I use Royal Mail C&D service all the time. I have sent many parcels in the past with zero issues and really happy with the service overall. Last night I bought a label and sent a parcel this morning only to find out I was charged another £0.16 on top of the label I paid. After calling RM customer service, I was informed this was recently introduced and even customer service advisers are new to this information. But surely it is more efficient and cost effective for customer to drive to the post office and drop this off ourselves than waiting around all day for your collection team to book, arrange, then drive down to my house, for customer to wait all day for the parcel to be collected, not to mention the man hours, the fuel, the hassel, etc. Why are customers charged additional to make lives easier for the RM? I don't understand, and I also believe this is a hidden charge too. I wasn't aware of this charge until the charge notification came from my bank. Why didn't RM put this on the label or showed it in Bold Black writing, this is a badly designed flaw for our loyal Click & Drop customers. I hope you react to my comment swiftly and rectify this for others too.