General

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Highlight combinable items

    Some ebay customers take a "buy one, pay one" attitude to ordering so I have 4 items that could be posted in one parcel to the same address, but because of the way they have ordered I have 4 orders in C&D. I then have to delete 3 and adjust the weight of the 4th.

    148 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  40 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  2. Would be useful to be able to order consumables and supplies directly from dashboard

    Would be useful to be able to order consumables and supplies directly from dashboard

    87 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Sending dispatch emails for non-tracked Etsy items

    Currently, there is an option that allows Etsy to send dispatch emails for any tracked/signed items (which works great) but would it be possible to add the same functionality for the non-tracked items?

    86 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    14 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you all for your suggestions.
    Currently, Etsy require that a tracking tracking number is provided in order for any notifications to be sent out, so this is not currently possible for non-tracked services.
    We will investigate to see if it is possible to trigger this notification where a tracking number is not present.

    Many thanks,
    Click & Drop support

  4. 41 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  41 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  5. Print off all the dispatch notes PRIOR to having to generate postage

    From the New orders page you can select all orders and print off the dispatch notes without generating postage lables. These can then be used to pick and pack the orders PRIOR to generating the labels. SO if you have no stock for an order, you have not generated a superfluous label

    38 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow account mail users to access Barcode Savings rates

    On your website at royalmail.com/barcodesavings you advertise that those who post on account can save around 1p per item by printing a barcode on every label.

    We already print the 2D barcode through Click and Drop so why do we not have access to these savings? Either allow us to add the barcode or give us the discount as we're using 2D barcodes.

    35 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    17 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  7. Show large letter / parcel on the label

    It's difficult when giving to the packing team for them to know if we have done a large letter or a parcel, as much as they can more or less know what they are on our end it would make it better for you also if they are organised perfectly into bags.

    30 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi,

    Thank you for your suggestion to have the package size printed on the label.

    I have passed this to the Development Team for discussion and will update you with any information regarding this suggestion as soon as I have any.

    Regards
    The Click & Drop Team

  8. Bring back the option to REMOVE return address from labels.

    I'm posting from my residential property, I don't want my address plastered on every order!!

    Bring back the option to remove it like on the old DMO system.

    Plus there is no option to just open the PDF label in-browser and are forced to save it and then print.

    Bring back DMO!! The new one is a pile of junk and a total downgrade with a terrible over cluttered design/user interface. The old one was simple and perfect. This new one doesn't even download my recent orders half the time. JUNK!

    28 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    13 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi L.C.,

    Thank you for your suggestion.

    Having the permanent return address on the label is a feature that has been carried over from DMO.

    I will be passing this suggestion, to be able to not have a return address on the label, to our Development Team for review, where we will also discuss the functionality to view the label in the browser without the need to download it to local storage.

    We do welcome feedback about the site as a whole, so I’d be grateful if we could contact you with regard to this. If this is OK, please post on this thread and I will get in touch.

    Thank you again for your suggestion
    The Click & Drop Team

  9. Altering label sizes

    Is there any way of reducing the label size for our click and drop account. I have been told there is no way of reducing the label size smaller then 6 x 4 inch, by Royal Mail customer service, which is ridiculous. Why is it not possible to reduce the label size to at least 3 x 2???

    21 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your feedback. We are considering other label options for the future.
    Unfortunately, we cannot offer a timescale on when this will be available, as this is the feedback website for the Click & Drop website itself.

  10. 21 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  6 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  11. Qty Column

    Can we have a column showing the quantity of items per order? This will than allow us to filter by number of items to assign the correct postage by batch!!

    14 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  5 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow User to create customizable dispatch note

    Having spoken to the royal mail rep who came and spoke to me today, it was recommended on to post on here,
    Thank you already for implementing the dispatch note with integrated label, however it would be great if we could customize this dispatch note, so we can use it as a customer invoice, for example be able to add our logo, customize the order table, also edit the location of all elements within the invoice. If the devs want to see a perfect example, please see the service: channelgrabber and check their invoice customization tool, you can sign up…

    13 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi Ben,

    Thank you for your suggestion.

    We are looking at a feature that will allow customers to add personalisation to the Despatch Note and label that they generate in Click & Drop, and we will keep you updated once we have more information.

    I will pass your suggestion on to take this a step further, and allow design customisation of the Despatch Note, and keep you posted with any information about this.

    Thanks again
    The Click & Drop Team

  13. Customer delivery instructions - needs to be on the orders page

    When order are imported from Ebay they now include any customer messages. Great. BUT you have to click in to the order to see it. If we are shipping 50 Large letters we are not going to click through each one to see if there is a message

    There needs to be an indication on the main orders page to show there is a message. Perhaps a column that says "Order message" and it just has a yes or no so that we know to click through

    12 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    under review  ·  5 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  14. When printing labels can we have the facility to print a proof of postage on a separate pag rather than onto the bottom of a page of labels!

    When printing labels can we have the facility to print a proof of postage on a separate pag rather than onto the bottom of a page of labels!

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi,

    Thank you for your suggestion to be able to print the proof of postage on a separate page.

    I will pass this to the Development Team to discuss and as soon as I have any information back from them I will update you.

    Thank you again
    The Click & Drop Team

  15. Default enable to email and SMS

    When you enter an email address and/or phone number (or it pulls through from an integrated platform) can the email and SMS notifications be turned on as default - only a little thing, but having to tick those boxes each time soon adds up to a lot of wasted time.

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi Tim,

    Thanks for this suggestion. I will pass this on for further discussion and update you once this has been done.

    Thank you again
    The Click & Drop Team

  16. Access Click and Drop with same password as OBA

    I'd like to be able to access Click and Drop with the same access as OBA and royalmail.com without the need for having a separate log on.

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Thank you for your suggestion to allow for Single Sign On across multiple Royal Mail products.

    I have passed this to our Development Team to discuss, and as we get any information we will update you with it.

    Regards
    The Click & Drop Team

  17. Label Generating not working correctly

    There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    49 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

  18. Ability to separate large letters and packets in search

    Ability to separate large letters and packets in search would be great. It would be simple for me to print and then put in relevant sacks.

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi Julius,

    Thank you for your suggestion. I will pass this on to our Development Team for further discussion.

    As soon as I have any updates with regard to this I will let you know.

    Thanks again
    The Click & Drop Team

  19. Show consignment number and delivered status

    The old C&D site showed the consignment number when drilling down into the order, but this number is not available on the new site. This is the number you put in RM Tracking to see if delivered or not. It would be ideal if the number appeared in the dashboard (and updated ebay the same as a signed for service does) and for the status to change when delivered. RM has all the information at one place or another, so should not be too difficult to get it to all update automatically. Thanks.

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Pete

    Thanks for your suggestion, within Click & Drop there is an optional field to show the tracking number of your item. To enable this field, in the orders section, you will see a cog above the word status which if selected allows you to choose the layout of the order screen. If you select the tracking number, the tracking number is then visible on the screen and a hyperlink to the Royal Mail Track and Trace systems is then opened.

    Moving forward we are looking for options to show if the item has been delivered or not directly within Click & Drop itself and will let all users know what is possible when this is planned.

    Kind regards

    Click & Drop Support

  20. support non geographical postcodes

    currently, non geographical postcodes such as:
    HM Revenue and Customs, BX9 1AS, UK
    can not be entered in click & drop.

    I believe the tool should either:
    - allow you to disable postcode check
    - be able to validate non geographical postcodes

    5 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi,

    Thank you for your suggestion.

    This has been passed to the Development Team to be planned into the work schedule, and as soon as we have any details we will update you.

    Thanks
    The Click & Drop Team

← Previous 1
  • Don't see your idea?

Feedback and Knowledge Base