General
71 results found
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Allowed to select "Parcel" and "RM48 LBT"
I have been incurring penalties for RM48 LBT parcels. An investigation has uncovered that I do not have RM48 parcel service, only Large Letter, but I have been allowed to choose size "parcel" and service "TRS48" which is a large letter ONLY band thus incurring a £1 penalty for every parcel.
1 voteHello, thank you for your suggestion. TRS 48 LBT (Letter Box-able Tracked) is available on parcel format to afford you the full 1000g weight limit TRS48 supports. You must still adhere to the service specifications, which for letter box-able includes a weight limit of 1000g, and dimensions matching that of Large Letter. Please speak with your account manager to get the full details of your services specifications. We will consider changes to make these limitations clearer in the future.
Many thanks
Click & Drop Team
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Validate Unit Values Against Order Value
When completing a Customs Declaration would it be possible to have a product values check as you currently have on the weights?
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Improve Post Code Validation
UK Postcodes. C&D accepts normal postcodes as eg AB12x3CD and AB123CD as valid but rejects AB12xx3CD as invalid (x represents a space). Surely it should be simple enough to either strip all spaces or reject those with no spaces.
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Add Order Totals, Order Line Totals and Tax to Despatch Note
Currently the dispatch note displays the product items but not costs. It would be handy to have an option to display this, along with a breakdown of tax and postage costs.
1 voteDear User,
thank you for your suggestion. We do not plan to implement this feature in a currently planned release. We will consider your suggestion for a future release.
Kind regards
Click & Drop Team
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Add Business Contact Details to Despatch Note
Allow business contact details (email, phone) to be added to customer's despatch note.
1 voteDear User,
Thank you for your suggestion, we will consider this for future development.
Kind regards,
Click & Drop Team
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Add integration for CUBECART
API for CUBECART needed.
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Add an 'Order Count' of Orders in Selected Batches
When you select Batches in the Batches view, there's a summary which tells you 'x of y batches selected'. It would be very useful to also show the number of Orders in those batches without needing to look at the orders overview
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Introduce Role Based Access Control to C&D
Please make batch information and manifests private. There is no need for all users to be able to see this information - it is private for the business owner or accounts department only to see.
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Reorganise the fields in the Create Order screen
Change the order of the fields in the Create Order screen so I can add the Post Code immediately after the recipient's name, when using the Tab key to navigate
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Add Option to Set Default Service Extensions for Services
Could we have an option to set defaults such as (have it applied or not) "Provide SMS notification to the recipient" & "Provide email notification to the recipient" for all tracked items.
It would make sense rather than select those tick boxes on every order to be able to have it pre-set as default and option to manually untick those boxes for customers that don't want notifications. it would make processing a lot more efficient.
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Don't Print 'Return Address' on Labels Printed Via QR Code
When I'm trying to create a label via Royal Mail Send an Item, it asks for the sender's details. I do not wish to have my home address displayed so I untick the option.
The PDF Label downloaded after I've paid for postage does not show my home address. However, when I go to the Delivery Office and have it printed via QR code, my home address displays in the return sender field.
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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