General
72 results found
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page not found
i have a bookmark on my browser for click and drop which opens https://auth.parcel.royalmail.com/account/login
Recently every time i click the link to login it goes to the login page, i fill in my details, it logs in and then goes to a "page not found" page.
I can get to the click and drop dashboard by clicking the bookmark again but it is beginning to get a bit annoying.
I used to have another bookmark which went to the address book page as that is where i always want to start with click and drop but that started doing the…
2 votesHello. This relates to your browsers handling of redirections. Review your browsers settings and ensure you are using an up-to-date version of your browser.
Many thanks
Click & Drop Team
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Add Support For SMS and Email Notifications Sent to the Sender
As well as the option to have email and sms notifications sent to the customer, it would be really useful to have the same notifications sent to the sender. Thank you!
2 votesHello, thank you for your suggestion. We display the tracking status of shipments in Click & Drop. We do not plan to add SMS notifications to senders.
Kind regards
Click & Drop Team
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Easy Reporting of Lost Post Claims
People cannot be bothered to fill in the lost post claim form because it takes too long, so a lot of the time no record is kept of buyers who claim their orders didn't arrive. It's obvious that royal mail want to deter people from claiming for their losses, but at least it could be made easier for us to get our postage costs back especially if tracking shows not delivered. This way repeat lost post claimers could be flagged.
I don't know about other sellers, but for me it is not so much about losing the money that frustrates…
2 votesHello,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Require a confirmation before generating manifest.
Its too easy to accidently generate a manifest after producing labels. As there is currently no way to reset a manifest, it would make sense to require a further confirmation.
2 votesHello,
Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.
We will continue to make improvements in the future to make the experience more user friendly.
Kind Regards,
Click & Drop Support
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Add a Search Function in the Address Book
This would speed up amending addresses or the reference of existing customers and finding a customer quickly, or before an order is created - this would be especially helpful for those using manual order entry where integrations are not possible (e.g Wix)
2 votesHello, this is already possible by clicking the filter icon on the field you wish to search.
Kind regards
Click & Drop Team
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Apply the reference used on C+D to the Royal Mail invoice
The reference needs to appear on the invoice instead of just"click and drop" so we can track which orders are for which job. We are a mailing house with many C+D customers we post on behalf of, and we are having a nightmare tying all the invoice lines to each individual job
2 votesHello, thank you for your suggestion. You can segment your invoice by using departments. Please contact the help desk and ask about adding 'Departments' to your OBA account.
Kind regards
Click & Drop Team
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shipping rules package sizes
When customers order multiple items with different package sizes the shipping rules default to the smaller item size. Surely it should default to the larger one?
2 votesHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
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customs hs codes shopify
Does RM pull down HS codes from Shopify?
2 votesHello, this is not possible at the moment. We regularly review our integrations to see if we can consume additional order details to minimise your manual processing.
Kind regards
Click & Drop Team
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Future dating batches broken
Since the new update you cannot future date batches, you have to reset the postage that is applied and set the future date when you manually reapply it.
I have my click n drop set up to automatically apply the postage to my items based on stored weight and size, before the update you could future date these batches of orders Now you have to reset the postage to future date it.
what is the point of automatically applying postage if you cannot future date it, this update is a step back not forward please fix this issue its adding…
1 voteThank you for your feedback.
At the moment, you can only future date orders when manually applying postage. If you have shipping rules applying postage to your orders, you will need to reset them back to 'New' state, or reapply postage in order to apply a future despatch date.
This functionality was not changed with the implementation of the new Batches page.
If you are still encountering issues, please contact our support team and provide some example orders so we can look into this further: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
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Add a functionality to delete orders by batch number from the batches view
Add a functionality to delete orders by batch number from the batches view. Allowing for quick deletion of a batch that has been imported in error at any any point in the day.
1 voteYou can 'delete' orders imported via spreadsheet using the 'Undo import' function. Navigate to Orders / Import and clicking the 'Orders import history' button to the top right of the data-grid. Then, selecting the appropriate batch, use the 'Undo Import' function.
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Invoice adjustments
When you apply an adjustment charge on an invoice, I can't see what parcel it relates to.
Please add the ability to relate adjustment charges to shipments.
1 voteWe do not have this planned at the moment but have raised your request with the relevant team.
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Tracking status column under dispatched stopped working
Tracking status column on Reports / Manifested orders and Orders/Order Overview/Manifested orders stopped reporting about July 2023 - It is blank on all since then!
1 votePlease ensure you have the tracking status column enabled in either 'Manifested orders' or 'Manifested orders report' to see the current tracking status. If you are still encountering problems seeing the tracking status of despatched / manifested shipments, please contact the help desk.
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Add Ability to Manually Trigger Order Import From Magento
When it's close to post collection time, and we get a new order in Magento, no matter how many times I refresh the click and drop screen, or if I log out and back in the order does not appear quickly enough. I assume it auto updates at set times in the background - a manual refresh option would be really helpful
1 voteThank you for your suggestion. We do not plan to introduce a manual refresh process for Magento orders. If this particular feature is important to you, please check out Channel Shipper.
Many thanks
Click & Drop
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Weight incrememnt buttons
In your beta, where you enter the weight, put the little arrows back so you can adjust with the mouse, not just by using keyboard
1 voteHi, thank you for your comment. We have not made any changes to our beta relating to weight controls. Browser zoom can occasionally cause elements of a webpage to disappear; please review your browsers zoom settings. If you are still encountering difficulties, please contact the helpdesk.
Many thanks
Click & Drop Team
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Work with Amazon to allow OBA users to send standard letters on their accounts
Amazon are making sellers pay for standard 1st & 2nd Class letters directly on Amazon otherwise it goes against our VTR Rates, which means we are not able to use our OBA Accounts and therefore paying more for standard letters with some sellers not meeting the yearly spend with Royal Mail and losing their free business collections.
1 voteHello and thank you for your suggestion. This is a decision on Amazons part; we are unable to influence this.
Many thanks
Click & Drop
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Add an option to Automatically upload ref numbers to online market places
Add an option to automatically upload the ref number above the QR Code from standard untracked services to marketplaces such as etsy and ebay.
For example Etsy require a tracking/ ref number to meet the star seller. The ref number above the QR Code on standard 1st and 2nd Class letters are satisfactory but currently we are having to manually add these numbers to etsy otherwise we are penalised for not adding the number.
1 voteHello, thank you for your suggestion. We already offer the ability to upload these numbers to Etsy, please ensure you have 'Upload delivery confirmation to channel' enabled in your integration settings. Please note that not all of these numbers are valid for the requirements of Etsy, eBay, Amazon or other channels; we only upload them where they meet the specifications of the marketplace as otherwise it will negatively impact your rating. If a number has not been uploaded to your sales channel, this number is not valid for confirmation of delivery and you are responsible for providing tracking data to your sales channel.
Many thanks
Click & Drop Team
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Beta version has a problem
It manifests all orders whether selected for manifesting or not. Say you have 10 orders of which 5 are BPL1 and 5 are BPL2 and you have printed labels for all 10. Then if you select the 5 BPL1 for manifesting and press manifest, it will print one manifest for all 10 orders.
Surely yhis is wrong because BPL1 and BPL2 must go in separate sacks with a unuique manifest that reflects the correct contents in the respective sack.
IOs there a work around?
Otherwise, I think it is brillant!1 voteHello, thank you for your suggestion. There is no need to create multiple manifests for each sack of parcels or service type. Click & Drop will manifest all orders in a batch, and will do so even when only a sub set of those orders have been selected.
Many thanks
Click & Drop Team
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Option to Display All Ordered Products In Orders Grid For Orders
We print off check sheets each day to ensure we are packing correctly, print screening straight off click n drop. When customers purchase multiple orders it use to give a preview of 3-4 items before flowing onto "+X items" if there was more. Now it simply displays the first items only then "+1 item" or so. This is frustration as if someones ordered 5 items, It'll only ever show the first item then "+4 items" which on the checksheet it doesn't show what that is. An option to be able to expand orders would be great, rather than having to…
1 voteHello and thank you for your suggestion. The orders grid is not intended to be printed as a picking list. You can see all products in a given order by hovering your mouse over the product column.
Many thanks,
Click & Drop Team
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eBay Orders Re-Importing After Being Cancelled
Please fix this issue, it's really frustrating.
- eBay buyer purchases item
- They request cancellation/refund
- I refund them and cancel the order
- I delete the order in Click & Drop (yes I did, 100% sure)
- Order reappears in Click & Drop the next day
- We send the item to the buyer (they get it for FREE, courtesy of Royal Mail)
PLEASE fix this issue/glitch/bug, as it's really frustrating and hurts small businesses. It is not a one off, it has happened so many times before (including today). Good job we've started checking eBay orders page lately as it gives more information…
1 voteHello and thank you for your message. Click & Drop will not download orders from eBay that are in a cancelled state. If you have deleted the order in Click & Drop before cancelling the order in eBay, it is possible that the order will be redownloaded as the order may still in a suitable state to be imported.
Many thanks
Click & Drop Team
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Product parcel size/class to make auto selection
For each of our products we have filled in the size and weight so it begs the question is why can this data not be used to auto populate the respective portions of the page where we apply postage to a single item.
At present, we have to select "Parcel" and then "Medium" manually even though this is already established in the indivaidual product data.
All our products have SKU's which are psssed on from both Ebay and our web site.It would save errors cropping up. Put the data in once correctly in the product and there will never…
1 voteHello and thank you for your suggestion. Click & Drop will automatically set the weight, and select the packaging format, as specified in your product catalogue entry, when you apply postage to an order with a single unit of a single product.
Please ensure your SKUs match between your integration, for example Amazon, and Click & Drop Product Catalogue.
Kind regards
Click & Drop Team
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