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  1. Future dating batches broken

    Since the new update you cannot future date batches, you have to reset the postage that is applied and set the future date when you manually reapply it.

    I have my click n drop set up to automatically apply the postage to my items based on stored weight and size, before the update you could future date these batches of orders Now you have to reset the postage to future date it.

    what is the point of automatically applying postage if you cannot future date it, this update is a step back not forward please fix this issue its adding…

    1 vote

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    Thank you for your feedback.

    At the moment, you can only future date orders when manually applying postage. If you have shipping rules applying postage to your orders, you will need to reset them back to 'New' state, or reapply postage in order to apply a future despatch date. 

    This functionality was not changed with the implementation of the new Batches page.

    If you are still encountering issues, please contact our support team and provide some example orders so we can look into this further: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

  2. B2B Shipping - outside IOSS

    When sending items to a VAT registered business in the EU even if they are below the IOSS threshold, there is no way of easily stopping the IOSS number being added.

    A simple tick box would be ideal to disapply IOSS to the order - even better if I could enter the EORI number of the recipient business.

    Currently the only way I have found is by creating another sender profile which does not have IOSS linked to it.

    1 vote

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    You can remove the IOSS number applied to an order you have created during Apply Postage. 


    For orders imported from certain marketplaces where they have used IOSS and captured import tax, IOSS will always be used when a supporting service is chosen in Click & Drop; this is a requirement of those marketplaces.

  3. Add a functionality to delete orders by batch number from the batches view

    Add a functionality to delete orders by batch number from the batches view. Allowing for quick deletion of a batch that has been imported in error at any any point in the day.

    1 vote

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    You can 'delete' orders imported via spreadsheet using the 'Undo import' function. Navigate to Orders / Import and clicking the 'Orders import history' button to the top right of the data-grid. Then, selecting the appropriate batch, use the 'Undo Import' function.

  4. Calculate 'CN22 Item Weight Total' as sum of Contents

    CN22 Item Weight Total is for the total combined weight of the items inside the package. The contents of the package. It should not be the same as the weight as shown on the postage label. These are separate things and should not match. This needs fixing ASAP as it can negatively impact customs processing.

    CN22 Item Weight Total can easily be calculated from the uploaded products in the system.

    Item 1 = 10g
    Item 2 = 10g
    Item 3 = 10g
    Total weight = 30g

    Very simple.

    The weight as shown on the shipping label should now be the…

    2 votes

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    Thank you for your feedback.

    According to international customs guidance, attached documentation should display both net weight (without packaging) and gross weight (including packaging) of the shipment - we currently display the gross weight in the Total section and the net weight next to each item. Omitting the gross weight from the customs documentation may lead to issues with processing of shipments and therefore we have to decline this request.

    Kind regards,

    Click & Drop Team

  5. If an order has a tracking number the system should mark it as Despatched

    The system should have the logic to automate this.

    1 vote

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  6. Invoice adjustments

    When you apply an adjustment charge on an invoice, I can't see what parcel it relates to.

    Please add the ability to relate adjustment charges to shipments.

    1 vote

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  7. Tracking status column under dispatched stopped working

    Tracking status column on Reports / Manifested orders and Orders/Order Overview/Manifested orders stopped reporting about July 2023 - It is blank on all since then!

    1 vote

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    Please ensure you have the tracking status column enabled in either 'Manifested orders' or 'Manifested orders report' to see the current tracking status. If you are still encountering problems seeing the tracking status of despatched / manifested shipments, please contact the help desk. 

  8. Inconsistent payment verification requests

    When sending 1st and 2nd class the payments usually go through without going bank verification, but when a tracked 24 or 48 item is added to the order every time I have to verify the transaction.

    Its only a small thing but it puts me off using these services as it takes up more time to process orders.

    1 vote

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  9. Add Ability to Manually Trigger Order Import From Magento

    When it's close to post collection time, and we get a new order in Magento, no matter how many times I refresh the click and drop screen, or if I log out and back in the order does not appear quickly enough. I assume it auto updates at set times in the background - a manual refresh option would be really helpful

    1 vote

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  10. Labels are printed to an Avery sticky label - why can we not just copy and paste the label from the screen

    You present the documents on the screen and the label in in a 4 x 6 label size. to get that label to the envelope it is necessary to print the sheet.Waste of paper and carbon footprint. Why canwe not just select the label and copy and paste it to the label. We then save time and paper!

    1 vote

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  11. Weight incrememnt buttons

    In your beta, where you enter the weight, put the little arrows back so you can adjust with the mouse, not just by using keyboard

    1 vote

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    Hi, thank you for your comment. We have not made any changes to our beta relating to weight controls. Browser zoom can occasionally cause elements of a webpage to disappear; please review your browsers zoom settings. If you are still encountering difficulties, please contact the helpdesk. 


    Many thanks


    Click & Drop Team

  12. Prevent Labels Being Purchased if Collections are Unavailable

    You will happily take payment for postage whilst advertising that collection is available. Then, when you go to book the collection, "Sorry, collections cannot be arranged right now. This service will be available again shortly, so please try again later.". This has happened a few times - possibly it is unscheduled/unannounced maintenace at the worst possible time which is just before the midnight cutoff. Or possibly the webservice is down from time to time. Either way, you must not advertise collection service on the payment processing page when the API is down. You should allow payment to be taken, but…

    1 vote

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    Hello and thank you for your suggestion. Collections are just one of the options available for entering your shipment into the Royal Mail network. We support the purchase of labels whilst collections may be temporarily unavailable and encourage you to try a short time later. If you are having difficulties arranging collections, please contact the helpdesk,


    Many thanks


    Click & Drop Team 

  13. Add claims function for deliveries that go missing

    Add function so that when a delivery is lost that the claim can be done easily. For example when a delivery is still showing as 'We've got it' and it's over 7 days past it's expected delivery date. We should be able to make a claim through the portal we purchased that service from ie Click and Drop.
    This would avoid filling in duplicate information through the claim forms online.

    7 votes

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  14. Export orders with status dispatched by other couriers

    Currently we have to go to each market place and download orders from there and then mark dispatch by other courier in click and drop. If we could export those few orders directly from click and drop it would save lot of time for us. Can you add feature where user can export selected new orders in excel format and then we can mark those orders 'dispatched by other courier'?

    2 votes

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    Thank you for your suggestion. We do not plan to introduce such a feature to Click & Drop.


    Channel Shipper provides all Click & Drop's functionality, plus several significant enhancements, with the output to sheet of despatched by other courier orders on their roadmap for development. 

  15. Work with Amazon to allow OBA users to send standard letters on their accounts

    Amazon are making sellers pay for standard 1st & 2nd Class letters directly on Amazon otherwise it goes against our VTR Rates, which means we are not able to use our OBA Accounts and therefore paying more for standard letters with some sellers not meeting the yearly spend with Royal Mail and losing their free business collections.

    1 vote

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  16. Add an option to Automatically upload ref numbers to online market places

    Add an option to automatically upload the ref number above the QR Code from standard untracked services to marketplaces such as etsy and ebay.

    For example Etsy require a tracking/ ref number to meet the star seller. The ref number above the QR Code on standard 1st and 2nd Class letters are satisfactory but currently we are having to manually add these numbers to etsy otherwise we are penalised for not adding the number.

    1 vote

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    Hello, thank you for your suggestion. We already offer the ability to upload these numbers to Etsy, please ensure you have 'Upload delivery confirmation to channel' enabled in your integration settings. Please note that not all of these numbers are valid for the requirements of Etsy, eBay, Amazon or other channels; we only upload them where they meet the specifications of the marketplace as otherwise it will negatively impact your rating. If a number has not been uploaded to your sales channel, this number is not valid for confirmation of delivery and you are responsible for providing tracking data to your sales channel.


    Many thanks


    Click & Drop Team 

  17. Untick orders after performing an action

    Hi, Could you make the orders page untick the selected order(s) once an action is performed please? Once we generate a label for an order, we have to untick it before ticking the next order. Normally that's just an annoyance but we've just accidentally deleted 2 orders because the previous one was still ticked. I understand some people may prefer them to stay ticked so maybe you could add an option to set the desired behaviour.

    2 votes

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    Hello and thank you for your suggestion. This feature is designed to expedite the bulk processing of orders. If you are processing a single order at a time there is no need to select the order by its checkbox, making deselecting it unnecessary. Where you have multiple orders selected but wish to deselect them, please use the checkbox control found in the column header.


    Many thanks


    Click & Drop Team 

  18. page not found

    i have a bookmark on my browser for click and drop which opens https://auth.parcel.royalmail.com/account/login

    Recently every time i click the link to login it goes to the login page, i fill in my details, it logs in and then goes to a "page not found" page.

    I can get to the click and drop dashboard by clicking the bookmark again but it is beginning to get a bit annoying.

    I used to have another bookmark which went to the address book page as that is where i always want to start with click and drop but that started doing the…

    2 votes

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  19. Product Image on invoice

    Hi, could you please add a product image to the invoice? This way, instead of printing from the Amazon or eBay website, we can print directly from Click and Drop, and the labels will print along with the invoices in the correct order. We sell personalised items, and it is very difficult to pick and pack without an image on the invoice.

    5 votes

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  20. Beta version has a problem

    It manifests all orders whether selected for manifesting or not. Say you have 10 orders of which 5 are BPL1 and 5 are BPL2 and you have printed labels for all 10. Then if you select the 5 BPL1 for manifesting and press manifest, it will print one manifest for all 10 orders.
    Surely yhis is wrong because BPL1 and BPL2 must go in separate sacks with a unuique manifest that reflects the correct contents in the respective sack.
    IOs there a work around?
    Otherwise, I think it is brillant!

    1 vote

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    Hello, thank you for your suggestion. There is no need to create multiple manifests for each sack of parcels or service type. Click & Drop will manifest all orders in a batch, and will do so even when only a sub set of those orders have been selected. 


    How to Manifest


    Many thanks

    Click & Drop Team

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