Book a Collection For More Than 10 Items
I send 15-30 parcels each time, and I need to book it in batches of 10. Can you increase the limit please?
It confuses the postie, as the see a few parcels to collect, but there is over 20 I give, as it booked under a different code, so they do not see how may in total they will collect.
I have reported this and had a long email exchange with Royal Mail over it, but they just cannot see the issue.
In my instance, I set up an order of 60 x Tracked 24 items.
After making payment, I clicked on Book Collection and there was an error shown (Unknown error has occured).
After some experimentation, it seems that a Book Collection will ONLY work if you have 10 items or less on the order.
According to the help desk, you can book up to 50 collections per day but each collection can only consist of 10 items.
When I tried, I would have had to have 2 x collections on the Friday (20 items), 1 x collections on the Saturday, 2 on the Monday (etc) which meant it would take too long to send out this batch.
Even the local post office moaned when I took in 60 Tracked 24 items - they said they could only handle 10 at a time!