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56 results found

  1. Pull Shopify Fulfillments for Shopify Subscription renewals

    The C&D Shopify integration needs to be updated to pull in shipments for both new Order and Fulfilment events to work with Shopify's new Subscription APIs.

    We are using the Shopify subscription APIs on our shop and when a subscription is renewed, Shopify adds a fulfilment to the existing order, they DO NOT create a new order. So none of the subscription renewals are being sent through to Click & Drop.

    Would it be possible for you to update your integration to cover this so that you are pulling in the data for both Order events and Fullfillment events in…

    13 votes

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  2. Amend a Future Despatch Date

    As a mailing house we often future date orders so we can fulfil the items and print and attach the generated labels. Recently we had 6,000 items packed and ready to despatch but was then informed by our client we could not send the items. However the items would manifest in 2 days time as the future date would be met. There is no option to put items on hold or to add a week or more onto the future date. When i spoke to the help team i was told we would need to re-apply postage and print 6,000…

    7 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi, thank you for your suggestion. We are considering ways to improve future despatch handling to allow users to change a future despatch date. We will update the status here when we have this planned for development.


    Kind regards


    The Click & Drop Team

  3. able to remove orders being pulled through who have selected click and collect

    I would like an option that if someone has selected click and collect on the woo commerce site that they aren't pulled through to click and drop.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Add Integration for Big Cartel

    I understand there are many options for online stores but it would be good if Big Cartel could be added

    1 vote

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  5. Show collections on Dashboard

    Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.

    1 vote

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  6. Import Images With Orders From Integrations

    When orders are imported from channels like eBay and Amazon, it would be good if the product images were also imported

    1 vote

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    Hello , than you for your suggestions.


    We will consider importing product images as part of order import. 


    We already import quantity of units for orders.


    Could you provide some context as to how the condition of the goods you have sold is used in processing a shipment?


    Thanks


    Click & Drop team

  7. Add integration for Vinted

    Please add an integration for Vinted

    1 vote

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  8. Allowed to select "Parcel" and "RM48 LBT"

    I have been incurring penalties for RM48 LBT parcels. An investigation has uncovered that I do not have RM48 parcel service, only Large Letter, but I have been allowed to choose size "parcel" and service "TRS48" which is a large letter ONLY band thus incurring a £1 penalty for every parcel.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello, thank you for your suggestion. TRS 48 LBT (Letter Box-able Tracked) is available on parcel format to afford you the full 1000g weight limit TRS48 supports. You must still adhere to the service specifications, which for letter box-able includes a weight limit of 1000g, and dimensions matching that of Large Letter. Please speak with your account manager to get the full details of your services specifications. We will consider changes to make these limitations clearer in the future.


    Many thanks

    Click & Drop Team

  9. Validate Unit Values Against Order Value

    When completing a Customs Declaration would it be possible to have a product values check as you currently have on the weights?

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  10. Add 'Custom Label Positioning' to OBA Accounts

    In the personal Click & Drop account, we have the option to generate labels with 'Custom positioning'. This is extremely handy to save label waste. Please could this also be added to the Click & Drop OBA Account?

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  11. Reduce font size on letter labels

    When sending items to the USA by letter rate, I have had a couple returned to me as unable to deliver over the past 12 months. Both addresses were perfectly valid.

    However, a customer has been able to find that USPS use automated equipment to process the post, which only reads the last 4 lines of the address.

    Normally, you have :

    House Number, Street
    City
    Zip Code
    USA

    However, the problem seems to arise where the font size is too large on the labels, so an address such as

    301 South Shore LN
    Illinois
    NE 31313
    USA

    Appears on…

    1 vote

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    Hello,


    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.


    Kind Regards,

    Click & Drop Support

  12. Add Integration for SquareUp

    It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.

    9 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  13. Label Generation: Customise Document / Label Order

    We have set Click & Drop for returns labels to print as well as the send-to address labels.

    Consensus amongst the despatch staff is we don't want this because the send-to label comes out first, so they will end up using the wrong label. The despatch process is that the last task is to put the send-to address label on the packet.

    I know you may think this is splitting hairs, but the reality is if we can’t have the returns label come out first, it’s useless. It’s just not worth taking the risk that parcels will be returned to…

    1 vote

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    Hello,


    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.


    Kind Regards,

    Click & Drop Support

  14. Support Sorting & Filtering Orders by SKU

    Add SKU as an option on the orders ready to print page so they can be ordered by SKU. We print in SKU order but it would be very helpful to be able to see and select certain SKUs before printing for picking purposes.

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  15. Improve Post Code Validation

    UK Postcodes. C&D accepts normal postcodes as eg AB12x3CD and AB123CD as valid but rejects AB12xx3CD as invalid (x represents a space). Surely it should be simple enough to either strip all spaces or reject those with no spaces.

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,

    Click & Drop Support

  16. Don't Include VAT in CN22 Totals

    If orders are imported from Woocommerce (I don't know if the same happens with other platforms), the CN22 customs values are populated with prices incl. VAT.

    As the IOSS limits (and general customs values) are based on prices excl. VAT, this leads to wrong customs calculations or IOSS shipments being charged during import, as the declared value (incl. VAT) now exceeds 150€.

    Please display prices on the CN22 excluding VAT.

    3 votes

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    Hello,

    Thank you for your feedback. We are continually reviewing our customs solutions in relation to new schemes such as IOSS.

    Kind Regards,
    Click & Drop Support

  17. Add Order Totals, Order Line Totals and Tax to Despatch Note

    Currently the dispatch note displays the product items but not costs. It would be handy to have an option to display this, along with a breakdown of tax and postage costs.

    1 vote

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  18. Add intergration for Folksy

    Folksy is the UK version of Etsy, there is a lot of sellers on there who also sell on Etsy which you have integrated already. I think lots of Folksy sellers who are on CandD would benefit from this integration.

    48 votes

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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  19. Add Business Contact Details to Despatch Note

    Allow business contact details (email, phone) to be added to customer's despatch note.

    1 vote

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  20. Show Trading Name Logo on Open Orders Page

    Under the heading "Channel" there is a picture of a piece of paper and a shopping cart.
    When you hover over the "picture" it says which of our trading names we used on that order.
    We have an icon set in the preferences for each of our trading names, so why can't they be shown in the Channel instead of the same unnecessary picture for all trading names/channels?

    5 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

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