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104 results found

  1. Show the price of individual items within a manifest

    We have to pass the cost of some items to our partners and although you can see the cost of the full manifest you cant see how much an individual item cost within the manifest

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
    Declined  ·  Click & Drop Support responded

    Hello,

    Thanks for your suggestion.  Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level.  Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.

    We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible.  In the interim, you have end of day pricing visible in the…

  2. Amend WooCommerce "channel reference" from the "post-ID" to the "order-number"

    Current your dashboard displays the "post-ID" from a WooCommerce order in the "channel reference" column. This number has no use for us, instead the "order-number" or "invoice-number" would be infinitely more helpful. Thanks

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →

  3. Add a ‘View basket’ button in the app

    As far as I can see there’s no way to get to your ‘basket’ in the app other than by going through the send an item process. So if I navigate away from the basket for whatever reason, I need to go through sending an item again (and delete it when I’m done) so I can get back to the basket

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    0 comments  ·  Send an Item / (Unregistered Click & Drop)  ·  Admin →
    Declined  ·  Click & Drop Support responded

    Hello, 


    Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only.


    Kind Regards,

    Click & Drop Support

  4. packaging weights

    It's impossible to accurately pre-judge the weights of packaging on orders (when some orders contain multiple products). This means we cannot use Click & Drop. Why not add an adjustment procedure during manifest so that we can compare the final weight of the shipment with the weight that has been generated by product weights? That way the correct weight for the manifest could be checked and adjusted (to avoid any charges for inaccurate weights)?

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Admin →
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