eBay Orders Re-Importing After Being Cancelled
Please fix this issue, it's really frustrating.
- eBay buyer purchases item
- They request cancellation/refund
- I refund them and cancel the order
- I delete the order in Click & Drop (yes I did, 100% sure)
- Order reappears in Click & Drop the next day
- We send the item to the buyer (they get it for FREE, courtesy of Royal Mail)
PLEASE fix this issue/glitch/bug, as it's really frustrating and hurts small businesses. It is not a one off, it has happened so many times before (including today). Good job we've started checking eBay orders page lately as it gives more information on the order, but this is not always the case!
It can even result in us thinking we didn't send it, relisting it/updating the QTY and overselling - also resulting in a cancellation by us and negative/1 star reviews potentially!
Hello and thank you for your message. Click & Drop will not download orders from eBay that are in a cancelled state. If you have deleted the order in Click & Drop before cancelling the order in eBay, it is possible that the order will be redownloaded as the order may still in a suitable state to be imported.
Click & Drop Team
@Joe just an FYI that I have cancellations all the time, and as long as you cancel on eBay first, then delete on Royal Mail second, I've never had them re-import into Royal Mail.
Could it be that you've cancelled on eBay, but as eBay takes a little while to process it, it's not fully cancelled before you delete in Royal Mail?