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  1. Make weight and format on labels OPTIONAL

    PLEASE make Item Weight and Format OPTIONAL.

    Only a few people on here voted for it and many of us said NO. But you have implemented it now without telling us - bit of a shock when we printed the other day.

    There are MANY reasons why we don't want and don't need this option, we have a good system in place and this is causing us major problems already.

    I asked RM if they could remove it and this is what they said

    "Unfortunately we cannot remove the item weight from the label as this is now a permanent…

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestion.
    The changes to include package sizes and prices are being implemented across all Royal Mail labels, and not just labels produced via Click & Drop.
    These changes are not due to customer feedback from this UserVoice website but are to ensure we can process the items operationally as efficiently as possible using our automation technologies. As such, we do not plan to make this change optional.
    Click & Drop allows weights and formats to be recorded at SKU level meaning our customers should only need to weigh their items once.

    Kind regards,
    Click & Drop support

  2. CN22 senders name

    This is a follow-up to the apparently competed post: https://clickanddrop.uservoice.com/forums/399930-general/suggestions/40316860-privacy-and-security-issue-with-c-d-new-release

    I too have my personal name unnecessarily displayed on the new CN22 and I have checked the "Settings / Trading names" as suggested and it is not included in the visible address information which is configured. However, it is part of the "Customer service contact details" which is for dispatch notes according to the top-level help text - the full name field within this section, confusingly displays a different help text which is contrary to the main heading. This text states the name "will be displayed as 'Sender' on relevant…

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ebay / Click and Drop Bug

    We currently have a bug with our mail via Click and Drop / Ebay on two different accounts. Cant get through to Click and Drop by phone

    The mail is importing into Click and Drop from Ebay, but after shipping, it's NOT marking orders shipped on Ebay or sending back the tracking numbers.

    Seems to be an API fault

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Remove the Business Name

    Why is there an assumption that Click & Drop is only used for B2B, by having to enter a company name in the address? I am B2C so I have to put the surname in here which then comes out on a separate line to the first name which looks daft. Please remove this as a statutory entry. Thank you

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. BUG: Etsy order import issue

    Etsy currently imports all orders even though the settings say they only import once a product status matches the one i set.

    Can it be done so that a specific status imports to C&D.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Dashboard going round in circles asking to update settings since software update 7/3/20

    Please revert back to software version that worked and PLEASE DO NOT DELETE MY ODERS HISTORY LIKE YOU DONE LAST TIME WHEN CORRECTING A SOFTWARE PROBLEM

    Thank you.

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mark as dispatch no longer updates Amazon Overseas

    When an order is disaptched in Click and Drop it lets Ebay and Amazon.uk know. It used to let Amazon.de and the others Amazons know. But this seems to have stopped working.

    Any ideas?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Provide compostable 4x6" labels

    I'm working hard to make all of my packaging compostable but it somewhat defeats the purpose when an A5 envelope has a huge non-compostable label on the front. The backing paper needs to be compostable too. I'm generating so much more waste now that I've moved to click and drop!!

    7 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow us to download orders on demand

    Currently having to wait for orders to magically appear in C&D is a problem if you need to manifest in a hurry to meet collection deadline or post run. A 'refresh' button to check for and download orders and upload 'dispatched' status with tracking would be good.

    15 votes
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    8 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  13. Variations - NOTHS, Etsy, Magento

    We are very disappointed that the dispatch notes do not pull through variations. We spent a lot of time setting up click and drop, with product uploads, shipping rules etc and over hauled our system to start offering tracked delivery options. However, as soon as we started using it, we found it almost impossible for us. Well over 50% of our orders are personalized or have colour or size variations. Currently the only option is to print off orders from the original site and match it up with click and drop labels. On a busy day this can be up…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. Unfortunately as a free-to-use shipping solution, Click & Drop does not support kit or variant products, and we do not offer customisable despatch notes.
    This functionality could be expected from subscription based order management software.
    We are very sorry for the inconvenience caused.

  14. Magento2 Download Bundle Products

    Hi

    We are having issue with Magento2 bundle products as click and drop is not importing the orders to with all bundle items. It is only showing the SKU and name of simple products inside the bundle product but not the name and sku of main bundle product.

    Could you please provide any solution for this.

    1 vote
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, and thanks for your suggestions. As a Shipping Solution, Click & Drop does not offer the same functionality as subscription based order management software, and as such cannot support kit or variant products. We are sorry for the inconvenience caused.

  15. "RESEND" button

    It would be convenient to add a "resend" button. This way, you wouldn't have to manually enter the same address again if you need to resend a lost item.

    22 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Click and Drop Mobile App

    Hi you currently have click and drop desktop, it would be massively beneficial for us to have this on an app for android/ios

    There are many businesses who have one or two people who can apply postage to the account on a desktop

    Having the ability to do this on an app would allow a lot more mobile agile working and save a lot of time for businesses and be hugely impactive for us and others

    4 votes
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    6 comments  ·  New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all and thanks for your suggestions. There are currently no plans to optimise Click & Drop for use on mobile devices and/or tablets or to create a specific app for mobiles.
    If there is enough demand for a mobile version of the website – we will give this further consideration for the future.

    Many thanks

  17. the delivery offices have long queues. there should be 2 queues - parcel drop off & parcel collection

    the delivery offices have long queues. there should be 2 queues - parcel drop off & parcel collection

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Combine/merge orders

    The ability to combine orders into a single shipment has been raised before and was declined on 12/9/19 by Click&Drop Admin. With the increasing importance of electronic customs information and printed CN22 documents there is a danger of incorrect information being sent and I urge Click&Drop Admin to reconsider this suggestion.

    Consider two orders for single products - creating the postage for either will result in incorrect information being used for customs. Really need the ability to combine the orders as manually updating the products on one order is error prone.

    21 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions, but we have decided to decline this feature request. While it has some limited order management functionality, Click & Drop was designed primarily as a shipping solution, instead of an order management solution.
    We are looking to introduce the ability to specify more than one unique label per order, which along with our existing clone order functionality, will cover the basics needed to get the right number of labels for your eCommerce orders.

  19. Import UK only orders from eBay, Amazon, etc

    Hi,

    Can we please have a setting within the integrations for eBay, Amazon, etc to import UK orders only?

    At the moment all orders are being imported. I would like to import only UK orders (Mainland UK, Channel Islands, etc).

    I use the Post Office for all my international mail so I have to delete non UK orders.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion, it is not possible for us to selectively download orders, but there is a workaround to this issue. You could create a shipping rule to mark all non-UK orders from your Amazon store as ‘Despatched by other courier’.

  20. Add tracking to first and second class postage

    Now that we have tracking/barcodes included on standard shipping to Europe as well as the rest of the world, can we now please have it added to standard 1st and 2nd class postage in the UK so that we can claim back up to £20 for lost and damaged items without having to get proof of postage.

    14 votes
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    4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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