Remove £0.16 Hidden charge
I use Royal Mail C&D service all the time. I have sent many parcels in the past with zero issues and really happy with the service overall. Last night I bought a label and sent a parcel this morning only to find out I was charged another £0.16 on top of the label I paid. After calling RM customer service, I was informed this was recently introduced and even customer service advisers are new to this information. But surely it is more efficient and cost effective for customer to drive to the post office and drop this off ourselves than waiting around all day for your collection team to book, arrange, then drive down to my house, for customer to wait all day for the parcel to be collected, not to mention the man hours, the fuel, the hassel, etc. Why are customers charged additional to make lives easier for the RM? I don't understand, and I also believe this is a hidden charge too. I wasn't aware of this charge until the charge notification came from my bank. Why didn't RM put this on the label or showed it in Bold Black writing, this is a badly designed flaw for our loyal Click & Drop customers. I hope you react to my comment swiftly and rectify this for others too.
Hello and thank you for your comment. Please contact our customer service team:
Click & Drop Team
Milly's Cameras commented
Why is there a supplement charge at all. An item of post is an item of post, why is it treated differently than any other item of post where there is no supplement charge?
I agree with Tony Dow's comment below, if one of your products is not profitable or less profitable, then change the price, don't complicate the whole process by introducing an inefficient and confusing step. I don't need the extra work of reconciling many 0.16p on my accounts.
Tony Dow commented
As the Administrator of Click an Drop, why can’t you just answer a question in a meaningful way rather than pass it on to Customer Service. What is Completed
Tony Dow commented
I don’t disagree with the 0.16p charge as the final price is the same as it was before this was introduced. However, I do feel this is the wrong way round. The lower price should surely be charged for customers going to the Post Office themselves rather than having it collected. What is the logic behind this change. Please respond. Thanks