ETSY BUG - C&D appears to be pulling in the Base Price and not the actual price per item
The current (13/07/2026) etsy integration is not pulling in the correct item price if there is a discounted price. It appears that the BASE price is pulled in per item line, not the actual price. Etsy support have said "its not our problem - take it up with C&D"
Please can you address this and pull in the actual price paid.
for international orders, it means the Customs Declaration is WRONG and appears that the package value is greater than the declared value.
Thank you for getting in touch about this issue.
This is now being investigated by the Integrations Team to ensure that the correct values are being entered onto any customs documentation.
In order to help us further please could you contact the Royal Mail Support Team via the support page and provide details of an order that has had this issue so that we can investigate this further?
Kind regards,
Click & Drop Team
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You can contact our technical support team on (0345) 2661 004 between 8am–6pm Monday to Friday, or email us at clickanddropsupport@royalmail.com
Kind regards,
Click & Drop Team -
Andy Warner commented
The 'support page' - where on that page am i supposed to go?