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  1. WH SMITHS + CLICK & DROP = NIGHTMARE!!

    WH Smith and click and drop in Sutton, Wallington system doesn't work! Shutting down post offices and giving it to WH Smith is a big mistake!!!

    1.The the click and drop machines are always broken, they have 2 members of staff on the desk, 1 staff member at the desk has to often leave the desk to regularly to help at the on click and drop machines, because they have no support. People just dump scanned items over the counter. It's a mess!!!
    2.The ques are average 10min's or more because they only have 2 staff
    3.Most people leave rather…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Despatch/Pick list not printing

    Over the past week or so, we no longer get the despatch note label printing out along with the postage label.
    Using a Zebra GK420D with auo print, it used to just churn out both labels per order, now even if I go to regenerate labels, only the postage one comes out.
    I have checked settings, and all appears to be set for 6x4 labels for everything.
    Anything I may have missed or is this broken for others too?
    I have tried signing out and back in, turning off auto-print, our of ideas.

    1 vote
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    declined  ·  4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. A better process for refunds need to be put in place - Business Customers

    Business refunds for labels please, this is nuts. We spend tens of thousands a year with RM and they only implement a postage label refund for personal customers?

    We have ah an item sent back to find out there is nothing wrong with the address and we cannot apply for a refund as we are a business customer. So we lose the postage and have to pay again. Or go through the agony of a form and having to post it for 0.60p

    Outrageous

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Improve Refund System

    Money taken within seconds, refund requested, it's now the second day after the expiry of the label and still no refund. Am I impressed?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Automatic refunds are processed after 5 days. This is an anti-fraud mechanism to allow our systems to detect unpaid parcels within our network. If after the 5 days the label has not been scanned, your money will be refunded.

  5. Click and drop website

    The website has just caused me a lot of pain as it is not very clear where I could drop off a parcel. It asked for my postcode and then suggested I could drop off at my local post office. This turned out to be incorrect and I had to travel a considerable distance to a service centre. Had I known this, I would not have used Click and Drop. Here’s a suggestion - improve customer experience by indicating the nearest drop off point BEFORE actually asking for payment, giving the customer a choice.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. We are very sorry for the inconvenience caused.
    Our website does state at the top of the payment page which services can be taken to a Post Office and which can be taken to a Customer Service Point. This information is visible before you are asked to pay for any postage.
    If you have a difficulty with an individual Post Office branch, we would recommend contacting Royal Mail customer services who will be able to resolve this for you.

  6. Portugal and Customs Labels

    It seems to be an error - I produced postage labels for 8 items today - one of which was going to Lisboa in Portugal. For some reason a CN22 form was also generated!

    I thought Portugal was still in the EU....

    6 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  7. CSV Import only uploads the first row

    When importing orders from a 3rd party csv, the import stopped working. The import page shows the correct amount of rows after selecting the CSV, but once you click import, it only uploads the first row (ignoring the headers ofcourse).

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. go back to the printing system where you could print the proper size for a quarter page label.

    The system for buying is easier, but what a shambles the printing out of labels has become. It is so old-fashioned and wasteful to cut out a ridiculously-sized label from an A4 sheet and stick it on. I used to be able to print out landscape onto a quarter page label to fit a standard envelope, but I have had to waste a half-page label to print a size that is neither here nor there, then cut it down to fit, a really disgusting retrograde step. If I could have turned it sideways on I could have fitted it onto…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. go back to the printing system where you could print the proper size for a quarter page label.

    The system for buying is easier, but what a shambles the printing out of labels has become. It is so old-fashioned and wasteful to cut out a ridiculously-sized label from an A4 sheet and stick it on. I used to be able to print out landscape onto a quarter page label to fit a standard envelope, but I have had to waste a half-page label to print a size that is neither here nor there, then cut it down to fit, a really disgusting retrograde step. If I could have turned it sideways on I could have fitted it onto…

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Size options for mailing sacks

    Some online businesses like me don't send much post. Often I hand in 4 huge mail sacks containing about 10 letter sized packages between them, tied with thick plastic cable ties. It would be better to have the option of ordering small size sacks if they are needed.

    Also the sacks should be turned inside out when they are emptied because a few times I have found letters or parcels in them (which I put back through), which explains some of the lost or late post.

    2 votes
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    0 comments  ·  New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
  11. ...fix import settings to not update product data when option is unticked

    It looks like the products catalog is being added to every time a CSV import is used, even though the selection box to "Update product data" is unticked. We don't use the built in product management as they're defined per order import. There must be an unnecessary overhead of processing and storing this data. With the need to provide electronic customs data from Jan '19, the extra product info that is inevitably going to be imported is just going to compound this issue. Please fix the tick box operation.

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestion.
    The update functionality you have described is only used to update existing products if the SKU imported matches an existing product within Click & Drop.
    When you add a new SKU that does not match an existing product, a new product is created automatically.
    if you wish for your existing products to be overwritten by any changes in the data you import – please leave the “Update product data” option checked.

  12. Extend valid period of label

    Why, oh why, is the period for which the label is valid so short? I no longer use these in case I can't get down to the postbox/office in the next 24 hours, or if the person entrusted with it cannot, in which case I have wasted my money. Additionally if it still gets posted it causes great inconvenience and expense to the recipient. This doesn't happen with stamps, why should it with the label???

    1 vote
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    0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. Unfortunately a label is not the same as a stamp, and we would urge you not to generate the label unless you know you will be able to post if in time.
    If you have been unable to post your items in time, please contact our support team who will be able to issue you a refund.

  13. Automatically reprint label after changing address

    When I edit an address, why do I then have to select it and click on "Re-generate labels" at the bottom of the screen to get it to print out?

    Surely the whole reason for editing an address is to generate a new label, otherwise why would it need editing?

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestion. Unfortunately, forcing the system to reprint the label may cause other customers to use paper and ink unnecessarily, and this is the reason why offer the ‘re-generate label’ function, so you can control when your own labels are produced.

  14. oba down

    For the last week, every time we have gone on to OBA around 1.30pm to 2.30pm, when we need to print our invoice, OBA has been down.

    Today we wanted to go on OBA to check a price before we completed our Click and Drop orders, but we couldn’t because it was down.

    We process the order via C+D, manifested and got the final price. That price was a LOT higher than we had expected. Had we been able to check OBA and got the correct price, or if C+D gave us a price BEFORE manifesting, we would not have…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your feedback. We were not aware of OBA systems being down during those times. We would strongly urge you to contact our support team who will be able to identify any specific issues with your account, and provide a resolution.
    We are sorry for any inconvenience caused.

  15. Stop messing about with Royal Mail On-line services!

    Has no-one at Royal Mail ever heard the expression "if it ain't broke don't fix it". I've just been forced to use Click & Drop after years of using other means of on-line payment & label printing. I found the whole experience as user-friendly as a cornered rat. To add insult to injury I found (after paying) that I couldn't take my Parcel to a Post Office. Please consider me no-longer a supporter of Royal Mail.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  17. Click & Drop Desktop

    New Click & Drop Desktop....

    "In order to use Click & Drop Desktop, you must use a computer or device running Microsoft Windows 7 or above"

    You couldn't make it up. Please stop trying to dictate to your customers what technology they should use!

    1 vote
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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Return address on label resize looks terrible

    Last night there's been an update. This morning I've seen what it is. The return address has been increased in size. It looks TERRIBLE. Also in the past there's been many reroutes due to machines misinterpreting where mail is to go and sending stuff back to return address. Surely this will just exacerbate this? While on the subject of labels the little hand scanner symbol below the return address really needs to be higher resolution most label printers can do 200 dpi with 300 being the norm and that symbol looks to be less than 70dpi

    32 votes
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    14 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  19. New update (end Oct) enabled logo to be added to shipping label

    Has anyone else found that logo is only adds to Amazon orders. We found that orders generated via Ebay are not adding logo to shipping label.

    1 vote
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  20. Not all Amazon orders are appearing in C & D,

    We use Amazon and Ebay and while ebay orders always apear in C&D for us to process we have seen that many Amazon orders are not being transfered across and so we are having to input them manuely and run the risk of missing an order.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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