    The 'support page' - where on that page am i supposed to go?

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  2. 2 votes

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    Andy Warner supported this idea  · 
  3. 12 votes

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    Hi, thank you for your suggestion. We are considering ways to improve future despatch handling to allow users to change a future despatch date. We will update the status here when we have this planned for development.

    Kind regards

    The Click & Drop Team

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    Andy Warner commented  · 

    Actually, even better, DONT auto manifest unless package shown as 'dispatched'

    Andy Warner supported this idea  ·