Add claims function for deliveries that go missing
Add function so that when a delivery is lost that the claim can be done easily. For example when a delivery is still showing as 'We've got it' and it's over 7 days past it's expected delivery date. We should be able to make a claim through the portal we purchased that service from ie Click and Drop.
This would avoid filling in duplicate information through the claim forms online.
Hello and thank you for your suggestion. We do not have any plans to introduce this feature at the moment.
Click & Drop Team
The frustration involved in filling out the online claims form is definitely seen as a feature, not a bug. If they made it easier, they would have to pay out more, which would increase costs.